ClearAction
JULY 19, 2012
Customer Experience Management Means Doing the Whole Job Lynn Hunsaker Whether youve got external or internal customers, they expect you to do the whole job! Show that you care about your customer after all, if your customer decides he or she no longer needs you, you may be out of a job. To do the whole job in customer experience management, go beyond lip-service, [.
Sampson Lee
JULY 20, 2012
I just read a blog post by Bob Thompson titled “Starbucks is customer-centric, because it listened… to ME.” To summarize the post in a few sentences: Bob is a regular customer of a Starbucks store near his house. He had an unsatisfactory experience with that store. He then wrote to Starbucks to voice his dissatisfaction. […].
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Customer Interactions
JULY 18, 2012
'The City of Bethlehem (PA) Communications Center isn’t your typical 9-1-1 center. In addition to handling emergency calls, telecommunicators at the center monitor the city’s surveillance camera network. Since its inception in 2009, the wireless surveillance network has been credited with solving crimes and improving response times. But there’s another twist to the story that few know.
Brad Cleveland Blog
JULY 31, 2012
Brad shares the traits that are common among successful contact centers. Brad shares the traits that are common among successful contact centers.
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ClearAction
JULY 18, 2012
Everybody Has a Customer Lynn Hunsaker Is there any job that doesnt have a customer? If you work directly with paying customers, you obviously impact customer experience. If you dont work directly with paying customers: (1) Eventually, the job you do ripples to those employees who do work directly with customers dont drop the baton! (2) Inside your company, the [.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Customer Interactions
JULY 25, 2012
'Last week I read with great interest a report published by the Frost & Sullivan analyst group, which places the PSIM (Physical Security Information Management) market under the microscope. It is clear that the momentum for PSIM is growing daily. The report revealed that approximately $150 million of revenue was earned for PSIM solutions during 2011, and it predicted exponential growth, with a potential market sizing of $2.8 billion by 2021.
Customer Interactions
JULY 11, 2012
'NICE joined forces with our partner Vivotek last week to showcase our innovative security solutions at Secutech Thailand, Thailand’s only professional conference dedicated to municipal security, disaster prevention, and homeland security. With massive ongoing government projects and substantial foreign investment in the security sector, Thailand is teeming with business opportunities.
Brad Cleveland Blog
JULY 31, 2012
Brad shares the traits that are common among successful contact centers. Brad shares the traits that are common among successful contact centers.
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Brad Cleveland Blog
JULY 1, 2012
Brad discusses steps you can take to ensure that your customers understand the access alternatives available to them. Brad discusses steps you can take to ensure that your customers understand the access alternatives available to them.
Brad Cleveland Blog
JULY 1, 2012
Brad discusses steps you can take to ensure that your customers understand the access alternatives available to them. Brad discusses steps you can take to ensure that your customers understand the access alternatives available to them.
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