TechSee

JUNE 4, 2019

The survey further highlights that improving employee engagement and empowerment is the number one priority for contacts centers in 2019, while increasing the focus on coaching and development emerged as another top priority in the Workload/Performance category. Get in the game. Make the workplace fun again.

Call Center 117

Call Center Technology Gamification Coaching 117

Fonolo

JANUARY 31, 2023

Call center training is important because it’s part of your customer service plan – and part of a strong employee engagement plan. Statistics say that highly engaged employees are 87% less likely to quit their job than disengaged employees. Include workshops and group activities as much as possible!

Call Center 141

Call Center Contact Center Coaching Gamification 141

Playvox

MARCH 27, 2023

This could include a combination of classroom training, on-the-job training, learning courses , and workshops. As someone who has worked in support centers before, I know firsthand how important it is to have engaging and effective training programs. I can attest to the effectiveness of gamification in boosting agent productivity.

Contact Center 84

Contact Center Gamification Coaching Quality management 84

Playvox

MARCH 21, 2024

Let’s take a deeper look at the factors that influence employee engagement and morale. One fun way to provide recognition is via a gamification solution. All of this leads to better agent morale. With something like this in place, you can give out badges that relate to company goals in a public forum.

Morale 90

Morale Contact Center Quality management Coaching 90

ClearAction

NOVEMBER 21, 2015

Silos are exhausting for customers and employees alike, causing distrust, low morale, and churn. After restructuring – which is essential to prevent cynicism from lipstick on a pig — add gamification to stimulate transformation from old habits to a new way of life. What erodes trust? Incongruence with expectations.

Customer Experience 67

Customer Experience Morale Journey mapping Gamification 67

NobelBiz

APRIL 18, 2023

For instance, McKinsey.com found that using advanced real-time analytics: reduced average handle time by up to 40%, increased self-service containment rates by 5 to 20%, cut employee costs by up to $5 million, boost the conversion rate on service-to-sales calls by nearly 50%, all while improving customer satisfaction and employee engagement.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

NobelBiz

MAY 22, 2022

Effective workforce management leads to a better customer experience, cost savings, and, probably most importantly, higher employee engagement and attrition. Higher employee engagement: Using the right call center software can improve communication between employees and managers.

call center workforce 52

call center workforce Call Center Management Gamification 52