CX Global Media

OCTOBER 22, 2018

For many, managing morale and employee engagement in a contact center is a complete mystery. Attend and learn how to get and keep employees engaged and wanting to work for you. Learn about the little things that have the biggest impact on employees and how to create an environment that motivates.

Employee engagement 45

Employee engagement Contact Center Morale Coaching 45

Fonolo

AUGUST 17, 2021

Ask agents for feedback, resolve issues, monitor performance, and take active steps to boost morale in the office. Employee engagement is necessary for improved productivity. From seminars and videos to group training and one-on-one coaching sessions, there is no excuse to slack on agent training.

Call Center 156

Call Center Abandon rate Average Handle Time First call resolution 156

Outsource Consultants

DECEMBER 15, 2022

The first step to providing employees with the skills they need to advance is to provide resources, such as training programs and opportunities for further education. Allowing agents to spend more time in training programs or relevant seminars can improve morale in the long run, even if it temporarily means less time on the phone.

Morale 67

Morale Call Center Contact Center Education 67

CSM Magazine

SEPTEMBER 13, 2024

In today’s ever changing business environment, the need for effective employee training and development programs has never been more critical. The Importance of Employee Training and Development Every organization thrives on the competencies and capabilities of its workforce.

Morale 52

Morale Metrics Feedback Coaching 52

Calltools

AUGUST 7, 2019

You can make your sales associates better listeners by including active listening in your training seminars. 5) Boost Employee Engagement With Achievement-Specific Rewards Positive feedback and rewards can encourage sales teams to keep doing their job well.

Sales 40

Sales Morale Employee engagement Metrics 40

ProProfs Blog

SEPTEMBER 17, 2021

When employees are satisfied with their work challenges, perks, benefits, etc., they seldom think about shifting their company, reducing the employee turnover rate. Improve Employee Engagement Level: Your happy employees are also highly engaged in their workplace. 31 Ways to Improve Employee Experience.

Best practices 78

Best practices Surveys Journey mapping Gamification 78

Netomi

JANUARY 5, 2022

In all of her keynotes and workshops, Kate’s insights will teach you how to lead morale, engage employees like never before, and wow the customer with personal comfort. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98