ShepHyken

MARCH 28, 2022

My Comment: My friend and fellow customer experience expert, Dan Gingiss, shares several entertaining stories in his take on the “last mile” in retail. While the article is an entertaining rant on the topic, it makes a good point.

Customer Service 168

Customer Service Entertainment Personalization Customer Experience 168

Up Your Service

MARCH 11, 2019

Xian’s entertaining and innovative antics were captured on video and went viral on social media. Many people now come to the store to see Xian’s innovative merchandising technique, and are engaged to shop and buy at SM. Customer service went up, employee engagement went up, and company revenue went way up!

Entertainment 85

Entertainment Employee engagement Education Sales 85

PeopleMetrics

MARCH 13, 2015

In our research into customer-centric culture , we''ve uncovered one cultural dimension that supports Employee Engagement and customer Net Promoter Scores more than any other. They wanted the system of play that had entertained children for hours on end on rainy weekend afternoons. It''s about time. by John Haslam , CC BY 2.0.

Customer Experience 109

Customer Experience Customer centricity Employee engagement Feedback 109

Call Design

AUGUST 4, 2020

Contact centres are always looking for new ways to ensure employee engagement and productivity, especially now that many agents work, at least some of the time, from home. Drive Engagement. Employee engagement is one of the most significant hurdles for contact centres.

Gamification 78

Gamification Entertainment Employee engagement Customer Experience 78

ProProfs Blog

JANUARY 30, 2020

Customer Engagement & Loyalty. Customer Engagement & Service. Consumer Engagement & Experience. Successful Customer Engagement. percent of organizations revealed that employee engagement in customer experience (CX) is reactive, driven by an organization-wide culture framework. In 2018, 46.5

B2B 204

B2B Banking Employee engagement Personalization 204

Call Design

APRIL 3, 2022

Let’s explore five significant capabilities of gamification in more detail: Builds Employee Engagement. A recent study by McKinsey identified that engaged contact centre employees are 8.5 Happy agents are more likely to provide customers with a better experience therefore focusing on their engagement is important.

Gamification 88

Gamification Entertainment Coaching Employee engagement 88

CX Journey

MARCH 12, 2015

Employee Engagement: The “I” Point of View Employee engagement is the functional and emotional connection that employees have with an organization. Engaged employees impact culture, and a strong culture can lead to engaged employees. Image Credits: “ I am the entertainer. ”

Employee engagement 66

Employee engagement Customer centricity Entertainment Airlines 66

Russel Lolacher

APRIL 20, 2021

So it’s not just growing in awareness but also as a viable medium to get information and be entertained by. Many organizations are looking at podcasting to focus on a more niche audience: their employees. According to Statistica, the number of those who have listened to podcasts over the age of 12, jumped 44% from 2018 to 2019.

Entertainment 122

Entertainment Education Employee engagement 122

Up Your Service

JUNE 16, 2015

The most important change is to shift customers’ perceptions of telcos from “my phone company” or “my internet provider” to “my reliable source and trusted partner for the needs of my digital life, including communication, coordination, information, entertainment, access, storage, and privacy”.

Telecommunications 88

Telecommunications Calibration Government Scripts 88

VirtualPBX

APRIL 27, 2022

It costs less to hire people outside of your immediate area, as you don’t have to provide them with travel, entertainment, or transportation. Remotes also reduce overhead by not being tied to office space and potentially freeing up expensive office spaces for more employees. Remote culture boosts employee engagement.

Transportation 98

Transportation Entertainment Morale Employee engagement 98

Kayako

APRIL 29, 2019

There is a lot of focus on employee engagement and experience these days. This philosophy, which permeates their employee engagement from hiring to performance management, acknowledges the honor and dignity in service while empowering employees to provide great service to their customers, as equals. .

Customer Service 83

Customer Service Employee engagement Customer centricity Entertainment 83

Fonolo

JANUARY 29, 2019

Without further ado, here are some surprising, fundamental, and/or entertaining stats about the call center, a customer service lifesaver that is here to stay: The most frustrating aspect of the customer service experience? Gamification is the future of employee engagement and attrition for the call center. That’s a whopping 25.2%

Call Center 85

Call Center Airlines Contact Center Self service 85

CSM Magazine

DECEMBER 8, 2016

The latest results of the Net Happiness Score survey of the MSPA (Mystery Shopping Providers Association) Europe of 43,775 stores show a decline in the quality of employee engagement, with an average score of 31%, compared to 34% last quarter.

Surveys 0

Surveys Entertainment Employee engagement Consulting 0

SharpenCX

FEBRUARY 25, 2020

Each disengaged employee can cost you $2,246 , according to ADP. Employee engagement is directly tied to revenue growth. In fact, the total economic impact of employee engagement in the U.S. So, where do you start to reduce stress and engage agents in your call center? One estimate puts it as high as $400B.

Call Center 76

Call Center Morale Metrics Abandon rate 76

Up Your Service

MARCH 11, 2019

Xian’s entertaining and innovative antics were captured on video and went viral on social media. Many people now come to the store to see Xian’s innovative merchandising technique, and are engaged to shop and buy at SM. Customer service went up, employee engagement went up, and company revenue went way up!

Entertainment 45

Entertainment Employee engagement Education Sales 45

Injixo

DECEMBER 20, 2022

For decades, entertainers such as musicians and comedians have used the word “gig” to describe the one-off appearances they make in return for a fee. In recent years, the gig concept has been enlarged to include all work performed on-demand by self-employed individuals.

Entertainment 52

Entertainment Call Center Customer Service Contact Center 52

Injixo

DECEMBER 20, 2022

For decades, entertainers such as musicians and comedians have used the word “gig” to describe the one-off appearances they make in return for a fee. In recent years, the gig concept has been enlarged to include all work performed on-demand by self-employed individuals.

Entertainment 52

Entertainment Call Center Customer Service Contact Center 52

VHT

OCTOBER 18, 2018

Chatbots using natural language processing (NLP) can conduct email or text conversations that promote add-on products, offer extended warranties or link to entertaining and educational videos. These smart little applications can even engage customers in fun and unusual ways. Employee Engagement Technology.

Contact Center 48

Contact Center Gamification Employee engagement Chatbots 48

Anexa BPO

NOVEMBER 6, 2022

In addition, a Tex-Mex theme prevailed through the entertainment elements of the event – which serves to raise the profile on the importance of the Spanish-speaking market across all industries. Attendees had the opportunity to learn about topics such as customer journey mapping, employee engagement, and social media strategy, among others.

Journey mapping 52

Journey mapping Business Process Outsourcing Entertainment outsourcing 52

Etech GS

DECEMBER 10, 2019

It is easy to entertain grand perceptions of a team’s performance and how organizational culture helps and hinders this. Employee engagement plays an integral role in productivity levels at every company. Assess the Workplace Culture. However, an objective assessment is necessary to see where your team or company truly stands.

Entertainment 59

Entertainment Morale Contact Center Surveys 59

DMG Consulting

SEPTEMBER 13, 2021

A surprisingly high percentage of employees who do not work in a contact center or customer service, sales, or marketing department dedicate more than 40 percent of their time to helping customers. The post The Business Case for Making Contact Center Applications Standard Employee Productivity Tools appeared first on DMG Consulting.

Contact Center 48

Contact Center Entertainment Employee engagement Enterprise 48

Taylor Reach Group

MARCH 8, 2019

These ‘check ins’ are often entertaining and elicit laughter and positive feelings. As their life improved they draw a line going up on the whiteboard, as they faced challenges in their life the line trends down. You have only 5 minutes to review your entire life to date.

Contact Center 95

Contact Center Accountability Entertainment First call resolution 95

NICE inContact

JANUARY 19, 2016

The selection step is also time-sensitive as many candidates will entertain competing offers if they feel the process is taking too long or they get no feedback on where they are in it. The result is a higher-performing, organization, improved customer satisfaction and retention, and increased employee engagement and retention.

Entertainment 48

Entertainment Contact Center Coaching Employee engagement 48

Comm100

JUNE 19, 2018

Disney’s common purpose is “ We create happiness by providing the finest entertainment for people of all ages, everywhere. Common purposes like this are both accessible and inspirational for employees of all levels, helping to get them excited about the opportunity to make a difference. Culture & Training.

Entertainment 49

Entertainment Contact Center Best practices Call Center 49

Call Experts

OCTOBER 26, 2023

“Smartie Pants” This punny costume is simple and entertaining. Share these photos on your company’s internal communication channels or social media platforms to boost employee engagement and highlight the office’s festive atmosphere. You’ll literally become “Smartie Pants” for the day.

Entertainment 59

Entertainment Morale Employee engagement Answering services 59

Natalie Petouhof

MARCH 29, 2017

As podcasts grow in popularity, they represent untapped opportunity to market to new audiences who are looking for business advice, insights and non-traditional entertainment. But, unlike employees who physically work in the office, virtual employers tend to miss out on the social aspects that a traditional workplace affords.

Entertainment 40

Entertainment outsourcing Employee engagement Consulting 40

CSM Magazine

MARCH 29, 2022

It’s also about the long run because a productive workforce leads to additional benefits such as increased employee engagement, enhanced well-being, and a more positive workplace environment. In this article, we will talk about 7 ways to improve employee productivity. 7 Ways to Improve Employee Productivity.

Morale 52

Morale Entertainment Employee engagement Accountability 52

Call Experts

APRIL 8, 2024

“Smartie Pants” This punny costume is simple and entertaining. Share these photos on your company’s internal communication channels or social media platforms to boost employee engagement and highlight the office’s festive atmosphere. You’ll literally become “Smartie Pants” for the day.

Entertainment 52

Entertainment Morale Employee engagement Answering services 52

Verint

FEBRUARY 21, 2018

This event offers so much, including pre-conference workshops focused on key solution areas, entertaining keynote sessions, and a broad range of informative breakout sessions, user groups, and networking opportunities.

Entertainment 36

Entertainment Best practices Journey mapping Management 36

Pointillist

JUNE 6, 2018

It’s important to remember there are metrics on the employee side, as well, because employee experience drives the customer experience. So they look at employee engagement, eNPS, and, especially, retention and turnover numbers. Artificial intelligence will truly transform every aspect of customer engagement. (

Journey mapping 40

Journey mapping Customer Experience Chief Customer Officer Metrics 40

ChurnZero

OCTOBER 6, 2020

They help leaders connect the dots between engagement and performance with tools including employee surveys, goal setting and tracking tools, peer-to-peer recognition, real-time feedback, and robust people analytics. Sales Boomerang launched a video contest where the winner would win a high-end entertainment center.

Banking 40

Banking SaaS Entertainment Customer advocacy 40

Netomi

JANUARY 5, 2022

With a surprisingly relatable, conversational and very entertaining style, David delivers profoundly insightful and hard-hitting content to business audiences across a broad range of industries and categories. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Russel Lolacher

JANUARY 23, 2022

We discuss how internal podcasts can been interesting tool for employee engagement and supporting workplace culture. Because as an employee engagement podcast, I know you’ve been in the sphere of internal slash, private podcast. So first, I want to ask why you love podcasts as a way to engage people.

Employee engagement 98

Employee engagement Surveys Sales Personalization 98

Russel Lolacher

DECEMBER 5, 2022

And definitely in the best camp was a bunch of people who I’d worked really closely with some of them eight 910 years, like I knew these people really well in a work context and, and socially as well, plenty of client entertainment and drinks out and stuff like that. But I wasn’t prepared to entertain that idea then.

Coaching 52

Coaching Entertainment Sales Personalization 52

Beyond Philosophy

JULY 31, 2017

Disney has built its entire brand on engaging its customers through stories. But stories aren’t just useful tools for entertainment and customer engagement. They are also a powerful way to change employees’ mindsets and foster greater connection within an organization. How Storytelling Creates Engaged Employees.

Entertainment 313

Entertainment Coaching Consulting Consulting 313

Momentum Telecom

DECEMBER 21, 2020

With live sports and entertainment on pause , streaming now filled the pop-culture void. Major entertainment studios like Warner Bros. Employee engagement will also feature prominently in business continuity planning going forward. Until then, the living room will be the best seat in the house.

Entertainment 98

Entertainment Education Technology Employee engagement 98