Callminer
JULY 15, 2019
Employee Engagement Trends of 2019 featuring nGuvu. Employee engagement is a persistent problem at contact centers, as evidenced by high employee attrition rates, flat or declining sales, increased customer service complaints, and increased compliance violations. Register for 9am BST Session . Can you Hear Me Now?
Up Your Service
JUNE 16, 2015
Telecommunications companies used to be cash cows: massive, often government-linked monopolies that provided essential connectivity services and reliably churned out cash. What is your view of service in the telecommunications industry? What’s happening in the industry? But this world is rapidly changing, if not already gone.
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Natalie Petouhof
JULY 14, 2015
The firm’s global work with leading companies in telecommunications, financial services, healthcare, retail, and government sectors is the basis for the articles in this recent issue. These pieces reflect on how clients are differentiating their companies through customer experience innovation. And are you ready to implement it?
Noble Systems
APRIL 14, 2021
It does not require a physical location, but only requires an internet connection and telecommunication service. Gamification tools help agents easily see their goals and their progress towards achieving them, while transforming daily routines into rewarding competitions that get your employees engaged and motivated.
Vcaretec
JUNE 6, 2022
When it comes to customer care across major industries, like Retail & E-Commerce, Wireless & Telecommunications, and Healthcare, there are plenty of smart minds out there. As a leader in outsourced customer service solutions, the customer care specialists at Vcare voted on fifty of the top thought leaders in our space.
Uniphore
JANUARY 24, 2022
Today’s leading enterprises rely on Uniphore’s agent assist software to drive employee engagement and performance. A 50% decrease in after call work effort for a major European telecommunications provider. Average handle time cut by 2 minutes for a healthcare service leader.
CSM Magazine
JUNE 27, 2023
Agents report top-decile user experience scores, citing how real their simulations feel, and how their AI Coach improves their confidence, removes their anxiety and prepares them to engage with live customers and prospects. Zenarate’s AI Coach is used worldwide every day in over a dozen countries, including the U.S.,
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