ProProfs Blog

NOVEMBER 20, 2020

But, how to measure employee engagement to ensure maximum productivity? The answer lies in the formulation of an employee engagement survey that captures the pulse of your employees around the parameters: peer interaction, work culture, job challenge, career prospects, etc. What Is Employee Engagement?

Employee engagement 158

Employee engagement Surveys Brand ambassadors Morale 158

CSM Magazine

MARCH 6, 2025

Power firm UK Power Networks has won the top prize for employee engagement strategy at the UK Institute of Customer Service’s prestigious annual awards. Judges liked the firm’s approach to staff retention and skills building, which achieves customer satisfaction as well as employee engagement.

Employee engagement 52

Employee engagement B2B Enterprise Customer Service 52

ProProfs Blog

AUGUST 6, 2021

Modern employees today are looking beyond just a 9-to-5 job. Following this trend, employee engagement has quickly become a popular metric to gauge work satisfaction, employee productivity, and, eventually, business growth. . We will explore the 20 best employee engagement software in 2021 and compare their features.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

Bill Quiseng

DECEMBER 6, 2023

So, I encourage you to remind yourself and your colleagues every day about each one of these fifteen QUI QUOTES about leadership and employee engagement. ASSETS Your employees are not your most important assets. It is about how your employees FEEL about you and your company. Don’t just be good. Be GREAT out there!

Employee engagement 158

Employee engagement Management Personalization Customer Service 158

ShepHyken

APRIL 22, 2022

This week, we feature an article by Luke Jamieson, Regional Director at Centrical , the next-gen employee engagement and performance platform. He writes about the importance of engagement and employee experience to an organization’s productivity to business success. A virtuous cycle of employee engagement.

Employee engagement 319

Employee engagement Healthcare Contact Center Customer Experience 319

CCNG

NOVEMBER 27, 2024

I’ve seen remote management work extremely well with previous clients who are operating 100% remotely and maintaining thriving cultures with strong employee engagement. Would leaders’ time and efforts be better spent on addressing how to improve their culture , regardless of where they work?

CCNG 195

CCNG Employee engagement Call Center Management 195

Beyond Philosophy

DECEMBER 5, 2017

Company goals now include building a corps of employees who perform at proactive, customer-centric levels beyond engagement and satisfaction. We’ve seen employee surveys where there are no customer-related value elements. their stated desirability, and c) their prioritized value to the organization.

Employee engagement 170

Employee engagement Consulting Consulting Enterprise 170

Beyond Philosophy

AUGUST 6, 2015

A definite link exists between Employee Engagement and Customer Experience. In spite of this, many organizations choose to keep their Employee Engagement programs and their Customer Engagement programs separate. Personal challenges affect how employees feel at work. The employees do.

Employee engagement 414

Employee engagement Call Center Banking Management 414

Russel Lolacher

MARCH 22, 2021

And making that extra(ordinary) effort with your colleagues, your coworkers, your employees will only help foster a culture of community and connection (that’s a lot of C-words). Importance of Engagement. Why should you leap tall buildings in a single bound (metaphorically) when it comes to employee engagement?

Employee engagement 124

Employee engagement Government Personalization Technology 124

Beyond Philosophy

NOVEMBER 28, 2016

What wasn’t so completely understood at the time is that that this level of employee commitment and personal investment also positively impacted the employee experience. between January and February, 2015 (to 32.9%) and that this new level was the highest engagement rate reported in the past three years.

Employee engagement 364

Employee engagement Consulting Consulting Enterprise 364

Satrix Solutions

APRIL 6, 2020

Here are a few examples around my personal interests. Technology is a part of our daily lives, but while we are working much of our personal technology is sitting idle. When a person volunteers, their attitude of service tends to begin to permeate every aspect of their life. Donate Your Technology.

Employee engagement 137

Employee engagement Customer Experience Advertising Banking 137

Beyond Philosophy

MARCH 10, 2015

Apologize in person. By being honest about how you feel about the mistake, you create a personal relationship that contributes to the Customer’s feelings of being important and “cared for.” Most people can forgive a person for making a mistake. She gives us all a great list that includes: Act quickly. Explain what happened.

Customer retention 355

Customer retention Employee engagement Consulting Consulting 355

Beyond Philosophy

DECEMBER 22, 2014

The researchers call this phenomenon magical thinking because our perception is that the object absorbed parts of the celebrity’s personality. Cooties and Ebay.

Customer Experience 403

Customer Experience Customer emotions Employee engagement Customer centricity 403

Beyond Philosophy

FEBRUARY 5, 2015

In most instances, the customers see no brand ‘personality’ or brand-to-brand differentiation, and their experience of the brand is one-dimensional, easily capable of replacement. Moreover, the customer has no personal investment in choosing, and staying with, one brand or supplier over another. Advanced Customer Experience Management.

Customer Experience 391

Customer Experience Customer centricity B2C Airlines 391

Beyond Philosophy

MARCH 5, 2015

Southwest Airlines is a great Customer-centric airline with excellent employee engagement. Personally I hate it when you hear, “This flight is delayed because the inbound aircraft was late.” Southwest Attacks Its Late Problem Head-on with Its Customers. I know that! WHY was it late is always my thought….

Airlines 330

Airlines Transportation Customer centricity Employee engagement 330

Beyond Philosophy

NOVEMBER 11, 2014

“ Duhigg goes on to say that understanding consumers’ shopping habits and personal habits for marketing is a priority despite the fact that most of us are hardly aware of those patterns ourselves. Charles Duhigg is a staff writer for The Times and author of “ The Power of Habit: Why We Do What We Do in Life and Business. ”

Marketing 418

Marketing Customer emotions Employee engagement Customer centricity 418

ShepHyken

AUGUST 29, 2018

When you treat employees like rock stars, they will treat your customers like rock stars. That is what employee engagement is all about. Great leaders have preached that when you treat your employees well, they treat their customers – and fellow employees well. This is a great way to show your appreciation.

Employee engagement 240

Employee engagement Morale Personalization Customer Experience 240

Beyond Philosophy

MAY 25, 2016

Nearly 40,000 employees from two unions contracting with Verizon have been on strike for a little over a month. Now, Verizon is learning firsthand the cost of not having a strong culture of employee engagement—in actual dollars and sense. Employee Engagement and Customer Experience Are Linked.

Wireless 283

Wireless outsourcing Employee engagement Call Center 283

SharpenCX

JULY 21, 2021

They’re known for personalized service that encourages customers to stay loyal. Marriott curates a seamless, personalized experience. Customers expect every industry to deliver the same personalized, instant, data driven experience. Marriott needs to use data to deliver such a personal and seamless experience.

Personalization 137

Personalization Customer Experience Surveys Employee engagement 137

ShepHyken

DECEMBER 9, 2024

With customers expecting consistent personalization across channels, proactive engagement and the flexibility to control their own narrative, brands must respond by leveraging AI-driven insights and omnichannel capabilities that offer deeper connections. My trends will be published in my weekly Forbes column next Sunday.)

Customer Service 179

Customer Service B2B Sales Self service 179

ShepHyken

OCTOBER 1, 2019

They discuss trends in digital customer service, including hyper-personalization and fast, frictionless self-service. These focal points include hyper-personalization and fast, frictionless service. This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more: What is hyper-personalization?

Self service 51

Self service Contact Center contact center solutions Analytics 51

Beyond Philosophy

MARCH 21, 2016

Employee engagement is critical to your organization’s hiring efforts. As the Fortune article points out, the Generation Z, fun-workplace-seeking employees will comprise at least 20% of the workforce by 2019, just three short years from now. Employee Ambassadors Help Create a Positive Social Media Presence.

Employee engagement 282

Employee engagement Airlines Consulting Consulting 282

ShepHyken

FEBRUARY 18, 2020

Customers want and expect a personalized experience. Microdata is specific to an individual person and can help you deliver the personalized experience that customers want. Learn how to “fish the big data lake” so you can pull out useful pieces of information about your organization, its processes, and the customer experience.

Big data 301

Big data SaaS Employee engagement Customer Experience 301

Beyond Philosophy

OCTOBER 28, 2014

Natural companies, in this case specifically, stand alone in that a person answers your call and works with you until your issue is resolved. The idea is that personal exchanges and connections are encouraged, whether it’s through the phone, an SMS exchange, Email or Chat. They might even encourage the use of Skype! Area 4: Mobile.

Customer Experience 300

Customer Experience Customer centricity Scripts Customer emotions 300

Callminer

MAY 27, 2020

Maximizing the value your employees derive from their roles within your organization on a daily basis – satisfaction, engagement , accomplishment, community and more – has the potential to build loyalty among your workforce in ways higher wages never could AND benefit your business’s bottom line. Keep employee data analysis consistent.

Employee engagement 254

Employee engagement Surveys Feedback Personalization 254

ShepHyken

SEPTEMBER 10, 2021

This week we feature an article by Tanya Ahmed, a Digital Marketer of Vantage Circle , a cloud-based employee engagement platform. Speak to your customers in a conversational and personal tone. Expectation: Customers expect personalization and want companies to understand their unique needs.

Customer Experience 256

Customer Experience Advertising Employee engagement Sales 256

Beyond Philosophy

FEBRUARY 27, 2017

Engaged employees aren’t just satisfied with their working conditions and pay, they want to go above and beyond, to innovate and advance the company’s goals. Through our employee engagement services , we help organizations create a culture that leads employees to become company ambassadors.

Chief Customer Officer 333

Chief Customer Officer Airlines Morale Employee engagement 333

Beyond Philosophy

JUNE 18, 2015

They become a bond in our personal relationships, a key to happiness for most people. Find your team’s strengths and use those to create the experience—and also employee engagement (a key element to a great Customer Experience). This same shared experience is not achieved through owning a similar gadget, however.

B2C 399

B2C B2B Employee engagement Customer Experience 399

ShepHyken

AUGUST 19, 2022

She shares how organizations can improve employee engagement and customer satisfaction. Involving your agents in script writing, whether they are in person or remote, improves their confidence and buy-in. Do they interact with the customers in a personable and effective manner?

Scripts 207

Scripts Customer Experience Employee engagement Best practices 207

ShepHyken

AUGUST 7, 2018

Putting Your Customer First By Putting Your Employees First. Shep Hyken sits down with James Dodkins to discuss James’s new book, 136 Ideas For Rockstar Employee Engagement , having an employee mission, and the real definition of customer experience. ? ?. What’s the importance of an employee mission?

Employee engagement 192

Employee engagement Airlines Customer Experience Customer Service 192

Beyond Philosophy

JULY 24, 2017

Among its perks, the program ensures that you only have to deal with one person throughout your transaction. If you can afford its Black Label program, sales people come to you, and you deal with one person from beginning to end. Improve your employee engagement and your subsequent customer experience.

Employee engagement 278

Employee engagement Finance Sales Consulting 278

Beyond Philosophy

MAY 31, 2016

Such an individual—let’s call this person a chief customer officer—is missing from the organization chart of many companies. Employee Engagement: Putting the Cart Before the Horse? Core Elements of Employee Engagement. Customer Centric Employee Engagement. That way, everybody wins.”.

Customer advocacy 279

Customer advocacy Chief Customer Officer Employee engagement Consulting 279

Beyond Philosophy

JUNE 13, 2019

What we know from early research on employee engagement is that if you have happy employees, chances are you’re going to have satisfied customers. My new ebook, Happy Employees Make Happy Customers , explores this concept in great detail. The answer is easy to say and harder to do.

Customer Experience 413

Customer Experience Consulting Consulting Employee engagement 413

Taylor Reach Group

MAY 14, 2020

According to the Gallup Organization, you could do all this and more by making your way to the top quartile of employee engagement. Gallup defines engaged employees as those who are involved in, enthusiastic about and committed to their work and workplace. Connecting with employees is always step one.

Employee engagement 171

Employee engagement Consulting Consulting Coaching 171

ShepHyken

APRIL 23, 2018

Forbes) It’s no surprise that greater employee engagement leads to better customer experience (CX). She is a branding expert, and now she shares some insights on creating superior customer experience, which starts with the self-motivation of great employees. And, it helps create a tailored/personalized experience.

Customer Service 198

Customer Service Employee engagement Personalization CRM 198

Beyond Philosophy

OCTOBER 3, 2014

“If you don’t get all the right things right; the front door reception, the online experience, the process and procedures, the music, the lighting, the smell or whatever…if you don’t get these things right, then what chance has the person who is serving the coffee got to deliver a great experience?” Individual development.

Coaching 385

Coaching Consulting Consulting Customer Experience 385