Customer Interactions

SEPTEMBER 12, 2012

'The business world’s attention is on Latin America. More specifically, on Brazil. With purchasing power expanding across all socio-economic classes, the Brazilian economy is booming. Furthermore, while the global economic recession has affected public and private spending in other countries around the world, it has not touched Brazil, which makes the country even more attractive for foreign companies looking to ride the wave of growth.

Transportation 40

Transportation Enterprise Marketing Technology 40

TASKE Technology

SEPTEMBER 6, 2012

Over the last couple of posts, we’ve talked about the effects of staffing cuts on your contact center and how to mitigate them. Unfortunately, the economic reasons that often prompt staff cuts also make it difficult to provide financial incentives for the staff we have left. In July, Bloomberg BusinessWeek published the article “Employment Costs in the U.S.

Abandon Call 40

Abandon Call Interactive Voice Response Contact Center Service level 40

Brad Cleveland Blog

SEPTEMBER 7, 2012

Brad explains how successful organizations cultivate profitable relationships. Steps include understanding your customers, interacting with them personally, segmenting them sensibly, retaining the right customers, anticipating customers needs and offering solutions, increasing the value you provide, presenting a “single face” for your customers, creating business rules to automate processes, empowering your employees, and others.

Personalization 20

Personalization Call Center Contact Center Customer Service 20

Customer Interactions

SEPTEMBER 26, 2012

'Recently, I had the pleasure of speaking with Max Flight, host of the Airplane Geeks podcast. Max Flight and the other Airplane Geeks hosts are pretty passionate about everything related to airplanes, airports and air travel, so their weekly broadcast topics run the full gamut. What many of us take for granted – namely, the ability to hop on a plane and be on another continent in mere hours – Max Flight and the other “airplane geeks” clearly don’t.

Best practices 29

Best practices Consulting Consulting Marketing 29

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Sales

Customer Interactions

SEPTEMBER 19, 2012

'We’ve all heard the saying, “If it looks like a duck and walks/quacks/flies/etc. like a duck, it’s probably a duck.” But fresh off my trip to ASIS 2012 in Philadelphia, I can emphatically state that’s not always the case. Sometimes, it pays to take a closer look. As I perused the show floor and booths at ASIS, I realized that things are not always as they appear.

Education 29

Education Engineering Marketing Management 29

Customer Interactions

SEPTEMBER 8, 2012

'In the famed Harry Potter movies, when the young wizard, Harry, begins each new school year he catches the Hogwarts Express, which departs from platform 9¾ at King’s Cross station in London. Visit King’s Cross today and you will see signs for J. K. Rowling’s fictional platform. But it is behind the scenes that the real magic is happening.

Transportation 40

Transportation Management 40