CSR Inc.

JULY 17, 2016

Gamification I had written about call center ‘employee incentive’ or ‘rewards-driven’ programs (gamification) last year. When properly implemented, these types of programs are an effective tool for call centers seeking to boost productivity, as well as employee engagement, satisfaction and retention.

Call Center 48

Call Center Technology Gamification Coaching 48

Noble Systems

MARCH 19, 2021

And because they can connect from anywhere, smaller companies can take advantage of using a virtual call center for small business – staffing their teams with remote workers in multiple locations, rather than requiring a large site with physically-wired agent workstations. The Best SMB Call Center Solutions and Features.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

Taylor Reach Group

AUGUST 20, 2020

Some will allow their employees to ‘Work-From-Home’ permanently, others ‘indefinitely’ or if the employee chooses to do so. by Patricia Ballantyne. When we packed up our offices to work from home in March, many thought it would only last a few months until it was safe to return to an office space.

Consulting 120

Consulting Consulting Technology Service level 120

Taylor Reach Group

JANUARY 6, 2023

As I look at the new and shiny year ahead, I wonder what delights and innovations and opportunities may lie ahead for Contact Center operations. . By Colin Taylor.

Contact Center 117

Contact Center Healthcare Consulting Consulting 117

JustCall

MARCH 9, 2023

Some of the challenges at contact centers are listed below: High rate of agent attrition Low levels of customer satisfaction IT problems Lack of sufficient budget Low employee engagement Lack of proper analytics and strategies High call volumes Using robust contact center software like JustCall, you can navigate all of these challenges easily.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Acting on negative feedback will strengthen customer engagement and sharing and acting on positive feedback will strengthen employee engagement. Just as change must be demonstrated, employees also should be empowered to take action where necessary in order to be a part of building the culture.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

JustCall

APRIL 5, 2023

Five9 Overview Five9 is a virtual call center with customer engagement functions like voice calls, email, chat, social, SMS, video, and so on. Its in-built AI solution assists live agents in calls and chats to reduce churn and support costs.

voip 52

voip Interactive Voice Response APIs Contact Center 52

Fenero

SEPTEMBER 15, 2018

Empowering them to use their experience and knowledge to come up with better strategies and ideas can improve both processes and employee retention. Empowering agents off their phones, along with virtual call center solutions , to help improve processes can show a hugely positive impact on agent turnover.

Call Center 13

Call Center Morale virtual call center Metrics 13

Fenero

JANUARY 20, 2019

Empowering them to use their experience and knowledge to come up with better strategies and ideas can improve both processes and employee retention. Empowering agents off their phones, along with virtual call center solutions , to help improve processes can show a hugely positive impact on agent turnover.

Call Center 8

Call Center Morale Automotive Average Handle Time 8

Fonolo

NOVEMBER 17, 2020

Therefore, companies will increasingly adopt virtual call centers due to improved security and efficiency. While cost reduction is typically the main factor when investing in an enterprise solution – it’s no longer the sole motivator for moving to Contact Center as a Service (CCaaS). Why Gamification Matters.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Taylor Reach Group

OCTOBER 31, 2021

Halloween, the night of the dead, the end of all things, whatever you call it, this time of year with the harvest behind us and the ghouls and goblins; not to mention Squid Game characters who have now darkened our door; can be a frightening time. By Colin Taylor.

Contact Center 65

Contact Center Coaching Consulting Consulting 65