Employee engagement, Schedule adherence and White Paper

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Employee engagement

Schedule adherence

White Paper

Reduce Excessive Shrinkage with Workforce Management Software

Monet Software

DECEMBER 4, 2019

On the other hand, schedule adherence by employees is extremely important and must be consistently underscored. Contact centers strive to minimize agent behaviors that drive up shrinkage without offering any benefits to the call center, employees or clients. Aiming for significant reductions here is rarely successful.

Schedule adherence

Schedule adherence Management Contact Center Call Center

Can a Flexible Workplace Still Get Things Done?

Monet Software

FEBRUARY 13, 2020

Or an employee has an opportunity to take a master photography class they’ve always dreamed of, but only if they can switch Saturday with someone. On the other hand, the metrics-focused manager is trying to do right by the business by maximizing schedule adherence.

Schedule adherence

Schedule adherence Contact Center Employee engagement Morale

Customer Contact Central

Reduce Excessive Shrinkage with Workforce Management Software

Can a Flexible Workplace Still Get Things Done?

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