TASKE Technology
SEPTEMBER 6, 2012
Over the last couple of posts, we’ve talked about the effects of staffing cuts on your contact center and how to mitigate them. Unfortunately, the economic reasons that often prompt staff cuts also make it difficult to provide financial incentives for the staff we have left. In July, Bloomberg BusinessWeek published the article “Employment Costs in the U.S.
Customer Interactions
SEPTEMBER 12, 2012
'The business world’s attention is on Latin America. More specifically, on Brazil. With purchasing power expanding across all socio-economic classes, the Brazilian economy is booming. Furthermore, while the global economic recession has affected public and private spending in other countries around the world, it has not touched Brazil, which makes the country even more attractive for foreign companies looking to ride the wave of growth.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Brad Cleveland Blog
SEPTEMBER 7, 2012
Brad explains how successful organizations cultivate profitable relationships. Steps include understanding your customers, interacting with them personally, segmenting them sensibly, retaining the right customers, anticipating customers needs and offering solutions, increasing the value you provide, presenting a “single face” for your customers, creating business rules to automate processes, empowering your employees, and others.
Customer Interactions
SEPTEMBER 26, 2012
'Recently, I had the pleasure of speaking with Max Flight, host of the Airplane Geeks podcast. Max Flight and the other Airplane Geeks hosts are pretty passionate about everything related to airplanes, airports and air travel, so their weekly broadcast topics run the full gamut. What many of us take for granted – namely, the ability to hop on a plane and be on another continent in mere hours – Max Flight and the other “airplane geeks” clearly don’t.
Advertisement
Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
Customer Interactions
SEPTEMBER 19, 2012
'We’ve all heard the saying, “If it looks like a duck and walks/quacks/flies/etc. like a duck, it’s probably a duck.” But fresh off my trip to ASIS 2012 in Philadelphia, I can emphatically state that’s not always the case. Sometimes, it pays to take a closer look. As I perused the show floor and booths at ASIS, I realized that things are not always as they appear.
Customer Interactions
SEPTEMBER 8, 2012
'In the famed Harry Potter movies, when the young wizard, Harry, begins each new school year he catches the Hogwarts Express, which departs from platform 9¾ at King’s Cross station in London. Visit King’s Cross today and you will see signs for J. K. Rowling’s fictional platform. But it is behind the scenes that the real magic is happening.
Expert insights. Personalized for you.
40 
Let's personalize your content