ClearAction

MAY 29, 2016

Customer success managers, predictive analytics , content marketing, and digital marketing can educate customers in the right ways at the right times, from their viewpoint. Leading customer experience excellence is a tremendous opportunity for Marketing’s strategic value.

Marketing 67

Marketing Customer Experience Chief Customer Officer Calibration 67

Etech GS

MARCH 4, 2020

In support of that, many experts mentioned that HR needs to increase its strategic value to the business. Hence, education and development of resources in this area is critical. Recently, a report by the Economic Intelligence revealed why C-suite executives partner with HR to drive growth.

Strategic Value 52

Strategic Value outsourcing Education Analytics 52

Etech GS

MARCH 4, 2020

In support of that, many experts mentioned that HR needs to increase its strategic value to the business. Hence, education and development of resources in this area is critical. Recently, a report by the Economic Intelligence revealed why C-suite executives partner with HR to drive growth.

Strategic Value 52

Strategic Value outsourcing Education Analytics 52

Natalie Petouhof

NOVEMBER 10, 2016

” Adobe feels the acquisition of TubeMogul, will give customers a ‘one-stop shop’ for video advertising, providing even more strategic value for the use of the Adobe Marketing Cloud. TubeMogul is a video demand-side platform (DSP) leader.

Advertising 40

Advertising Strategic Value Marketing Analytics 40

ChurnZero

JANUARY 4, 2019

“One customer success trend I’m seeing is the need to develop more repeatable customer education programs. In the quest for finding scalable ways to help customers realize more value out of the software they buy, more and more software companies are turning to customer education.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49

ClearAction

DECEMBER 5, 2023

Nobody knows what a mis-step is until you educate them through CX insights. Focus on influencing CX-inspired growth, performance, strategies, and efficiencies, and your career will have stronger strategic value and mobility, because you will drive much higher ongoing revenue and profitability gains.

Metrics 62

Metrics Chief Customer Officer Customer retention Strategic Value 62

Education Services Group

JULY 7, 2020

Tying CS to your company’s strategic growth is the best way to ensure that leadership understands and embraces the company-wide strategic value of CS. Now, every Customer Success organization should make friends with revenue, whether or not your services have been directly monetized.

Benchmark 52

Benchmark Best practices Strategic Value Surveys 52

COPC

SEPTEMBER 9, 2019

We want to focus on the value of customers, boost their service experience and provide safe, easy and transparent services to consumers, small businesses and micro businesses. We eventually want to enhance mass financial education for consumers in China and help more people enjoy better, equitable service.

industry standards 40

industry standards Self service Strategic Value Finance 40

CSM Practice

FEBRUARY 20, 2020

Value; Prove quantitative and strategic value delivered. This can start with education about the value of customer success and its data. Risk; Identify risk early for churn, down-sell, and onboarding. Expansion; Identify opportunities for up-sells, cross-sells, and add-ons.

Customer centricity 52

Customer centricity Analytics Metrics Accountability 52

COPC

SEPTEMBER 3, 2019

We want to focus on the value of customers, boost their service experience and provide safe, easy and transparent services to consumers, small businesses and micro businesses. We eventually want to enhance mass financial education for consumers in China and help more people enjoy better, equitable service.

industry standards 40

industry standards Enterprise Technology Self service 40

SmartKarrot

NOVEMBER 8, 2022

Work with the team leaders to manage ongoing CS activities: onboarding, training, customer support, customer success management, and customer education. Support the Business of Law sales teams (both new business and account management) throughout the new client and renewal sales cycles. Apply here: [link]. Apply here: [link].

Coaching 19

Coaching Customer advocacy SaaS Strategic Value 19

SmartKarrot

DECEMBER 29, 2020

Onboarding high-growth brands by helping them set up LimeSpot products and educating them on how LimeSpot can help increase their sales and conversion by applying the best practices. Manage your high-value customers to identify whose usage of LimeSpot products can be improved. Review meetings, creating roadmaps and strategy review.

Best practices 10

Best practices Strategic Value Accountability Coaching 10

SmartKarrot

DECEMBER 17, 2023

By automating routine tasks and minimizing non-customer-facing activities, AI enables customer success managers (CSMs) to focus on strategic value, industry trends, and, most importantly, building meaningful relationships with customers. The key is to identify areas where automation can enhance the overall customer experience.

Strategic Value 8

Strategic Value Education Metrics Personalization 8

SmartKarrot

DECEMBER 17, 2023

By automating routine tasks and minimizing non-customer-facing activities, AI enables customer success managers (CSMs) to focus on strategic value, industry trends, and, most importantly, building meaningful relationships with customers. The key is to identify areas where automation can enhance the overall customer experience.

Strategic Value 8

Strategic Value Education Metrics Personalization 8