Don’t Make Customers Wait: Smart Solutions for Balancing Demand with Finite Resources
Contact Center Pipeline
DECEMBER 26, 2019
Some people believe that changing technology is behind the disruption that’s roiling markets. But attributing disruption to technology is dead wrong—disruption is really driven by changing customer needs. From fast fashion to smartphones, only companies that truly understand their customers can succeed. Technology is only a tool—or a distraction. In this era of instant gratification […].
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