SharpenCX

JUNE 28, 2023

Gartner recommends KPIs across five categories of employee engagement; quality operations; customer satisfaction; loyalty, churn, and retention; and advocacy brand reputation. Provide additional learning opportunities like seminars, online courses, training, and mentorship so they can improve.

Call Center 67

Call Center Metrics call center software Contact Center 67

Anexa BPO

NOVEMBER 6, 2022

The theme of this year’s EXPO RC was “Innovation and Digital Transformation,” and the event featured a wide range of workshops, seminars, and panel discussions on topics such as artificial intelligence, chatbots, and customer experience management.

Journey mapping 52

Journey mapping Business Process Outsourcing Entertainment outsourcing 52

CSM Magazine

DECEMBER 21, 2022

Employee onboarding is becoming a critical part of every organization. A structured onboarding program leads to higher productivity levels, enhances employee engagement, and, most importantly, helps retain top talent. Effective onboarding allows your employee to start this new career phase with positivity and enthusiasm.

Employee engagement 52

Employee engagement Management 52

Outsource Consultants

DECEMBER 15, 2022

The first step to providing employees with the skills they need to advance is to provide resources, such as training programs and opportunities for further education. Allowing agents to spend more time in training programs or relevant seminars can improve morale in the long run, even if it temporarily means less time on the phone.

Morale 67

Morale Call Center Contact Center Education 67

ChurnZero

MAY 20, 2022

The webinar’s Q&A session uncovered a ton of tips and insights, including how to increase domain expertise, gauge employee engagement, and strengthen leadership skills beyond certifications. There are tons of seminars or webinars you can attend that are very 101. You don’t have to be too sophisticated about it.

Banking 98

Banking Finance Coaching Employee engagement 98

Taylor Reach Group

AUGUST 29, 2017

Highly focused event that brings together buyers and suppliers, the summit consists of one-to-one business meetings, interactive seminars and valuable networking opportunities. Engage 360 – 2017 – September 25-28. Employee Engagement + Customer Engagement = Next Generation Loyalty.

Contact Center 48

Contact Center Call Center Customer Experience Journey mapping 48

ijgolding

DECEMBER 14, 2016

At the 2016 Specsavers Partner’s Seminar in Birmingham last week, John Perkins, Joint Group CEO of Specsavers said the following quite inspiring statement: ‘Each day, your customers write to me to explain how their local Specsavers – your team – has changed their lives – sometimes even saved their lives.

Customer Experience 84

Customer Experience Advertising Airlines Customer Care 84

Customer Guru

AUGUST 21, 2018

With an expertise in customer service and experience trends, customer retention, employee engagement, and the like, DiJulius has worked with several brands such as The Ritz-Carlton, Starbucks, Nordstrom, and many more. He brings a wealth of knowledge and hands-on experiences to his keynotes and seminars.

Customer Experience 115

Customer Experience Journey mapping Consulting Consulting 115

Fonolo

JANUARY 31, 2023

Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. Call center training is important because it’s part of your customer service plan – and part of a strong employee engagement plan.

Call Center 141

Call Center Contact Center Coaching Gamification 141

Calltools

AUGUST 7, 2019

You can make your sales associates better listeners by including active listening in your training seminars. 5) Boost Employee Engagement With Achievement-Specific Rewards Positive feedback and rewards can encourage sales teams to keep doing their job well.

Sales 40

Sales Morale Employee engagement Metrics 40

ProProfs Blog

SEPTEMBER 17, 2021

When employees are satisfied with their work challenges, perks, benefits, etc., they seldom think about shifting their company, reducing the employee turnover rate. Improve Employee Engagement Level: Your happy employees are also highly engaged in their workplace. 31 Ways to Improve Employee Experience.

Best practices 78

Best practices Surveys Journey mapping Gamification 78

SharpenCX

JUNE 29, 2021

Training is vital for productive growth , employee engagement, and a successful customer experience. Host quick, 30-minute “webinars” or record virtual seminars to educate agents on new updates to their technology or your company’s offerings. As a manager, you know the training game in your call center.

Customer Service 67

Customer Service Coaching Call Center call center software 67

JustCall

DECEMBER 1, 2022

It is essential to offer professional growth opportunities to employees to empower them to stay loyal and engaged and pursue greater success within your company rather than looking elsewhere. Offer free workshops and seminars to improve work habits and improve skills. Multi-channel engagement options Various integrations.

Call Center 52

Call Center Management Agent burnout Scripts 52

SmartKarrot

JULY 2, 2021

Attend online and in-person events and seminars to quickly build an understanding of the sector and the users’ needs. Think strategically about how best to launch schemes for clients and drive engagement and demand from their employees. Conduct group refresher workshops and webinars. And then execute on these plans.

Call Logging 10

Call Logging Upselling Accountability Employee engagement 10

Netomi

JANUARY 5, 2022

She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork. Myra Golden is the founder of Myra Golden Seminars, LLC. She creates fun and engaging classes to teach her clients to give their customers the best possible experience. Customer Service Leaders: Myra Golden.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Momentum Telecom

DECEMBER 21, 2020

Employee engagement will also feature prominently in business continuity planning going forward. Online learning , however, will continue to play an important role into 2021, and beyond. At least one new startup has already emerged with the intention to improve the user experience for students.

Entertainment 98

Entertainment Education Technology Employee engagement 98

CSM Magazine

JULY 21, 2016

Learn what causes employees to stay or leave and how you can tip the balance to keeping your employees engaged and energized! A recent survey of human resource managers shows that employee turnover remains one of the most critical workplace issues. “Show me the money” is not the singular solution.

Banking 40

Banking Employee engagement Surveys Education 40