Employee engagement Gamification Technical Support 
TeleDirect
APRIL 7, 2025
Encourage Peer Mentoring and Feedback Create a collaborative environment where experienced agents support new hires and share best practices. Customize Training by Role and Skill Level Tailor programs for inbound vs. outbound teams, technical support, and specialized departments.
TechSee
MARCH 7, 2019
With this in mind, Gartner’s “ How CEC Agents Could Benefit From Having a Digital Buddy ,” recommends that contact centers invest in technology strategies that not only drive operational performance, but that boost agent engagement and satisfaction. Today’s limited Virtual Employee Assistants. Gamification.
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Calabrio
OCTOBER 15, 2019
The ONE Awards celebrate customers finding innovative ways to meet growing customer and workforce demands, improve employee engagement and satisfaction, and ultimately enrich human interactions with their brand. The Engager – Blue Ridge. More than half of Idaho Central’s agents maintain a perfect attendance record.
Playvox
MARCH 12, 2024
When you’re working in a contact center, this is your reality — taking contact after contact, call after call, from people who either need support or are angry about their experience with your company’s product or solution. Many of Playvox’s customers leverage tools like gamification to motivate their teams.
JustCall
AUGUST 10, 2022
Setting up might require technical support. Cloudtalk offers an onboarding portal with onboarding specialists, who take you through everything within 5 minutes. Avoxi, on the other hand, does not offer in-person training. Cloudtalk offers features such as predictive dialer and smart dialer, which Avoxi does not. Aircall Overview.
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