April, 2012

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Dr. Bob Talks “Turnkey vs. Software Only”

Customer Interactions

'NICE’s resident IP video expert, Dr. Bob Banerjee, spends a lot of time on the phone with SIs, consultants and end users. The one thing that invariably comes up is the question of whether to go with a turnkey or software only solution. It seems like a simple question on the surface, but the underlying issues can put everyone at odds. In this article published in the March issue of Security Dealer & Integrator, Dr.

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Social Media: Channel or Strategy?

Brad Cleveland Blog

Terms related to social media are quickly evolving, and must be used and interpreted in context. For example, I’m often asked for advice on shaping a “social strategy.” It’s an important question — but without further definition, can be overly vague. Social media is a vast and ever-expanding array of platforms, tools and capabilities.

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NICE “Security Analyst” Jamie Wilson Reflects on Stadium Security

Customer Interactions

'In this blog published in SMT Online, NICE’s EMEA Security marketing manager Jamie Wilson, a security expert and self-described sports enthusiast, examines the current state of stadium security in light of recent events and the upcoming London 2012 Olympics games.

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Aeroexpress - setting the pace for quality service

Customer Interactions

'Founded in 2005, Aeroexpress offers high speed railway service within Moscow to the Capital’s three major airports – Vnukovo, Domodedovo and Sheremetyevo – and rail service to the Moscow satellite town of Lobnya. The rail operator transported over 14 million passengers in 2011. As one can expect, building these high speed rail lines required a massive capital investment.

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The Contact Center Manager’s Guide to AI

Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

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Migrating to Next Generation 9-1-1

Customer Interactions

'Check out this article about “Migrating to Next Generation 9-1-1” published in the April issue of Law & Order magazine. The piece provides an overview of NG9-1-1, information on NENA’s NG Partner Program, and a look at what some companies, including NICE, are doing to help the industry prepare for the transition to Next Generation 9-1-1.

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Social Media: Channel or Strategy?

Brad Cleveland Blog

Terms related to social media are quickly evolving, and must be used and interpreted in context. For example, I’m often asked for advice on shaping a “social strategy.” It’s an important question — but without further definition, can be overly vague. Social media is a vast and ever-expanding array of platforms, tools and capabilities.