Remove Employee engagement Remove Quality management Remove Technical Support
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The Power of Recognition: How to Motivate Agents Authentically

Playvox

When you’re working in a contact center, this is your reality — taking contact after contact, call after call, from people who either need support or are angry about their experience with your company’s product or solution. Promoting open communication, collaboration, and a supportive atmosphere also helps motivate agents.

Morale 78
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9 Best Call Center Software Solutions for 2025

Balto

RingCentral Unified communications & omnichannel support $20 $35/user/month 4.5 Calabrio Workforce optimization & quality management Custom pricing 4.3 OttoQA Automated quality assurance Custom pricing 4.4 Convoso Outbound call centers & lead management Custom pricing 4.6 out of 5 on G2.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork.