CX Journey

MARCH 31, 2015

Confused by some of the employee experience lingo you''re hearing? A couple weeks ago, I participated in a webinar with Kyle Antcliff of Intradiem. We talked about the employee experience, employee journey mapping, and solutions that drive or impact workforce efficiency. No one can make an employee engaged.

Journey mapping 64

Journey mapping Morale Employee engagement Airlines 64

Noble Systems

SEPTEMBER 8, 2020

Your employees are used to in-person contact with managers and other team members. Encouraging and even rewarding remote collaboration can go a long way to address feelings of isolation and keep all employees engaged. Webinar On-Demand: Strategies for Success in the Post-Pandemic Contact Center • Watch the Webinar.

contact center workforce 76

contact center workforce Best practices Contact Center Employee engagement 76

Uniphore

JULY 23, 2021

Disengaged agents are more likely to engage in counterproductive behaviors. Employee Disengagement Drags Down Customer Experience Disengagement doesn’t simply lower morale; it affects performance as well. The post 3 Ways Employee Disengagement Is Hurting Contact Centers appeared first on Jacada. Check it out!

Contact Center 98

Contact Center Call Center Morale Employee engagement 98

Noble Systems

APRIL 14, 2021

Happier employees translates to reduced turnover and lower hiring costs. You can spend more time developing your existing employees’ skills and less time trying to find new people to fill empty spots. Webinar-on-Demand: Work From Anywhere – The New Employee Experience.

virtual call center 98

virtual call center Call Center call center solutions call center software 98

SharpenCX

FEBRUARY 25, 2020

And, this hurts you, team morale, and your customers. Each disengaged employee can cost you $2,246 , according to ADP. Employee engagement is directly tied to revenue growth. In fact, the total economic impact of employee engagement in the U.S. easily runs into billions of dollars each year.

Call Center 76

Call Center Morale Metrics Abandon rate 76

Talkdesk

JUNE 28, 2016

This week’s topic is the employee experience. How does the work environment and team morale impact the way customers perceive companies? Here’s what we found: The Business Case for a Great Employee Experience. She demonstrates that there is a direct link between employee engagement and business outcomes.

Customer Experience 40

Customer Experience Morale Employee engagement Customer centricity 40

Beyond Morale

DECEMBER 31, 2011

This resource page on employee engagement training has many items to help you learn about winning the hearts and minds of employees everyday. In addition, you may register for a complimentary webinar on employee engagement and leadership development. I want to share this life-changing gift with you.

Employee engagement 54

Employee engagement Personalization Surveys Accountability 54

Enghouse Interactive

APRIL 30, 2021

The answer is to focus on emotional intelligence, as a recent Call Centre Helper webinar, sponsored by Enghouse Interactive outlined. Backing this up, a poll on the webinar found that over half (53%) of those attendees measured customer emotion in some way – with the majority (43%) doing so indirectly. Overcoming the barriers to EI.

Customer emotions 58

Customer emotions Analytics Employee engagement Chatbots 58

JustCall

MARCH 7, 2023

This involves identifying your goals for your hybrid workforce, such as enhanced productivity, improved employee engagement, lower costs etc. For this, it is critical to implement clear performance measures as well as performance management systems that allow you to follow employee progress and assess performance remotely.

Management 52

Management Best practices Employee engagement Morale 52

Solvvy

NOVEMBER 18, 2019

The outcome is increased employee engagement, team morale, and retention rates. To make matters worse, both agents and customers don’t have nearly as much time (or patience) as they usually do, which can be a recipe for a sour customer experience. . How to Make Your CX a Jolly Good Time For All.

Customer Support 9

Customer Support Self service Morale Employee engagement 9

ProProfs Blog

SEPTEMBER 17, 2021

When employees are satisfied with their work challenges, perks, benefits, etc., they seldom think about shifting their company, reducing the employee turnover rate. Improve Employee Engagement Level: Your happy employees are also highly engaged in their workplace. 31 Ways to Improve Employee Experience.

Best practices 78

Best practices Surveys Journey mapping Gamification 78

SharpenCX

SEPTEMBER 17, 2019

This team of champions is vital to your morale and success. Learn how one uniting purpose improves employee engagement. Watch this on-demand webinar to see the framework HotSchedules used to move to a cloud contact center. Instead, you’ll see uneasiness (and maybe even a few agents jump ship) from your team.

Contact Center 59

Contact Center Cloud contact Contact center software Morale 59

Monet Software

OCTOBER 28, 2020

A long-term, customized employee engagement strategy should be the ultimate goal for any call center. But maybe you just need to boost motivation, morale and workforce engagement as this crazy year (finally!) When it comes to employee engagement strategies, these tips are only the beginning. 2 Get healthy.

Employee engagement 90

Employee engagement Call Center Morale call center workforce 90

Interaction Metrics

APRIL 10, 2025

When you act on their feedback, you can boost retention, engagement, and morale along the way. Employee Engagement Surveys Are team members just going through the motions, or do they genuinely care about delivering great service? These surveys evaluate clarity, timeliness, and effectiveness of internal messaging.

Surveys 48

Surveys Feedback Metrics Healthcare 48