TeleDirect

APRIL 7, 2025

It improves service quality, boosts morale, reduces turnover, and ensures that agents can handle a wide range of customer interactions professionally. Encourage Peer Mentoring and Feedback Create a collaborative environment where experienced agents support new hires and share best practices.

Call Center 62

Call Center First call resolution Best practices Gamification 62

Playvox

MARCH 12, 2024

When you’re working in a contact center, this is your reality — taking contact after contact, call after call, from people who either need support or are angry about their experience with your company’s product or solution. Learning how to motivate agents in this kind of environment can seem difficult, if not impossible.

Morale 78

Morale Gamification Contact Center Quality management 78

TechSee

MARCH 7, 2019

With this high turnover presenting a significant challenge to contact centers in terms of cost, productivity and morale, it is not surprising that there’s an ongoing global trend towards fostering agent development and enhancing their day-to-day activities. Today’s limited Virtual Employee Assistants.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

Calltools

FEBRUARY 3, 2021

Employee Engagement. Engagement helps connect your employees to your brand. Motivating agents to promote your brand genuinely helps improve morale and sales knowledge. Many employees thrive when they receive recognition for their hard work. You also need employees who can find and fix problems.

Call Center 52

Call Center Sales Morale Technical Support 52

Netomi

JANUARY 5, 2022

In all of her keynotes and workshops, Kate’s insights will teach you how to lead morale, engage employees like never before, and wow the customer with personal comfort. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Interaction Metrics

APRIL 10, 2025

Technical Support Feedback Surveys Technical issues can be complicated. These surveys confirm whether your support team explained the fix well and resolved the core problem. When you act on their feedback, you can boost retention, engagement, and morale along the way.

Surveys 48

Surveys Feedback Metrics Healthcare 48