CCNG

APRIL 20, 2022

Truth In Compensation Research indicates that compensation models that tie individual performance to rewards and financial incentives positively impact job satisfaction, employee engagement, organizational commitment and trust in management. Contact centers should gather and mine employee feedback at every logical opportunity.

Customer Experience 195

Customer Experience CCNG Gamification Analytics 195

Call Journey

JULY 25, 2019

nGUVU integrates Conversation Analytics with advanced gamification technology to drive employee engagement, intrinsic motivation, and performance. nGUVU is the global leader in contact center employee engagement. We help businesses achieve a complete customer view by integrating Voice into the Enterprise data mix.

Gamification 72

Gamification Technology Employee engagement Engineering 72

Liveops

MARCH 11, 2021

Many enterprises managed to work through the logistics of having a remote team, and as they adapt to a more remote environment moving forward, unique challenges persist. A 2021 Enterprise Blueprint for Remote Work: 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition. Watch the full webinar here. .

Gamification 118

Gamification Enterprise Contact Center Contact center software 118

Jon Arnold

MARCH 28, 2019

WFM is self-explanatory, IQ is their analytics suite, and Game is gamification. I’ve only seen this in demo form, but there’s a fair bit of AI, and I really like the gamification piece. At last week’s Enterprise Connect, customer engagement was a big theme, but many contact center providers are also talking about employee engagement.

Gamification 75

Gamification Contact Center Scripts Interactive Voice Response 75

Noble Systems

OCTOBER 25, 2017

On October 25th at the Annual CallMiner LISTEN2017 User Conference, Fidotrack Gamification, the award-winning employee engagement platform for Collections, Sales and Customer Support Organizations announced their latest release; a Gamified Learning Management System.

Gamification 40

Gamification Call Center Management Coaching 40

Noble Systems

APRIL 14, 2021

The enterprise-level virtual call center solution will deliver the same level of service and features as a traditional model – such as IVR and intelligent routing, recording and QA, workflow designer, compliance tools, and more – rather than stripping out functionality. Webinar-on-Demand: Work From Anywhere – The New Employee Experience.

virtual call center 98

virtual call center Call Center call center solutions call center software 98

DMG Consulting

FEBRUARY 13, 2023

Answer: Yes; many can and should be used throughout enterprises. Contact centers have been ideal prospects for solutions such as workforce management (WFM), real-time guidance (RTG), knowledge management, and gamification because of the many agents who experience great benefits from these applications.

Contact Center 48

Contact Center Gamification Enterprise Employee engagement 48

Noble Systems

SEPTEMBER 8, 2020

They will also need headsets and power backup, and VOIP via home broadband and a VPN connection to the corporate network for secure access to enterprise applications. Consider creating a checklist of requirements and a testing process for each employee. Your employees are used to in-person contact with managers and other team members.

contact center workforce 76

contact center workforce Best practices Contact Center Employee engagement 76

CSR Inc.

JULY 17, 2016

While I agree with the gist of the article about ways in which technology can positively impact the call center workplace (some are common talking points for me as well), I want to focus on two in particular that inevitably come up in discussions with call center managers: gamification and coaching/feedback.

Call Center 48

Call Center Technology Gamification Coaching 48

DMG Consulting

JANUARY 10, 2022

To optimize their overall service experience, enterprises need to view it through the eyes of their customers and re-imagine the entire customer journey, not just what happens in the contact center. It’s time for many of these WFO/WEM applications to become standard employee productivity and engagement tools.

Contact Center 77

Contact Center Self service Gamification Enterprise 77

Call Design

AUGUST 20, 2019

As we move into gamification, AI and automation as part of our suite of solutions, we are confident that Call Design will continue to combine the best technology and consulting to clients in the region, and Aspect Software is very much part of that.”. Aspect is on a mission to simplify and improve customer engagement. About Aspect.

Gamification 60

Gamification Employee engagement Consulting Consulting 60

Call Design

AUGUST 20, 2019

As we move into gamification, AI and automation as part of our suite of solutions, we are confident that Call Design will continue to combine the best technology and consulting to clients in the region, and Aspect Software is very much part of that.”. Aspect is on a mission to simplify and improve customer engagement. About Aspect.

Gamification 60

Gamification Employee engagement Consulting Consulting 60

NobelBiz

FEBRUARY 9, 2023

Technology plays a key part in adopting strategies for employee engagement and a seamless employee – agent experience. AI gamification From a business perspective, the idea of gamification can be a crucial part in the light of recent AI challenges.

Call Center 52

Call Center Gamification Agent Empowerment Contact Center 52

Robert Davis

NOVEMBER 10, 2018

Contact center consulting, training and coaching change agent and leading cloud employee engagement and performance management platform vendor unite to help organizations boost workforce effectiveness and business results. ROSWELL, Ga. November 13, 2018 – Robert C. About TouchPoint One.

Contact Center 48

Contact Center Coaching Gamification Consulting 48

Natalie Petouhof

FEBRUARY 28, 2016

Managing performance and productivity in a typical enterprise is no easy task, given disparate systems, complex processes and the differences in performance metrics between roles and functions. Is the performance of employees consistent across time? What Does Gamification Have To Do With Performance?

Gamification 45

Gamification Management Analytics Metrics 45

Liveops

MARCH 15, 2021

Many enterprises managed to work through the logistics of having a remote team, and as they adapt to a more remote environment moving forward, unique challenges persist. A 2021 Enterprise Blueprint for Remote Work: 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition. Watch the full webinar here. .

Gamification 62

Gamification Enterprise Contact Center Contact center software 62

Noble Systems

MARCH 19, 2021

The strategies that big enterprises use aren’t always the right fit for smaller companies. While many large enterprises still use these on-premise systems, SMB call centers can now take advantage of today’s cloud call center software for small businesses. Gamification takes otherwise routine tasks and makes them fun.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

DMG Consulting

FEBRUARY 20, 2025

In December 2024, DMG issued a worldwide survey through our network of media partners designed for enterprise, customer experience (CX), contact center, and IT executives. Lastly, RTG and NBA applications are two of the newer agent augmentation tools helping to improve CX, employee engagement, and productivity.

Contact Center 62

Contact Center Technology Interactive Voice Response Surveys 62

OctopusTech

MARCH 1, 2023

Engage agents The saying “happy agents make happy customers” may be overused, but that doesn’t mean it’s not 100% true. Engaged employees feel an emotional commitment toward their employers and are more vested in helping their employers succeed. This may help them with benchmarking and goal setting.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62

NobelBiz

MAY 22, 2022

Christian Montes With over 15 years of leveraging technology and creative tactics to drive outcomes, Christian has worked with some of the world’s largest Enterprise Contact Centers, BPOs, and Global CCaaS providers. You’ll see higher employee engagement levels, leading to a happier and more productive work environment overall.

call center workforce 52

call center workforce Call Center Management Gamification 52

Serenova

JULY 7, 2020

You can pair this with gamification that encourages learning. Soft skills are one of the foremost predictors of enterprise call center performance and agent success. Plus, with insights into regular metrics, your agents will better understand how to improve their outcomes so they can deliver outstanding customer experiences.

Call Center 52

Call Center Scripts contact center solutions Coaching 52

JustCall

AUGUST 10, 2022

JustCall Best-suited for: JustCall can be used by enterprises of all sizes (small, mid, and large) and is perfect for a business looking to implement an all-in-one customer communication platform. Cloudtalk Best-suited for: CloudTalk is a great solution for enterprises (of any size) looking to implement a cloud-based call center platform.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

Livepro

JULY 17, 2018

Topic: ‘Engaging the team on the Balanced Score Card through Gamification’. Luke Jamieson is a Leader in Customer and Employee Experience, is well-versed in Omni-Channel implementation and transformation. Luke Jamieson | Head of Service Centre at First State Super. KEYNOTE SPEAKER BRISBANE 18 TH SEPTEMBER 2018.

Transportation 40

Transportation Government Multichannel Consulting 40

JustCall

APRIL 5, 2023

It also happens to be one of the leading alternatives to TalkDesk for small and mid-sized enterprises. JustCall Best-suited for: JustCall can be used by enterprises of all sizes (small, mid, and large) and is perfect for a business looking to implement an all-in-one customer communication platform. Users get 70% off on the first month.

voip 52

voip Interactive Voice Response APIs Contact Center 52

RapportBoost

DECEMBER 10, 2018

So, Talkdesk Enterprise Contact Center empowers companies to make their Customer Experience a competitive advantage. Over 1,400 innovative enterprises around the world with thousands of seats including IBM, Acxiom and Zumiez rely on Talkdesk to power their customer interaction. Learn more and request a demo at talkdesk.com.

Customer centricity 40

Customer centricity Contact Center Self service Journey mapping 40

Fonolo

MARCH 22, 2022

One strategy employed by many companies is “gamification.” This involves guiding, reinforcing and increasing high-value activity by capturing performance data and using that data to motivate employees. Gamification builds on the desire most people have for feedback, recognition, and achievement in a peer group.

Gamification 75

Gamification Call Center Contact Center Feedback 75

Fonolo

NOVEMBER 17, 2020

Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. Storyline: Gamification. While cost reduction is typically the main factor when investing in an enterprise solution – it’s no longer the sole motivator for moving to Contact Center as a Service (CCaaS).

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176