Beyond Morale

FEBRUARY 23, 2012

There have been times when I have entered a workplace and just felt the weight of the emotional tension. The air was so thick that it was hard to breathe despite it being a smoke free environment. When you looked around you could see the employees walking around on tip toes with their shoulders slumped over. The first time I walked into a place and felt this, my first assumption was the leader must be a tyrant.

Employee engagement 73

Employee engagement Personalization Management 73

TASKE Technology

FEBRUARY 19, 2012

We’ve just come through two periods that may have put some pressure on you to closely monitor call volume: the holiday sales period starting on Black Friday and the post-holiday returns and discounts period. We tend to refer to periods such as these as “peak” periods—those where call volumes increase over normal levels for an extended period of time.

Sales 40

Sales Customer Service Management Call Center 40

Customer Interactions

FEBRUARY 20, 2012

'I returned from TechSec 2012 in Delray Beach, FL about a week ago. The conference attracted a great audience, evenly balanced between end users, consultants and integrators. Martha Entwistle kick-started our TechSec session on "PSIM, PSIM-Lite and VMS - Solving Problems outside the Acronym Box." I presented the essential concepts, but my guest panelists brought those concepts to life with genuine vendor-neutral case studies.

Engineering 36

Engineering Consulting Consulting Management 36

Customer Interactions

FEBRUARY 6, 2012

'SecurityInfoWatch Editor-in-Chief Geoff Kohl recently interviewed NICE''s Dr. Bob Banerjee to talk about the differences between PSIM and VMS (Video Management Solutions). “There is immeasurable confusion over what ‘PSIM’ is,” says Dr. Bob. “This is compounded by many VMS vendors claiming ‘PSIM-lite’ functionality.

Management 31

Management 31

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Customer Interactions

FEBRUARY 13, 2012

'Recently, NICE announced that it has surpassed the 1000th NICE Inform installation mark. NICE Inform is a Next Generation 9-1-1-ready solution that enables emergency communications centers and other operations to capture and manage a wide range of multimedia incident information. The need for solutions like NICE Inform is particularly strong in Public Safety where 9-1-1 centers are gearing up for new sources of multimedia communications that will be enabled through Next Gen 9-1-1.

Technology 30

Technology Management 30