Sampson Lee
JULY 20, 2012
I just read a blog post by Bob Thompson titled “Starbucks is customer-centric, because it listened… to ME.” To summarize the post in a few sentences: Bob is a regular customer of a Starbucks store near his house. He had an unsatisfactory experience with that store. He then wrote to Starbucks to voice his dissatisfaction. […].
Customer Interactions
JULY 18, 2012
'The City of Bethlehem (PA) Communications Center isn’t your typical 9-1-1 center. In addition to handling emergency calls, telecommunicators at the center monitor the city’s surveillance camera network. Since its inception in 2009, the wireless surveillance network has been credited with solving crimes and improving response times. But there’s another twist to the story that few know.
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Brad Cleveland Blog
JULY 1, 2012
Brad discusses steps you can take to ensure that your customers understand the access alternatives available to them. Brad discusses steps you can take to ensure that your customers understand the access alternatives available to them.
Customer Interactions
JULY 4, 2012
'Just think about what you''ve done in the last hour. Is it possible you were touched by a NICE security solution without even knowing it? With thousands of deployments worldwide in airports, transit systems, banks, major landmarks and city centers, NICE security solutions are making the world a safer, more secure place. In fact, in just one hour of a typical day, our solutions not only secure millions of people, they also help many different types of organizations improve their operations by wo
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Customer Interactions
JULY 25, 2012
'Last week I read with great interest a report published by the Frost & Sullivan analyst group, which places the PSIM (Physical Security Information Management) market under the microscope. It is clear that the momentum for PSIM is growing daily. The report revealed that approximately $150 million of revenue was earned for PSIM solutions during 2011, and it predicted exponential growth, with a potential market sizing of $2.8 billion by 2021.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Brad Cleveland Blog
JULY 1, 2012
Brad discusses steps you can take to ensure that your customers understand the access alternatives available to them. Brad discusses steps you can take to ensure that your customers understand the access alternatives available to them.
Brad Cleveland Blog
JULY 31, 2012
Brad shares the traits that are common among successful contact centers. Brad shares the traits that are common among successful contact centers.
Brad Cleveland Blog
JULY 31, 2012
Brad shares the traits that are common among successful contact centers. Brad shares the traits that are common among successful contact centers.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
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