Education Morale Personalization 
Callminer
OCTOBER 11, 2018
Nate is the Marketing and IT Manager for Maple Holistics , a company that provides all-natural and cruelty-free personal care products. Educating on self-service results in a better customer experience. In our industry, this would include student enrollment data being shared from higher education partners (colleges and universities).
Myra Golden Media
APRIL 8, 2019
The person I’d beat out for the position had been with the company 26 years, and in one hiring decision, this woman, who wanted my job, become my direct report. Managing a person old enough to be my mother, was just one of the challenges I faced in that job. I got my first management title when I was twenty-six years old.
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ShepHyken
JULY 1, 2016
Some ideas for fostering the line of communication for your employees are: Focus on personal awareness and understanding. Continually ask questions that allow them to express their unique strengths and their personal goals within the company. Don’t make the corporate brand and the personal brand compete.
Callminer
NOVEMBER 9, 2020
Not only does this insight provide the agent with the necessary context to vet the person on the other end of the line, but it also facilitates better customer experiences.” This occurs because agents end up bypassing regulation to satisfy ‘an angry customer’ who is actually a thief attempting to obtain critical personal information.”
Tethr
JUNE 5, 2020
Does your contact center need a morale boost? Improve employee morale and reduce call center stress using these strategies. A leadership team that thinks they’re above everyone else is a morale murderer. This helps keep them engaged and shows that you care about their continuous education. Be a team player.
Beyond Philosophy
JANUARY 4, 2024
So, without further ado, here are the six learnings from 2023 that I hope help you as we head into 2024, starting with: Learning #1: Accomplishments in your personal and professional life require preparation and luck. Sometimes, you think no one would do anything for another person if they didn’t have something to gain from it.
CX Global Media
OCTOBER 15, 2018
When training can’t be accessed when needed or isn’t exactly what they need – it results in lower long-term productivity and morale because learning cannot be applied right away. Kolb and Frye , two leaders in adult educational theory, say that adults learn best through active participation and reflection – learning by doing.
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