Liveops

MARCH 11, 2021

Watch the full webinar here. . Give your agents time to adapt. Now the hard part is managing the engagement and productivity of those team members. In a remote environment, people that tend to succeed are self-motivated, organized, and experts in time management.

Gamification 118

Gamification Enterprise Contact Center Contact center software 118

Beyond Philosophy

OCTOBER 24, 2014

Downie believes that you get the “right people, and you train them to do things at the right time and in the right way,” and then let them do it. Too many times, management creates hurdles to this and upsets the Experience along the way. We hope to see you at our webinar, “How to Become TripAdvisor’s No.1

Customer emotions 186

Customer emotions Employee engagement Customer centricity Customer retention 186

Liveops

MARCH 15, 2021

Watch the full webinar here. . Give your agents time to adapt. Now the hard part is managing the engagement and productivity of those team members. In a remote environment, people that tend to succeed are self-motivated, organized, and experts in time management.

Gamification 62

Gamification Enterprise Contact Center Contact center software 62

Playvox

FEBRUARY 27, 2024

Likewise for agents, if they don’t feel engaged, appreciated, or see a growth path, they too can take their talent to another organization. In a buyer’s market, what is the future of workforce engagement? How do you keep your best employees engaged, motivated, and empowered? What is Workforce Engagement?

Contact Center 73

Contact Center Coaching Real estate Brand ambassadors 73

Playvox

JUNE 7, 2023

Related Article: Boosting Employee Engagement: 6 Tips for Keeping Contact Center Agents Motivated What Can Workforce Management Do? Workforce management will have a positive impact on your contact center — when you get it right. For example, does the contact center agent need coaching on better time management skills ?

Management 52

Management Contact Center Abandon rate Metrics 52

Certified Languages International

DECEMBER 8, 2019

Check to see if they attend CMS webinars, stay apprised of CMS communications, cultivate contacts within CMS, and conduct their own internal CMS test calls. LSPs that handle a lot of test calls know that preparation is key. Responsive. Good communication and responsiveness go hand in hand.

Call Center 52

Call Center Scripts Education Call flow 52