Playvox

JANUARY 30, 2024

In order to be successful, managers need to be better equipped to provide ongoing feedback and employ effective strategies to boost employee engagement. One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. What is Gamification?

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Fonolo

MARCH 22, 2022

A 2020 Gallup poll showed that just 36% of employees reported feeling engaged with their job. While the source of this startling rate is debatable , call center managers can certainly do their part to strategize how to keep call center agents on the ball. One strategy employed by many companies is “gamification.”

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Gamification Call Center Contact Center Feedback 75

CCNG

MAY 27, 2021

Employee retention and engagement Onboarding and Training Performance Management Workforce Management workforce Optimization Quality Assurance Knowledge Management Agent Motivation, recognition, and gamification Idea Generator – Sounding Board You have a problem and do not know where to start?

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CX Accelerator

MARCH 28, 2018

PLAY - There are many wonderful employee engagement techniques, but one rises above the rest. Do your employees have a sense of curiosity and excitement about their work? There is undeniable science behind the "gamification" movement that deserves our attention. The number one motivator is play. Surprising right?

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Gamification Employee engagement Contact Center Self service 140

Monet Software

MARCH 19, 2020

It’s also great advice for call center leaders seeking to enhance employee engagement. But as contact centers grow, it can be difficult to bring new people into the fold and, over time, a once cohesive, highly engaged group can fall prey to the “blahs.”. employee engagement is exceedingly resistant to “hacks.”

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Noble Systems

JULY 1, 2019

In Part 1 of this blog series, we discussed the first three of the top 10 best practices for achieving long-term success with gamification. Rewards play a major role in the success of your gamification program. There are several approaches that have been successful with companies using gamification. Achieving Long-Term Success.

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Gamification Best practices Contact Center Employee engagement 71

teleopti

APRIL 30, 2019

However, the reality is many companies are experiencing a crisis of employee engagement and are simply not aware of it. It’s time to apply the principles of Workforce Management (WFM) and here is our 7-step guide: 7 ways to raise the bar for employee engagement. Learn how to power employee engagement with WFM.

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Employee engagement Management Self service Strategic Value 80

Outsource Consultants

JUNE 6, 2022

While the data certainly seems to indicate that fears of evaporating productivity in an at-home working environment were unfounded, maintaining employee engagement tends to take some effort. So how do you keep your remote contact center agents engaged? Implement Gamification Systems.

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Gamification At home agents Morale Employee engagement 128

Noble Systems

AUGUST 8, 2019

Although an at-home agent model offers many benefits to both employees and employers, it is not without its challenges. Perhaps the biggest being — how to motivate, drive optimal performance and engage a remote workforce? It also provides a long-term solution for initiating and sustaining engagement.

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Fonolo

JUNE 22, 2021

Getting started is easy: you can read all about it in our latest practical guide, How to Foster Engagement in a Hybrid Contact Center , a rich report offering concrete insights and best practices for supporting your employees whether they’re in-office or remote. How to Foster Agent Engagement in a Hybrid Contact Center.

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Fonolo

JUNE 17, 2021

But agent engagement isn’t just about making your employees happy. Employee engagement is especially important for call centers, since agent turnover tends to be higher. That’s why it’s so important to prioritize agent morale in a contact center and ensure your top performers are engaged. Work hard, play hard.

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Call Center Morale Gamification Employee engagement 140

Playvox

SEPTEMBER 30, 2021

At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.

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TechSee

JUNE 4, 2019

The survey further highlights that improving employee engagement and empowerment is the number one priority for contacts centers in 2019, while increasing the focus on coaching and development emerged as another top priority in the Workload/Performance category. Get in the game. Make the workplace fun again. See the bigger picture.

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Call Center Technology Gamification Coaching 117

CSM Magazine

AUGUST 8, 2023

Bob Dylan once sang, ‘The Times They Are a-Changin’ and when it comes to prioritising employee engagement, this is certainly true. One of the positives to come out of the pandemic is that it made every customer service department think more about the wellbeing of employees than ever before. Then apply a little common sense.

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Employee engagement Agent burnout Gamification Analytics 52

Fonolo

APRIL 27, 2020

If the thought of your employees playing games during work horrifies you, I’ve got (bad) news for you… One way of engaging remote teams is by playing games together. Many teams thrive off healthy competition, there are plenty of ways to bring some gamification back into the virtual workplace.

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Fonolo

NOVEMBER 7, 2018

Feast your eyes on the infographic below (along with the accompanying Coles notes) which acts as a handy cheat-sheet for those looking to revitalize their contact and call centers with simple changes (including gamification, service levels, and call-backs), all of which will continue to shape the landscape in 2019. Gamification.

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Outsource Consultants

JANUARY 9, 2025

As we explore the next crucial aspect of contact center optimization, we’ll examine how to improve agent performance and satisfaction, which directly impacts the overall success of these technological implementations. Cross-training opportunities expand agent skills and keep their work engaging.

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Playvox

MARCH 12, 2024

Learning how to motivate agents in this kind of environment can seem difficult, if not impossible. Agent motivation in a call center is crucial for driving employee engagement, enhancing customer satisfaction, and increasing overall performance.

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Morale Gamification Contact Center Quality management 78

COPC

MARCH 11, 2024

See here for more information on how to do this. Overall Employee Engagement Are we creating a welcoming environment for new hires? How can I make sure this is true? Learn more about how COPC Inc. (Having sales experience does not mean one excels at sales.) Should this role be fully in-office, hybrid, or remote?

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Call Center Gamification Coaching Employee engagement 97

DMG Consulting

APRIL 14, 2017

Question: We’re just getting started with gamification. Companies need to appreciate however, that there truly is behavioral science behind gamification concepts, just as there is also an art to the techniques that make the games compelling and engaging.

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ProProfs Blog

SEPTEMBER 20, 2019

But how to create a customer retention strategy that has the power to keep your existing customers engaged and delighted? Let’s have a look at how MeUndies , a well-known brand for underwear, apparel, and loungewear, does it. The brand drives customer retention using two elements – referral programs and gamification.

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Taylor Reach Group

AUGUST 29, 2017

Employee Engagement. The folks who are making decisions about how they do their work, what they do and don’t do for your customers, how much they help each other, what processes they follow and which ones they don’t. “I How to Create a Highly Engaged Workforce – Start at the Beginning. The Front Line.

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Playvox

FEBRUARY 13, 2024

Adapt them to your organization’s needs, and they’re likely to not only bring out the best in your current employees but also attract top talent in your recruitment process. Your Leadership Matters Gallup research has found development to be a key driver of employee engagement, starting with the manager or team leader.

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Liveops

MARCH 11, 2021

Remote working requires different competencies and it’s important to give employees time to level up their skillset as needed. In time, you’ll learn how to shorten the time needed to bring employees up to speed. . . Measure engagement & productivity. “It Try not to align employee happiness with employee engagement.

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Lumoa

FEBRUARY 9, 2023

Find more sources on how to deal with customer churn here: “ How to Reduce Customer Churn: 6 Helpful Tips to Try ” by Hubspot, “ 6 ways you can improve churn rate and increase revenue ” by Kissmetrics, “ Tips from 32 CX Pros how to reduce customer churn ” by NGData.

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Playvox

FEBRUARY 20, 2024

Overall, remote work has redefined how we collaborate and do business. And, it’s forced companies to get creative in their management practices to figure out how to best manage remote teams. However, in order to harness all the benefits of a remote talent pool, you need to understand how to get the most out of your remote workforce.

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Management Gamification Calibration Quality management 88

Fonolo

JANUARY 31, 2023

Call center training is important because it’s part of your customer service plan – and part of a strong employee engagement plan. Statistics say that highly engaged employees are 87% less likely to quit their job than disengaged employees. How to Buy Contact Center Software 6.

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JustCall

MARCH 14, 2023

Each employee should know what is expected from them. B) Provide Regular Feedback and Recognition Regular feedback plays a significant role in ensuring employee engagement. Employees feel valued when the work they put in is validated. This helps boost employee productivity, as happy employees are productive employees.

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Noble Systems

OCTOBER 30, 2019

Read on to learn how to detect an energy vampire – and what to do when you find them. When your best employees are not shining bright, look out. When problems arise because of their behavior, these employees often lay low or shift attention onto others to avoid accountability. How to handle a workplace energy vampire.

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Gamification Call Center Accountability Best practices 69

Balto

JUNE 3, 2022

Are Remote Agents Really Less Engaged? Nearly a quarter of contact centers believe that remote work has had a negative impact on employee engagement. Just 10 years ago, only about 10% of agents ever worked from home, so the contact center environment isn’t historically built for virtual engagement. Get a Demo.

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Noble Systems

DECEMBER 6, 2018

Employers also want to engage new employees in the corporate culture and keep the onboarding process from becoming tedious to ensure they stay with the company. Beating the odds with Gamification. They recently deployed Noble Systems gamification and saw a dramatic improvement in new hires’ understanding their goals.

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COPC

NOVEMBER 15, 2023

COPC has partnered with Centrical to bring you the Improving Contact Center Retention Series, where we will explore how organizations can reduce early attrition. The second article, “ Onboarding Best Practices: Reducing Attrition in the First 90 Days ” will offer insight and best practices for engaging and retaining new hires.

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Call Center Employee engagement Best practices Gamification 94

Noble Systems

SEPTEMBER 29, 2020

If you’re a contact center manager, you’ve probably heard a lot about how to manage and engage your workforce with WFM and WFO – especially recently. WFM is a set of processes that helps optimize employee productivity. Gamification. But what makes WFO different from WFM? Let’s take a look. WFO TERMS TO KNOW.

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Management Gamification Quality management Schedule adherence 86

Verint

MARCH 13, 2017

What’s the employee sophomore slump? White in her article, “ How to use gamification to improve employee engagement ,” it’s when “the high of a new job wears off” and the job has “lost its glamour and that excitement fades.”. Employees are most likely to become disengaged at this point in their role.

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Gamification Employee engagement Management 32

Serenova

JULY 23, 2019

So, how can you keep agents motivated to not just clock in, but to thrive and be fully present? Here’s how to keep your contact center agents motivated every day: 1. One of the foundational elements of employee engagement is clear expectations. Establish Clearly Defined Expectations to Track Performance.

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Contact Center Gamification Morale Employee engagement 56

CSR Inc.

JULY 17, 2016

While I agree with the gist of the article about ways in which technology can positively impact the call center workplace (some are common talking points for me as well), I want to focus on two in particular that inevitably come up in discussions with call center managers: gamification and coaching/feedback.

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Call Center Technology Gamification Coaching 48

Fonolo

APRIL 5, 2022

How to Foster Agent Engagement in a Hybrid Contact Center. And, agent engagement continues to be the catalyst for customer loyalty and revenue. The easiest way to boost employee engagement and retention is to invest in the right call center leader. Agent Engagement Will Be Critical for Contact Centers in 2022.

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