teleopti

APRIL 30, 2019

We have found to achieve this, people need to work in a positive environment where they can continue to grow, remain engaged and be productive. However, the reality is many companies are experiencing a crisis of employee engagement and are simply not aware of it. Learn how to power employee engagement with WFM.

Employee engagement 80

Employee engagement Management Self service Strategic Value 80

Callminer

JUNE 18, 2020

Read on to learn a few powerful questions worth asking during such interviews to leverage your lost employees’ critical insights. To learn more about employee churn and analytical methods of addressing it, download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition.

Call Center 182

Call Center Morale Feedback Analytics 182

Transparent BPO

NOVEMBER 12, 2019

When turnover runs rampant in the contact center, institutional knowledge is lost, productivity drops, the quality of service decreases, and employee engagement and morale go down. Download the infographic or white paper here. But agent attrition has always been a burden on a company’s bottom line.

Contact Center 73

Contact Center Abandon rate outsourcing Morale 73

Monet Software

DECEMBER 4, 2019

Aggressive efforts to eradicate shrinkage in call centers can negatively affect team cohesion, agent training, morale and retention. Suddenly chiding agents about breaks or targeting aggressive reductions in post-call time devoted to paperwork can weigh on employee engagement, retention and performance. .

Schedule adherence 15

Schedule adherence Management Contact Center Call Center 15

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When turnover runs rampant in the contact center, institutional knowledge is lost, productivity drops, the quality of service decreases, and employee engagement and morale go down. This white paper takes an in-depth look at the problem and explains how outsourcing can be used to fix it.

Contact Center

Monet Software

FEBRUARY 13, 2020

The best systems allow for managers to establish schedules and then empower employees to sign up for shifts that work for them. Opting in,” even for something as simple a Friday on the job, can lead to higher morale.

Schedule adherence 77

Schedule adherence Contact Center Employee engagement Morale 77