Employee engagement Gamification Workshop 
TeleDirect
APRIL 7, 2025
Key Metrics to Track: Agent performance before and after training CSAT and Net Promoter Scores (NPS) Call resolution rates Error and escalation rates Employee engagement and satisfaction Training cost vs. revenue impact Integrating Training into Call Center Culture Training shouldnt be a one-time event.
TechSee
JUNE 4, 2019
The survey further highlights that improving employee engagement and empowerment is the number one priority for contacts centers in 2019, while increasing the focus on coaching and development emerged as another top priority in the Workload/Performance category. Get in the game. Make the workplace fun again.
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Fonolo
JANUARY 31, 2023
Call center training is important because it’s part of your customer service plan – and part of a strong employee engagement plan. Statistics say that highly engaged employees are 87% less likely to quit their job than disengaged employees. Include workshops and group activities as much as possible!
Playvox
MARCH 27, 2023
This could include a combination of classroom training, on-the-job training, learning courses , and workshops. As someone who has worked in support centers before, I know firsthand how important it is to have engaging and effective training programs. I can attest to the effectiveness of gamification in boosting agent productivity.
Playvox
MARCH 21, 2024
Let’s take a deeper look at the factors that influence employee engagement and morale. One fun way to provide recognition is via a gamification solution. All of this leads to better agent morale. With something like this in place, you can give out badges that relate to company goals in a public forum.
ClearAction
NOVEMBER 21, 2015
Silos are exhausting for customers and employees alike, causing distrust, low morale, and churn. After restructuring – which is essential to prevent cynicism from lipstick on a pig — add gamification to stimulate transformation from old habits to a new way of life. What erodes trust? Incongruence with expectations.
NobelBiz
APRIL 18, 2023
For instance, McKinsey.com found that using advanced real-time analytics: reduced average handle time by up to 40%, increased self-service containment rates by 5 to 20%, cut employee costs by up to $5 million, boost the conversion rate on service-to-sales calls by nearly 50%, all while improving customer satisfaction and employee engagement.
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