Employee engagement, Inbound sales and SaaS

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

Employee engagement

Inbound sales

SaaS

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

OCTOBER 11, 2018

Ben M Roberts is the Head of Marketing for a SaaS startup called Talkative. His role at Talkative sees him work closely with call centers to improve their inbound call efficiencies and conversion rates. Employee engagement. Osiris Parikh is a certified inbound sales professional and SEO strategist.

Call Center

Call Center Metrics Contact Center Wait times

Creating Employee Experiences That Drive Customer Delight

CX Journey

MARCH 17, 2016

Discover the importance of employee engagement and happiness in driving customer delight. Happy employees lead to happy customers, and delighted employees lead to ecstatic customers. In other words, the higher the level of employee engagement, the better the ratings from customers.

Employee engagement

Employee engagement Inbound sales Surveys Feedback

Customer Contact Central

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Creating Employee Experiences That Drive Customer Delight

Stay Connected