Top Customer Contact Central Customer retention Best practices Content for July, 2009

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July, 2009

Is There Value in Customer Follow-Up?

CX Advantage Walker

JULY 20, 2009

Seems like a no-brainer, right? However, make sure this message is being communicated to account teams as a way to encourage engagement in close the loop actions. Before giving them training on the process and tools they will use to follow-up on issues and document action plans, make sure to share with them the benefits they can. Continue reading. The post Is There Value in Customer Follow-Up?

Accountability

Accountability Feedback

Best practice for avoiding stomach cramps…

CX Advantage Walker

JULY 1, 2009

I remember being told as a child that swimming immediately after I eat would cause stomach cramps. I believe that it was a stated rule that 1 hour after you eat, you could safely return to the water without fear of cramps (regardless of how much you ate, it was always 1 hour). As a. Continue reading. The post Best practice for avoiding stomach cramps… appeared first on CX Advantage.

Best practices

Best practices Customer retention

July, 2009

Is There Value in Customer Follow-Up?

Best practice for avoiding stomach cramps…

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