DMG Consulting

JULY 11, 2017

This white paper presents the concept and benefits of real-time adaptive scheduling, which will enhance customer satisfaction and improve employee engagement while enabling managers to meet their service-level objectives and reduce operating expenses.

Contact Center 48

Contact Center Employee engagement Consulting Consulting 48

DMG Consulting

JULY 11, 2017

This white paper presents the concept and benefits of real-time adaptive scheduling, which will enhance customer satisfaction and improve employee engagement while enabling managers to meet their service-level objectives and reduce operating expenses.

Contact Center 48

Contact Center Employee engagement Consulting Consulting 48

Monet Software

DECEMBER 4, 2019

Excessive shrinkage, however, is a barrier to meeting service levels and achieving profitability. Suddenly chiding agents about breaks or targeting aggressive reductions in post-call time devoted to paperwork can weigh on employee engagement, retention and performance. .

Schedule adherence 15

Schedule adherence Management Contact Center Call Center 15

COPC

MARCH 11, 2022

Managing/leveraging outsourced service providers. Attracting & retaining top talent to meet service levels. White Paper: Five Steps to Effective Recruiting, Hiring & Training. Key drivers affecting labor markets. Best practices & approaches to reinvent labor policies.

Contact Center 85

Contact Center Customer Support outsourcing Marketing 85

Monet Software

FEBRUARY 13, 2020

With a WFM solution, responsive scheduling and service-level achievement can combine with ease. Inhabiting one persona, managers strive to make employees happy, adapting to their needs and requests. One moment you’re obsessing about workforce engagement, an hour later about service levels.

Schedule adherence 77

Schedule adherence Contact Center Employee engagement Morale 77