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What’s fun and exciting this week? My last post on “How Kroger Ruined, Then Saved My Daughter’s Birthday” was the third most popular post of all time here on No Fluff Social Media. Thanks to everyone who took the time to read it. I often write about how big companies can improve their customer care in social media and I got to thinking perhaps some of you would be interested to know how to complain or ask a question of those brands on Facebook or Twitter.
'I like pizza. I think I’m among a majority of people who do. And, pizza I would say is as much a commodity as coffee—although people certainly have their preferences and favorites for sure. While I’m not here to debate the nutritional merits of pizza, I will admit that I have this craving I must satisfy every couple of weeks. Therefore, pizza has been a regular element of my diet.
'Your Video Management System (VMS) is likely the most demanding application running on your network. Chances are no other application takes up more bandwidth. And if you’re recording video 24/7 (like most organizations do) your VMS is eating up even more bandwidth with high bit rate video. Here are three tips for taming the VMS beast. Recorder throttling – By capping the overall bandwidth consumption for each recorder, you can control the effect of each one (and the associated camer
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Happy Monday morning everyone! Throw away those Monday morning blues, it’s going to be a great week. I had a fantastic weekend but it almost turned disastrous! I love it when I can tell real life customer service stories here on my blog. Thanks for visiting this week. My daughter Sophia Rose turned 5 years old. We did the typical summer barbeque, with about 40 of our closest friends and family.
I hope everyone’s summer is off to an amazing start. This is such a fun time of year isn’t it? Longer days, kids playing outside, BBQ’s, bonfire’s and even music sounds a little sweeter sitting in the fresh air. What a week! Met with three amazing companies, all with completely different social media needs. The first was interested in strategies to drive more engagement and then more effectively report and quantify the value of those interactions.
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I hope everyone’s summer is off to an amazing start. This is such a fun time of year isn’t it? Longer days, kids playing outside, BBQ’s, bonfire’s and even music sounds a little sweeter sitting in the fresh air. What a week! Met with three amazing companies, all with completely different social media needs. The first was interested in strategies to drive more engagement and then more effectively report and quantify the value of those interactions.
Good morning everyone, how was your week? Hope everyone learned something new and feels good about their contribution at home and at work. You have my sincere thanks for deciding to click on this blog post! Do me a favor, stop and think about the most beautiful place you have ever laid eyes on. I’ve been extremely fortunate to travel to some nice places in my life.
'Having recently returned from NENA, I can tell you that the big buzz this year was Text-to-911. I counted at least five Text-to-911-related sessions, and while walking the show floor I saw a number of products for handling this specific type of multimedia communication. A number of vendors now provide an interface for handling SMS communications at the PSAP.
'When software as service (SaaS) first appeared on the global scene over a decade ago, it got a lukewarm reception, but its popularity has grown steadily since, as a matter of fact into a multibillion-dollar industry. Just think about it. You use Internet hosted solutions every day – Gmail, Hotmail, YouTube, Facebook, Twitter and LinkedIn, to name a few.
'Following the recent FCC announcement in the U.S., it is not surprising that text-to-9-1-1 is on everyone’s minds. And, after attending the What''s Next for Next Generation 9-1-1 in Canada conference, I can tell you it''s equally on the minds of Canadians too. At the conference, I participated in an interesting panel discussion on “Text-to-9-1-1, Video, Images, and Data in a Next Generation 9-1-1 Environment.
What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Start building the AI workforce of the future with our comprehensive guide to creating an AI-first contact center. Learn how Conversational and Generative AI can transform traditional operations into scalable, efficient, and customer-centric experiences. What is AI-First? Transition from outdated, human-first strategies to an AI-driven approach that enhances customer engagement and operational efficiency.
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