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Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
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Don’t make the employees nervous. To get your employeesengaged, you need to explain why you are carrying out monitoring. Take the agent into an individual coaching session to discuss the interaction whether it be a chat, call, or socialmediacontact. Hire third party to monitor.
Medallia integrates with a wide range of data sources such as CRM systems, socialmedia, contact centers and many more. Qualtrics offers extensive integration features allowing data to be gathered from various systems and platforms such as CRM systems, web and feedback tools, employeeengagement systems and more.
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