CustomerSuccessBox

NOVEMBER 2, 2021

You share educational materials on the product. A Customer Success Manager (CSM) job is to build relations with the customer strong enough that opportunities of upsell and retention organically present themselves. Meanwhile, Customer Success metrics are customer lifetime value, churn rate, retention/upsells.

Sales 52

Sales Upselling Engineering Customer retention 52

CSM Practice

JANUARY 1, 2017

Finally, in my opinion, if you have a TAM (or a higher level of dedicated technical support) you should charge for it. We invested a lot in customer education, product demos, etc. They should upsell seats and service levels. Transition from on premises to SaaS can be a difficult one.

SaaS 58

SaaS Metrics Accountability Best practices 58

SmartKarrot

MAY 25, 2022

Make customers successful by providing high-quality technical support and service. Tactical and strategic support for priority accounts and maintain relationships with key agencies and brands. Collaborate with the Pacvue Training and Education team to build out the content for product onboarding and education.

Education 3

Education Technical Support Advertising Upselling 3

SmartKarrot

NOVEMBER 14, 2022

As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. Establish both leading and lagging KPIs to enhance customer advocacy. Apply here: [link].

Technical Support 19

Technical Support Customer advocacy Engineering Upselling 19

SmartKarrot

DECEMBER 3, 2021

Scale and improve process and tools by up-leveling & implementing new tools that further critical areas of customer growth, such as KPI benchmarking, customer training and education, NPS surveys, and customer feedback. Identify opportunities and lead upsell/cross-sell deals from start to finish.

Customer advocacy 19

Customer advocacy Education Technical Support Finance 19

SmartKarrot

APRIL 22, 2022

Taking responsibility for contract renewal and upselling. Analyze key account statistics and performance metrics to identify pain points and educate clients to drive campaign improvement. Liaise with supporting teams (technical support, professional services, billing, and more) on behalf of the clients.

Technical Support 19

Technical Support Upselling Coaching Accountability 19

SmartKarrot

JUNE 3, 2021

Role: VP of Customer Experience Location: New York, United States Organization: Airtame As a VP of Customer Experience, you will hire, engage and retain top talent for the Customer Success, Technical Support, and Sales Engineering teams. Being on the lookout to spot and identify and/or upsell opportunities.

Technical Support 10

Technical Support Upselling Engineering Accountability 10

SmartKarrot

FEBRUARY 4, 2021

Apply here: [link] Role: Customer Success Manager (SMB) Location: Remote, OR, US Organization: Matterport As a Customer Success Manager, you will manage all post-sales activity for assigned SMB to Mid-Market customer segments through strong relationship-building, product knowledge, engagement planning, and upsell/cross-sell execution.

Technical Support 10

Technical Support Upselling Consulting Consulting 10

SmartKarrot

JANUARY 7, 2021

Provide technical support during onboarding and implementation. Deliver renewal targets and upsell targets. Oversee the on-boarding pipeline ensuring your portfolio of customers are on track to go live by proactively offering advice, guidance, and support. Build and manage customer success team.

Upselling 10

Upselling Technical Support Metrics Education 10

SmartKarrot

FEBRUARY 15, 2022

A customer success journey can be made simple with the right customer education. Webinars are an important component of customer education. Now more and more customer success teams realize the power of webinars for customer education and retention. Need support at their convenience. Pain Points of Paid Customers.

SaaS 10

SaaS Education Upselling Technical Support 10

SmartKarrot

FEBRUARY 22, 2021

Role: Director of Customer Experience Location: Charlotte, NC, US Organization: Ekos As a Director of Customer Experience, you will oversee a world-class customer lifecycle and all aspects of client health including onboarding, support, value realization, and contract renewal, while spearheading further adoption of Ekos services for the customers.

Upselling 10

Upselling Technical Support APIs Accountability 10

SmartKarrot

JANUARY 4, 2021

Retain and grow client base through identifying cross/upsell opportunities. Client support and issue resolution. Development of territory and account development, training, and educational plans. Ensure any account issues are resolved quickly, utilizing resources across Technical Support, Sales, Engineering, etc.

Education 10

Education Technical Support Accountability Upselling 10

SmartKarrot

MAY 15, 2020

From a plethora of such roles that a lucrative customer success specialist holds, below are the core seven tasks that are most sought after for a customer success manager job description: Has a sound knowledge of Product and Technical Support . It is deemed pertinent for a CSM to know all about the company’s products inside and out.

Management 10

Management SaaS Technical Support Upselling 10

SmartKarrot

MARCH 8, 2022

An alumnus of The University of Texas at Austin, Disha Gosalia is a technical executive with various specialties such as customer advocacy , team building and mentoring, customer service management, escalations management, customer adoption, metrics analysis, training, staff development, and much more. Donna Weber. Emilia D’Anzica.

Chief Customer Officer 21

Chief Customer Officer SaaS Coaching Customer centricity 21

Netomi

FEBRUARY 28, 2022

As Sumo Logic’s chief customer officer, she is responsible for the company’s customer operations and renewals, including customer success, professional services, global support, and education (which is no small role, as the company serves more than 2,000 customers)! Connect with Gemma . ” . .” Connect with Manjula .

Chief Customer Officer 64

Chief Customer Officer Customer centricity Contact Center Technical Support 64