Education Related Topics 
ShepHyken
FEBRUARY 16, 2022
The other will share the same information, but at the same time will educate you why one is better – or not – than another. It’s because they educated you and made you smart! . Creating an educational experience is a powerful customer experience strategy. They will explain the “why” behind the specs on the card.
ShepHyken
JANUARY 14, 2025
While it is important to educate customers on digital options that will make their interactions more efficient, they should be given the option to engage in more traditional person-to-person ways based on their preferences and needs. Brands need to find the balance between embracing technology and maintaining human interaction.
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CSM Magazine
MARCH 6, 2025
TADS Educate stands out as a service that not only provides innovative solutions for schools and parents but also ensures that their support is top-notch. How Good is TADS Educate’s Customer Support? How Good is TADS Educate’s Customer Support? How Do I Contact TADS Educate Customer Support?
CSM Magazine
JANUARY 28, 2025
Companies vested in customer success turn to education as a way to engage their audience. Whether delivered through an online knowledge base , interactive webinars, or in-platform tutorials, customer education ensures your users not only understand your offering but also develop a deeper connection to your brand.
Advertiser: Skilljar
Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!
CSM Magazine
MARCH 5, 2025
Why Business Education Matters for Support Team Training Programs The multifaceted nature of customer support makes its management complex. Data-Driven Insights: Modern business education emphasizes analytical thinking. Learn to use data to improve your team in an MBA or Master’s in Management program.
ShepHyken
DECEMBER 2, 2024
Customers today are more educated and demanding than ever before. A frictionless experience leads to happy customers and a stronger relationship with the brand. Eliminating unnecessary steps and making processes more convenient can create a significant impact on customer experience.
Advertiser: Skilljar
In this eBook, we will show you a new framework for building a customer onboarding program, including how to segment users and drive long-term value and retention through education.
Advertiser: Skilljar
Certifications can be a huge pillar of Customer Education programs, but they can also be really daunting. In this guide, we will explore the world of credentials in-depth and how they relate to customer and partner training programs.
Advertiser: Skilljar
On-demand training is a powerful tool you can leverage to support new customer onboarding and ongoing education through the customer lifecycle. In this eBook, we’ll delve into the 3 key benefits of on-demand training for your customer onboarding process.
Speaker: Roger Lee, Director Customer Success, Gridspace
In this 30 minute education series webinar we’ll help you get a better understanding of: What you need to know as you research your options, including critical questions to ask to avoid speech analytics failure. We’re ready to help you evaluate the right speech analytics solution for YOUR organization.
Advertiser: ZoomInfo
Database benchmarks for education and resource prioritization. Insights detailed within this report include: Tools marketers are using to gain deeper intelligence on current and prospective customers for better targeting and messaging. New tactics to acquire data to reach marketing goals.
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Save hundreds of dollars with no flight or hotel room to book, avoid losing precious time away from work and family, and access many more educational opportunities and tools! Attend right from your computer, phone or tablet. This is not your ordinary contact center conference.
Advertiser: Skilljar
Based on a survey of more than 250+ external education teams, Skilljar has compiled this report on current trends including budgets, integrations, team structure, and more. In this report, see how companies across a variety of industries are building, optimizing, and measuring their training programs.
Speaker: Laura Bassett, Senior Director Product Marketing, NICE inContact
Join our live education session, backed by new independent studies to learn more about: AI: The basics. We are well on our way and may even hit 90% by next year. With the increase in artificial intelligence tools we see in the marketplace, it’s important to understand how AI is transforming our contact centers.
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