Playvox

JANUARY 30, 2024

In order to be successful, managers need to be better equipped to provide ongoing feedback and employ effective strategies to boost employee engagement. One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement.

Gamification 79

Gamification Contact Center Coaching Quality management 79

Playvox

FEBRUARY 23, 2022

Employee engagement is one of the most challenging aspects to master in the contact center. That’s why many organizations are putting increased emphasis on improving their company culture in order to improve employee morale. One proven way to motivate your team is to drive engagement with gamification.

Gamification 73

Gamification Contact Center Employee engagement Morale 73

TeleDirect

APRIL 7, 2025

The Role of Training in Preparing Call Center Teams for Success The Role of Training in Preparing Call Center Teams for Success is an essential topic for any business that values high-quality customer service , operational efficiency, and employee satisfaction. Q5: How do you keep training engaging for call center staff?

Call Center 62

Call Center First call resolution Best practices Gamification 62

Noble Systems

FEBRUARY 4, 2019

One solution that has gained popularity in recent years for its ability to provide continuous feedback to employees, particularly those in contact centers, is gamification. Factor in skill competency when determining frequency of feedback through gamification. Improves employee morale. Sustains employee engagement.

Gamification 62

Gamification Feedback Morale Employee engagement 62

Monet Software

MARCH 19, 2020

It’s also great advice for call center leaders seeking to enhance employee engagement. But as contact centers grow, it can be difficult to bring new people into the fold and, over time, a once cohesive, highly engaged group can fall prey to the “blahs.”. employee engagement is exceedingly resistant to “hacks.”

Employee engagement 77

Employee engagement Contact Center Gamification Call Center 77

CCNG

APRIL 20, 2022

Truth In Compensation Research indicates that compensation models that tie individual performance to rewards and financial incentives positively impact job satisfaction, employee engagement, organizational commitment and trust in management. Contact centers should gather and mine employee feedback at every logical opportunity.

Customer Experience 195

Customer Experience CCNG Gamification Analytics 195

teleopti

APRIL 30, 2019

ring outlines 7 winning strategies to make your organization a great place to work. This is especially relevant as employees often spend more waking hours with their colleagues than they do with their own partners or families so keeping them happy and engaged should be a top priority. Make your company a great place to work.

Employee engagement 80

Employee engagement Management Self service Strategic Value 80

Calabrio

FEBRUARY 26, 2025

This revolving door of employees isnt just expensiveit disrupts team dynamics, increases hiring and training costs, and negatively impacts customer service quality. But theres a clear solution: investing in employee engagement. Happy employees lead to happier customers.

Coaching 64

Coaching Gamification Employee engagement Morale 64

Fonolo

JUNE 22, 2021

This guide also breaks down how strong agent engagement can significantly boost revenue and overall call center metrics – two good reasons for call center managers to take their employee engagement seriously. Employee Engagement Tip #1: Invest in communication. Gamification and performance-based incentives.

Call Center 151

Call Center call center software Employee engagement Gamification 151

Playvox

APRIL 11, 2023

By investing in effective coaching strategies and technology, contact centers can be cost-efficient and maximize employee engagement levels at the same time. Use Gamification Gamification can be a powerful tool for keeping contact center agents engaged.

Employee engagement 63

Employee engagement Contact Center Gamification Coaching 63

Babelforce

FEBRUARY 24, 2022

While this may not be a realistic aim – there will always be people who struggle to engage fully – there are strategies you can implement to improve employee engagement. 9 call center employee engagement ideas. #1 1 Keep employees in the loop. Do you hold regular meetings with employees?

Employee engagement 52

Employee engagement Gamification Call Center Contact Center 52

Noble Systems

JULY 30, 2019

Disengaged employees aren’t as productive, leading to issues with metrics like right party contacts, first time payments, and call scores. That’s why one BPO turned to Noble Gamification — to bring a new sense of motivation to debt collectors and improve business results. 3 Benefits of Debt Collection Gamification.

Gamification 53

Gamification Automotive Coaching Morale 53

Playvox

SEPTEMBER 30, 2021

At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.

Gamification 52

Gamification Call Center Contact Center Coaching 52

Noble Systems

FEBRUARY 4, 2019

One solution that has gained popularity in recent years for its ability to provide continuous feedback to employees, particularly those in contact centers, is gamification. Factor in skill competency when determining frequency of feedback through gamification. Improves employee morale. Sustains employee engagement.

Gamification 47

Gamification Feedback Morale Employee engagement 47

CSM Magazine

AUGUST 8, 2023

Bob Dylan once sang, ‘The Times They Are a-Changin’ and when it comes to prioritising employee engagement, this is certainly true. One of the positives to come out of the pandemic is that it made every customer service department think more about the wellbeing of employees than ever before. Then apply a little common sense.

Employee engagement 52

Employee engagement Agent burnout Gamification Analytics 52

Noble Systems

OCTOBER 11, 2018

Retaining good employees is good business. Although there are many conditions that affect a company’s ability to effectively deal with the challenge of employee retention, it all really boils down to keeping employees engaged and tapping into their emotional intelligence. What is Gamification? How do you do that?

Gamification 74

Gamification Employee engagement Call Center Morale 74

COPC

MARCH 11, 2024

and Centrical have teamed up to present the Improving Contact Center Retention Series, offering strategies to increase call center retention and lower attrition-related expenses. Are we successfully engaging new hires and keeping them excited about joining our team? To address this issue, COPC Inc. How can I make sure this is true?

Call Center 97

Call Center Gamification Coaching Employee engagement 97

Lumoa

FEBRUARY 9, 2023

In the context of customer experience, customer engagement is an essential element in creating strong customer relationships and customer loyalty. By understanding customer needs, preferences, and behaviors, businesses can work to create and maintain customer engagement strategies that meet customer expectations.

Customer Experience 167

Customer Experience B2C Journey mapping B2B 167

Playvox

MARCH 21, 2024

Let’s take a deeper look at the factors that influence employee engagement and morale. One fun way to provide recognition is via a gamification solution. All of this leads to better agent morale. Let’s take a look at six ways a manager or supervisor can positively impact agent morale.

Morale 90

Morale Contact Center Quality management Coaching 90

Playvox

FEBRUARY 13, 2024

In an economy that’s pitched more than a few curveballs over the last five years, retaining and growing a loyal customer base is consistently a winning business strategy. It should be among your key strategies and always part of your playbook. Before you can cultivate top talent, though, you have to identify your top performers.

Contact Center 88

Contact Center Gamification Coaching Feedback 88

Liveops

MARCH 11, 2021

Recently Greg Hanover, CEO of Liveops, joined Tricia Yankovich, SVP of People & Human Resources at Five9, to discuss CX strategies enterprises can leverage this year to maintain success. . Engaging with your team on a regular and frequent basis allows you to get a pulse check on their productivity and overall sentiment.

Gamification 118

Gamification Enterprise Contact Center Contact center software 118

ProProfs Blog

SEPTEMBER 20, 2019

But how to create a customer retention strategy that has the power to keep your existing customers engaged and delighted? The brand drives customer retention using two elements – referral programs and gamification. Reduces Employee Attrition Rate. The Technology Angle. It is Glassdoor.

Customer Service 102

Customer Service Airlines Gamification Customer retention 102

Taylor Reach Group

AUGUST 29, 2017

Employee Engagement. Gamification is a great way to help front-line associates own their performance and involves people at every level of the organization. Gamification methodology is rooted in the principles of behavioral science: motivation, reinforcement, reward and behavior modification. By: Peg Ayers, MBA, CCXP.

Gamification 99

Gamification Contact Center Coaching Employee engagement 99

Jon Arnold

MARCH 28, 2019

I see parallels here to Vonage’s own-the-stack strategy, and when done well, it’s a great way to differentiate in a space that’s getting very crowded. WFM is self-explanatory, IQ is their analytics suite, and Game is gamification. I’ve only seen this in demo form, but there’s a fair bit of AI, and I really like the gamification piece.

Gamification 75

Gamification Contact Center Scripts Interactive Voice Response 75

OctopusTech

MARCH 1, 2023

This post will break down the different components that make up a call center as well as how your team can develop an inbound call strategy. This post will break down the different components that make up a call center as well as how your team can develop an inbound call strategy. Best Practices For Effective Inbound Calls Strategy 1.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62

Noble Systems

SEPTEMBER 29, 2020

Workforce Optimization is a business strategy that joins business performance and workforce management. The strategy is supported by integrated technologies, cross-functional processes and shared objectives, with an emphasis on automated processes, data visibility, and staffing. Gamification. WFO TERMS TO KNOW. Call Recording.

Management 86

Management Gamification Quality management Schedule adherence 86

TechSee

MARCH 7, 2019

With this in mind, Gartner’s “ How CEC Agents Could Benefit From Having a Digital Buddy ,” recommends that contact centers invest in technology strategies that not only drive operational performance, but that boost agent engagement and satisfaction. Today’s limited Virtual Employee Assistants. Gamification.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

Fonolo

DECEMBER 13, 2022

Our rich insights help inform your strategy and monitor progress, showing metrics like average handle time (AHT), and much more. . Offering agent engagement surveys and incentives for completing them. . Step #4: Invest in Employee Engagement . 4 Practical Ways to Drive Agent Engagement.

Call Center 135

Call Center Average Handle Time Interactive Voice Response Abandon rate 135

Verint

AUGUST 17, 2017

The responses were remarkably similar—18 of the 20 customer service professionals I interviewed voiced their concern over what can be broadly categorized as employee engagement. The results conclusively point to a concentration on employee engagement as an important issue for 2017 and beyond.

Employee engagement 30

Employee engagement Contact Center contact center workforce Gamification 30

Playvox

MARCH 27, 2023

Whether you’re looking to implement new technologies, fine-tune your staffing strategy, or empower your agents to provide exceptional customer service, you’re in the right spot. Revolutionize Your Customer Support Center Productivity: 10 Proven Strategies 1. And it doesn’t always have to cost money.

Contact Center 84

Contact Center Gamification Coaching Quality management 84

Playvox

FEBRUARY 20, 2024

Employ Gamification Gamification is often employed for managing remote contact center agents because it provides workers with tangible rewards as an incentive. By applying scores and prizes to your employees’ everyday tasks, you can make work feel more enjoyable and increase employee engagement.

Management 88

Management Gamification Calibration Quality management 88

Noble Systems

DECEMBER 6, 2018

Employers also want to engage new employees in the corporate culture and keep the onboarding process from becoming tedious to ensure they stay with the company. Beating the odds with Gamification. They recently deployed Noble Systems gamification and saw a dramatic improvement in new hires’ understanding their goals.

Gamification 61

Gamification Contact Center Education Call Center 61

Noble Systems

SEPTEMBER 8, 2020

Many companies are turning to gamification to effectively build knowledge, develop new skills, and motivate employees to align with changing customer needs. Your employees are used to in-person contact with managers and other team members. We are all learning as we go. Training and coaching have never been more vital to success.

contact center workforce 76

contact center workforce Best practices Contact Center Employee engagement 76

COPC

APRIL 1, 2024

Over the past two decades, numerous strategies and tools have developed. Personalized Agent Training The adoption of digital gamification is a major component of this change. According to The Tech Report’s Gamification Statistics and Facts , 70% of the 2000 leading companies actively use gamification.

Customer Experience 88

Customer Experience Gamification Benchmark Chatbots 88

Verint

AUGUST 23, 2017

You can also try using gamification techniques to support ongoing knowledge and proficiency gains. Are your employees expressing the desire to be more mobile? You can offer options for working remotely with tools that provide anywhere, anytime access to mobile apps, employee portals for human resources information and other sources.

Gamification 42

Gamification Employee engagement Contact Center Best practices 42

CSM Magazine

AUGUST 27, 2024

From virtual reality simulations to gamification, the latest tech-driven approaches are transforming how businesses train their teams. Engaging Employees Through Gamification According to NIIT, gamification has emerged as a powerful tool in customer service training, offering a fun way for employees to develop essential skills.

Gamification 52

Gamification Customer Service Feedback Employee engagement 52

Outsource Consultants

JANUARY 9, 2025

At Outsource Consultants, we’ve seen firsthand how the right strategies can transform contact centers into efficient, customer-centric powerhouses. Several key strategies can significantly enhance agent effectiveness and morale. Cross-training opportunities expand agent skills and keep their work engaging.

Contact Center 67

Contact Center Gamification outsourcing Self service 67