Remove Employee engagement Remove Gamification Remove Metrics
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Best Employee Engagement Software & Tools

ProProfs Blog

Modern employees today are looking beyond just a 9-to-5 job. Following this trend, employee engagement has quickly become a popular metric to gauge work satisfaction, employee productivity, and, eventually, business growth. . What is Employee Engagement Software? Employee Satisfaction Survey Template.

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Can gamification be used for work-at-home (WAH) agents?

DMG Consulting

Question: Can gamification be used for work-at-home (WAH) agents? Answer: The forced migration of on-site contact center employees to work-at-home agents has renewed interest in employee empowerment tools. The benefits of gamification solutions go far beyond the crucial need to enhance employee engagement.

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How Workforce Planning Can Help Solve the Housing Crisis

Call Design

Many companies still rely on subjective reporting systems, which lead to inconsistent and unreliable productivity metrics. Without accurate visibility into employee activity, leaders often assume the worst, further reinforcing their reluctance to embrace remote work.

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Seek and Share Truth to Boost Employee and Customer Experience

CCNG

Truth In Compensation Research indicates that compensation models that tie individual performance to rewards and financial incentives positively impact job satisfaction, employee engagement, organizational commitment and trust in management. Contact centers should gather and mine employee feedback at every logical opportunity.

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Game On! Using Gamification to Increase Performance and Employee Retention

Speaker: Casey Kostecka, Convergent

Gamification is still a hot topic within the contact center world. Most contact center leaders understand the appeal of incorporating game mechanics into their operations and can visualize the excitement and subsequent employee engagement the games will promote. June 12th / 11:00am PT / 1:00pm CT / 2:00pm ET

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Gamification in the Workplace: More Than Just a Contest

Playvox

In order to be successful, managers need to be better equipped to provide ongoing feedback and employ effective strategies to boost employee engagement. One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. What is Gamification?

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The Top Three Motivators for Any Generation

CX Accelerator

PLAY - There are many wonderful employee engagement techniques, but one rises above the rest. Do your employees have a sense of curiosity and excitement about their work? There is undeniable science behind the "gamification" movement that deserves our attention. The number one motivator is play. Surprising right?