TechSee

SEPTEMBER 2, 2020

Harvard Business Review reports that being forced to work from home reduces employee motivation by 17 points. How can they drive remote employee engagement? Call Center Engagement ideas. What can companies do to keep their staff at their best? Foster a culture of collaboration. billion from 2020 to 2024.

Employee engagement 109

Employee engagement Contact Center Gamification Call Center 109

PeopleMetrics

MAY 12, 2015

That number might seem shocking at first glance, but in terms of employee engagement strategy , it’s not so bad. Hsieh told Zappos employees they had until the end of April to choose to stay aboard or jump ship. When it was all said and done, 210 out of 1,503 employees decided to leave Zappos. (At A Call to Arms.

Employee engagement 106

Employee engagement Customer centricity Engineering Customer Experience 106

Beyond Philosophy

JUNE 15, 2017

A much-maligned generation, Millennials have been the subject of many viral work videos. Like this one: This rant from millennial journalist Alex Bloomer about her generation struck a chord with people last year: Sure, the videos are worth a laugh or an atta-girl, at least if you are frustrated with the generation.

Employee engagement 364

Employee engagement Consulting Consulting Customer Experience 364

Etech GS

JULY 3, 2019

What Is Employee Engagement? Employee engagement measures the passion and commitment of employees to deliver their best efforts and create solutions that will benefit them, the customer and the company. What Employee Engagement Is Not? Employee engagement is also not employee satisfaction.

Employee engagement 80

Employee engagement Surveys Construction Feedback 80

Customer Experience Matters

MAY 24, 2017

This video provides an overview of one of those competencies, Employee Engagement, where the goal is to align employees with the goals of the organization. Here Are Five I’s of Employee Engagement: […]. By mastering Four Customer Experience Core Competencies.

Employee engagement 48

Employee engagement Customer centricity Customer Experience Accountability 48

Callminer

MAY 27, 2020

Maximizing the value your employees derive from their roles within your organization on a daily basis – satisfaction, engagement , accomplishment, community and more – has the potential to build loyalty among your workforce in ways higher wages never could AND benefit your business’s bottom line. Keep employee data analysis consistent.

Employee engagement 254

Employee engagement Surveys Feedback Personalization 254

Beyond Philosophy

AUGUST 9, 2017

And for those of you that don’t understand Bitcoin, which I’ll hazard a guess is most of us, here is a handy video to help explain it: Whether it is a cash-free, digital wallet dominated or a bitcoin future, it is essential that your payment options enhance rather than detract from your Customer Experience. However, Bitcoin has a shot, too.

Banking 0

Banking Coaching Surveys Employee engagement 0

ShepHyken

SEPTEMBER 10, 2021

This week we feature an article by Tanya Ahmed, a Digital Marketer of Vantage Circle , a cloud-based employee engagement platform. It should include FAQs, explainer videos, and step-by-step solutions for common problems. . Provide employee feedback platforms that can help stimulate small changes.

Customer Experience 268

Customer Experience Advertising Employee engagement Customer centricity 268

CCNG

JUNE 26, 2020

In this brief video clip Tina focuses on how to support your people during this transition, with some best practices around employee communication, leveraging video tools, the importance of increasing employee engagement and other tips to keep things positive and productive.

CCNG 195

CCNG Employee engagement Best practices Customer Care 195

ClearAction

DECEMBER 16, 2017

Customer Centric Employee Engagement Lynn Hunsaker. Work teams participate in the company blog and YouTube videos, and they engage in fun activities outside the workplace on a regular basis as well. The post Customer Centric Employee Engagement appeared first on ClearAction Customer Experience Consulting.

Employee engagement 59

Employee engagement Customer centricity Consulting Consulting 59

inmoment

JUNE 22, 2020

What follows is a discussion of five powerful methods that companies can use to stay connected to their furloughed employees. Today’s conversation will cover: Employee Outreach. Employee Outreach. Companies can take that outreach a step further than just sending a general, company-wide video message. HR Lifelines.

Employee engagement 75

Employee engagement Morale Management 75

LiveChat

OCTOBER 28, 2016

However, they often forget about one of the most fundamental ones: employee engagement. Employee engagement is the thing that makes people shine when they work. Find out how to reach that kind of employer-employee relationship and learn how to stimulate employee engagement. Why you should bother?

Employee engagement 69

Employee engagement Surveys Metrics Personalization 69

Genroe

JUNE 25, 2015

By introducing eNPS at the same time as NPS, employees can see how the process works, from the inside, so to speak. It will also allow you to keep a track of employee engagement over the long term. Share insights with customers and employees. Create “Vox Pop” videos to share success stories.

Employee engagement 69

Employee engagement Feedback Government Best practices 69

CX Global Media

MARCH 26, 2019

With a mobile merged reality interaction that consists of combining live video streams and telestration, agents can help and share ideas instantly. A lot of videos actually which is something that’s a used quite heavily from our marketing and also from our customers’ perspective to get a clear understanding. Click to Tweet.

Virtual Agent 216

Virtual Agent Contact Center Coaching Call Center 216

ClearAction

DECEMBER 12, 2017

Customer Centric Employee Engagement Lynn Hunsaker. At Zappos, employees are encouraged to do differentiate themselves with customers by doing something a little unconventional and innovative. The post Customer Centric Employee Engagement appeared first on ClearAction Customer Experience Consulting.

Employee engagement 54

Employee engagement Customer centricity Best practices Consulting 54

Beyond Philosophy

AUGUST 8, 2016

In the example video above, his delivery is not about the “what’”, which in this case is communicating a routine safety demo. Happy employees make happy vacationers. Having employees that are engaged and ready to deliver is critical. They claim their experience is inherently bad so they can’t improve it.

Entertainment 264

Entertainment Airlines Consulting Consulting 264

CX Global Media

AUGUST 8, 2019

We have a lot of information videos and, white papers that explained what we’ve done for our customers. VIDEO] Why You Shouldn’t Hire Siri and Alexa in Your Contact Center – Click to Tweet. VIDEO] Siri and Alexa are not SLEEK and SEXY enough for the contact center – Click to Tweet. Anthony Scodary : Yeah. Please Share.

Contact Center 246

Contact Center Coaching Call Center Analytics 246

Brad Cleveland Blog

FEBRUARY 23, 2023

The most customer-centric organizations build on a foundation of employee engagement. What’s behind that level of engagement? As it turns out the key driver is purpose.

Employee engagement 52

Employee engagement Customer centricity Customer Experience Contact Center 52

TechSee

JUNE 16, 2021

It establishes a live video stream with the customer and overlays Augmented Reality annotations to provide step-by-step resolution guidance on their mobile screen. Like any enterprise technology, the success of Visual Assistance rests heavily on employee engagement. Visual Assistance is Powerful – If Adopted.

Best practices 251

Best practices Wireless Enterprise First call resolution 251

Beyond Philosophy

NOVEMBER 22, 2017

Career Development : In this stage, the employee matures in his/her role in the organization. The challenges in this stage are employee engagement and retention. Termination : In this final stage, sometimes referred to as “transition,” the employee leaves the organization.

Banking 223

Banking Enterprise Consulting Consulting 223

Customer Experience Matters

JUNE 11, 2018

We’ve put together this short video to explain Temkin Group’s CX Competency & Maturity Model. The post CX Competency & Maturity Model (Video) appeared first on Customer Experience Matters®. You’ll receive recommendations for improvement and a listing of relevant resources.

Employee engagement 61

Employee engagement Customer Experience 61

CSM Magazine

JUNE 16, 2020

What comes first: happy customers or happy employees? It’s a question many have asked, but there’s one thing we’re certain of – positive employee engagement plays a critical role in a company’s success. You may already have a plan for employee engagement, however, now is the perfect opportunity to review your current strategy.

Employee engagement 52

Employee engagement Contact center software Morale Surveys 52

CX Global Media

NOVEMBER 13, 2018

They are also realizing that the “perceived” updated way of providing access to a library of videos is not good enough either. FREE Training – How Coca-Cola® Adds Life to Contact Center Employee Engagement . FREE Training – How to Build a Contact Center Dream Team.

Call Center 278

Call Center Contact Center Coaching Employee engagement 278

CSM Magazine

AUGUST 8, 2023

Bob Dylan once sang, ‘The Times They Are a-Changin’ and when it comes to prioritising employee engagement, this is certainly true. One of the positives to come out of the pandemic is that it made every customer service department think more about the wellbeing of employees than ever before. Then apply a little common sense.

Employee engagement 52

Employee engagement Agent burnout Gamification Analytics 52

CX Global Media

JANUARY 8, 2019

Each day, for 14 days virtual campers can access a new video in their Private Facebook Community with instructions and an opportunity to share their experience, learning, exercising, and to get motivated with other boot campers. FREE Training – How Coca-Cola® Adds Life to Contact Center Employee Engagement .

Contact Center 166

Contact Center Coaching Call Center Employee engagement 166

Fonolo

AUGUST 5, 2021

When employees are far apart, proper training tools can drive employee engagement and help ensure everyone is on the same page. According to @LinkedIn, 94% of employees would stay with their organization longer if there were learning opportunities available. Focus on fostering employee engagement.

Best practices 159

Best practices Call Center virtual call center Agent burnout 159

Outsource Consultants

JUNE 6, 2022

While the data certainly seems to indicate that fears of evaporating productivity in an at-home working environment were unfounded, maintaining employee engagement tends to take some effort. So how do you keep your remote contact center agents engaged? Remote Agent Engagement Can Be a Reality.

Gamification 128

Gamification At home agents Morale Employee engagement 128

TeleDirect

APRIL 7, 2025

Provide Access to Ongoing Learning Resources Offer e-learning platforms, video tutorials, and knowledge bases for continuous self-improvement. Simulate Real-World Scenarios Use call recordings and role-play exercises to help agents apply what they’ve learned in a realistic setting.

Call Center 62

Call Center First call resolution Best practices Gamification 62

TechSee

APRIL 10, 2019

The omnichannel customer experience is comprised of multiple customer touchpoints, over a range of channels that seamlessly connect, allowing customers to move back and forth from one experience to another on any device and platform: web, voice, chat, messaging, social media, video and email. million technical assistance calls per year.

Customer Experience 154

Customer Experience Customer centricity Interactive Voice Response Wireless 154

Russel Lolacher

OCTOBER 24, 2022

In this episode of Relationships at Work, Russel chats with 4x author, keynote speaker and consultant on service culture Jeff Toister on connecting the dots to create tangible employee engagement at work. An instructor for Linkedin Learning, supporting training and employee development and more. He’s got some knowledge.

Employee engagement 52

Employee engagement Surveys Accountability Personalization 52

CX Global Media

NOVEMBER 19, 2018

FREE Training – How Coca-Cola® Adds Life to Contact Center Employee Engagement . It’s near impossible to hire in enough of the high-performing frontline supervisors you need. FREE Training – How to Build a Contact Center Dream Team. FREE Training – How Do Your Call Center Supervisors Measure Up?

Contact Center 233

Contact Center Coaching Benchmark Call Center 233

Call Center Weekly

JULY 18, 2017

Setting goals, assigning projects, and checking progress keeps your employees accountable. Coming to the Office too Frequently If possible, a monthly, in-office workday is a an ideal way to keep employees engaged and connected to the rest of the workforce.This may include training, and/or one-on-one coaching.

Morale 120

Morale Employee engagement outsourcing Coaching 120

CCNG

MARCH 30, 2022

This can also impact employee engagement and retention. The supervisor gets the agent on the video platform, and the agent wants to talk. Because the culture hasn’t been re-engineered for the remote environment, the agent doesn’t feel emotionally engaged and is lonely. It was a dismal failure.

Coaching 195

Coaching CCNG Average Handle Time Contact Center 195

Virtual Live Labs

DECEMBER 13, 2021

While most organizations use email or notices on their intranet to make announcements, best practice inside the work-at-home environment is to duplicate the brick-and-mortar environment and utilize video. In this video, it’s best to give an overall summary of the change and say that more details are coming.

Feedback 130

Feedback Best practices Contact Center Metrics 130

Virtual Live Labs

DECEMBER 13, 2021

While most organizations use email or notices on their intranet to make announcements, best practice inside the work-at-home environment is to duplicate the brick-and-mortar environment and utilize video. In this video, it’s best to give an overall summary of the change and say that more details are coming.

Feedback 130

Feedback Best practices Contact Center Metrics 130

Jon Arnold

FEBRUARY 22, 2023

A few speakers, though, did shoot smartphone video, and have shared snippets on social, but I don’t have direct access to their clips. Speakers are already asking about coming back, and am keen to start mapping out the program. Sorry to say that the sessions were not recorded, so you kinda had to be there to take it all in. David Jodoin

Employee engagement 130

Employee engagement Contact Center Time management Management 130

CX Global Media

OCTOBER 31, 2018

I have written about this , I actually get a little video about this too. How Coca-Cola® Adds Life to Contact Center Employee Engagement. Interesting thing – and you and I talked about this Jim is that today there’s a lot of talk about the term customer experience which is legitimate. – Click to Tweet .

Customer Experience 207

Customer Experience Customer Service Chief Customer Officer Contact Center 207