Top Customer Contact Central Personalization Wireless Content for February, 2011

February, 2011

New Airport Response Coordination Center and NICE Situator - A New Era of Technological Advancement for LAX

Customer Interactions

FEBRUARY 22, 2011

'What does it take to be “one of the most technologically advanced airports in the nation?” Check out this Youtube video on the dedication of the new LAX Airport Response Coordination Center. The new 9000-square foot center houses police, fire and airport personnel under one roof and boasts new software programs, like NICE Situator, to boost airport security and safety.

Technology

Technology Management

Who’s your hero?

Customer Interactions

FEBRUARY 27, 2011

'If you’ve ever had to dial 9-1-1 you know how long those seconds, minutes feel while you’re waiting for help to arrive. The feeling is indescribable. Time stops. And the only lifeline you have is the voice on the other end of the phone. Still, for the importance of what they do, those who make 9-1-1 possible are seldom recognized. That’s why NICE introduced the PSAPs’ Finest awards in 2006.

Wireless

Wireless Telecommunications Technology Personalization

February, 2011

New Airport Response Coordination Center and NICE Situator - A New Era of Technological Advancement for LAX

Who’s your hero?

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