TeleDirect

APRIL 7, 2025

Lower Employee Turnover Proper training builds agent confidence and job satisfaction, leading to improved retention. Increased Sales and Upselling Agents trained in sales techniques are more likely to identify opportunities and close deals. Q5: How do you keep training engaging for call center staff?

Call Center 62

Call Center First call resolution Best practices Gamification 62

TechSee

MARCH 7, 2019

With this in mind, Gartner’s “ How CEC Agents Could Benefit From Having a Digital Buddy ,” recommends that contact centers invest in technology strategies that not only drive operational performance, but that boost agent engagement and satisfaction. Today’s limited Virtual Employee Assistants. Gamification.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

Lumoa

FEBRUARY 9, 2023

upselling to the most loyal customers) Process changes (e.g. Employee Engagement: Employees are aligned with the goals of the organization. Customer Service Gamification Customer service gamification is a customer experience strategy used to enhance customer engagement and customer loyalty.

Customer Experience 167

Customer Experience B2C Journey mapping B2B 167

Aspect

JANUARY 21, 2019

Concise and regular feedback on the employee’s personal performance vs. goal : Graphically display individual agent’s adherence vs. goal and team adherence vs. goal (for supervisors). Automated real-time guidance : Provide a screen pop to agents during a call when predictive analytics have shown a high probability of a successful upsell.

contact center workforce 75

contact center workforce Morale Contact center software Contact Center 75

Playvox

APRIL 27, 2023

Related Article: How Contact Center Agent Burnout Decreases Productivity (And What You Can Do About It) Trend 3: Prioritization Of Employee Experience And Employee Engagement Your help desk is the relationship hub for your brand. The gamification software Kahoot!, Simply put, it’s where CX rises and falls.

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52

VHT

OCTOBER 18, 2018

They can also access customer history, account information and product lists to personalize service or offer upsells. Employee Engagement Technology. CX experts cannot ignore employees who interact directly with customers. A 2016 Employee Engagement Benchmark study found that companies with the highest rated CX had 1.5

Contact Center 48

Contact Center Gamification Employee engagement Chatbots 48

Balto

JANUARY 14, 2025

Revenue Growth Analytics directly impacts revenue and sales performance through targeted strategies: Upselling and Cross-Selling : Insights into purchase history help agents recommend relevant products or services. Gamification : Tools turn performance goals into rewards, boosting morale.

Call Center 52

Call Center Analytics Average Handle Time Big data 52