Remove Education Remove Feedback Remove Personalization
article thumbnail

Your Personal Promise to Your Customers

ShepHyken

A few people went to his website and read his promise to his patients that he appropriately calls “My Personal Promise to You.” The feedback and comments about this promise were excellent, so I thought it was worth sharing with everyone. I’m sharing his personal promise, and as you go through this list, keep in mind three things.

article thumbnail

Top 5 Customer Service & CX Articles for Week of October 28, 2024

ShepHyken

Regardless, good CX means using them properly and educating customers on why they should use them. Topics include automation, personalization, 24/7 support, and more. Sounds like a great strategy for all types of customers. My Comment: According to this article, consumers are in a “love-hate relationship” with bots.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

How Customer Education Drives Business Success and Customer Loyalty

CSM Magazine

Companies vested in customer success turn to education as a way to engage their audience. Whether delivered through an online knowledge base , interactive webinars, or in-platform tutorials, customer education ensures your users not only understand your offering but also develop a deeper connection to your brand.

article thumbnail

17 Key Ways to Improve Customer Experience in 2025

TechSee

Let’s dive into the four key ways to improve customer experience, with 19 specific suggestions across the three: Key Concept 1: Enhance Service Interaction Providing personalized and efficient service interactions is pivotal in enhancing customer satisfaction and building enduring relationships with clients.

article thumbnail

Guest Post: How to Design a Customer Success Program That Works

ShepHyken

Regularly update training materials based on customer feedback. Feedback collection and analysis Teach your team how to conduct surveys and interviews with customers. Emphasize the importance of collecting and acting on feedback , as well as sharing results with product, sales, and marketing teams.

B2C 346
article thumbnail

How to set up a customer education program from scratch 

ChurnZero

Customer education is essential for the success of your product. However, not all companies have roles dedicated to customer education, and when customer education does become a priority, it can feel overwhelming to build a customer education program from scratch. It doesn’t have to be. It doesn’t have to be.

Education 107
article thumbnail

Guest Blog: 7 Effective Ways HR Tech Improves Employee Engagement

ShepHyken

Learning and Personal Development Software. Technology in HR is also changing the way companies provide training and education to their employees. A sound education platform that can be accessed on the go and connects back to performance management is the key to successfully boosting employee engagement in this area.