CSR Inc.

JULY 17, 2016

Earlier this month, I discussed the growing trend towards home-based call center agents. But the role of tech in the call center industry stretches well beyond enabling virtual agents. There was a recent post over at CallCentreHelper.com on 25 Ways Technology Can Increase Agent Productivity.

Call Center 48

Call Center Technology Gamification Coaching 48

JustCall

MARCH 9, 2023

Five9 Five9 Five9 is an excellent omnichannel contact center software t o consider if you are looking to enhance customer experience. The post Best Contact Center Software in 2023 appeared first on. Salesforce Service Cloud Salesforce Service Cloud Salesforce is perhaps the most popular name known to the customer-focus industry.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

JustCall

APRIL 5, 2023

Five9 Overview Five9 is a virtual call center with customer engagement functions like voice calls, email, chat, social, SMS, video, and so on. Its in-built AI solution assists live agents in calls and chats to reduce churn and support costs. You can also message through WhatsApp.

voip 52

voip Interactive Voice Response APIs Contact Center 52