Fonolo
AUGUST 6, 2013
UPDATED JANUARY 2020. Lowering call abandonment in contact centers is what we do. It’s a primary benefit of our call-back software (and we’re proud of it) so you’ll forgive us for making this piece detailed… a round-up of what we’ll be covering today so you can skip the bits you already know. How to Reduce Abandonment Rates in Your Contact Center.
Customer Interactions
AUGUST 8, 2013
'Video surveillance is everywhere — serving as our 24/7, always alert eyes. It has evolved at a rapid pace over the past several years, in large part due to advancements in technology, but also as we’ve discovered new ways to leverage it. Here’s what’s happening in video surveillance from two distinct angles: technology and operations.
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Customer Interactions
AUGUST 29, 2013
'I’m just back from a week-long trip to Anaheim, CA for the annual APCO conference. It’s one of my favorite shows to attend because you get to meet people from different spectrums of Public Safety, share ideas, and see all of the new and hot products and solutions for 9-1-1. APCO is also one of the largest shows for public safety communications professionals – so vendors tend to use it as a launching pad for 9-1-1 products.
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Customer Interactions
AUGUST 1, 2013
'Earlier this year, my work associate Dr. Bob Banerjee (‘Dr Bob’ as he’s affectionately known) blogged about the many ways that PSIM can help security organizations adapt to change. He wrote about the propensity for roles, information sources, processes and policies, people, and technology to change in security organizations, and how PSIM could help such organizations be more nimble and adaptable under these conditions.
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