Cisco - Contact Center

MARCH 12, 2024

In the spirit of March being Women’s History Month and National Science & Engineering Week, we’re thrilled to amplify the voices of some extraordinary women from Cisco’s Global Partner Engineering tea… Read more on Cisco Blogs

Engineering 105

Engineering 105

AWS Machine Learning

FEBRUARY 14, 2024

It enables you to privately customize the FMs with your data using techniques such as fine-tuning, prompt engineering, and Retrieval Augmented Generation (RAG), and build agents that run tasks using your enterprise systems and data sources while complying with security and privacy requirements.

Engineering 134

Engineering Chatbots Accountability Enterprise 134

Nuance

APRIL 2, 2024

Explore our perspective on OpenAI’s Voice Engine and its potential impact on voice biometric security. Learn how Nuance Gatekeeper’s anti-spoofing technology ensures robust authentication.

Engineering 97

Engineering Technology 97

Zappix

JANUARY 4, 2024

Zappix is looking for a talented full-stack engineer with experience developing highly scalable architectures. The post Experienced Full-Stack Engineer appeared first on Zappix. Working in our team means dealing with some of the latest technologies available in the world. This position is located in our Yerevan, Armenia office.

Engineering 52

Engineering Technology 52

AWS Machine Learning

APRIL 24, 2024

The Amazon EU Design and Construction (Amazon D&C) team is the engineering team designing and constructing Amazon warehouses. The Amazon D&C team implemented the solution in a pilot for Amazon engineers and collected user feedback. of overall responses) can be addressed by user education and prompt engineering.

Engineering 132

Engineering Feedback Construction Analytics 132

OrecX

MARCH 14, 2022

It's like the chicken and the egg - which came first: the call recorder or the recording engine? A recording engine is quite different, although you may not initially think so. Yes, a call recorder has a recording engine within it, but we aren't looking at it that way right now. Real time, automated QA - recording engine.

Engineering 127

Engineering Analytics Sales Management 127

Zappix

JANUARY 3, 2024

The post Pre-Sales Engineer appeared first on Zappix. The company utilizes cutting-edge cloud-based technology, including AI, Robotic Process Automation (RPA), IVA and bots, Actionable Analytics and reports leveraging Big Data, and more.

Engineering 52

Engineering Sales Self service Big data 52

AWS Machine Learning

NOVEMBER 15, 2023

Prompt engineering has become an essential skill for anyone working with large language models (LLMs) to generate high-quality and relevant texts. Although text prompt engineering has been widely discussed, visual prompt engineering is an emerging field that requires attention.

Engineering 115

Engineering APIs Automotive Entertainment 115

Cisco - Contact Center

OCTOBER 11, 2023

In recent years, social engineering attacks have become increasingly prevalent and sophisticated. These attacks use psychological and pressure manipulation to trick individuals into divulging… Read more on Cisco Blogs

Engineering 98

Engineering 98

Cisco - Contact Center

JULY 9, 2024

Beate's Cisco journey began with an internship in Australia, introducing her to a world of career opportunities, and a consulting engineer role in her home of Norway.

Engineering 96

Engineering Consulting Consulting Customer Experience 96

Cisco - Contact Center

MAY 11, 2023

Co-authored by Oliver Tuszik , SVP of Global Partner Sales and GM Routes to Market Behind every great Cisco solution are the greatest engineers in the world. Among them are 22 Cisco Partner… Read more on Cisco Blogs

Engineering 98

Engineering Sales Marketing 98

AWS Machine Learning

APRIL 3, 2024

Search engines and recommendation systems powered by generative AI can improve the product search experience exponentially by understanding natural language queries and returning more accurate results. Store embeddings into the Amazon OpenSearch Serverless as the search engine. First, let’s perform an image search based on text input.

Engineering 123

Engineering Accountability Education Metrics 123

AWS Machine Learning

MAY 3, 2023

One aspect of this data preparation is feature engineering. Feature engineering refers to the process where relevant variables are identified, selected, and manipulated to transform the raw data into more useful and usable forms for use with the ML algorithm used to train a model and perform inference against it.

Engineering 88

Engineering Metrics APIs Big data 88

Concentrix

NOVEMBER 22, 2021

The post Concentrix Announces Acquisition of PK, a Leading Global CX Design Engineering Company appeared first on Concentrix. This acquisition marks an evolutionary milestone for Concentrix, supporting the growth strategy of investing in digital transformation to deliver exceptional customer experiences.

Engineering 133

Engineering Customer Experience 133

AWS Machine Learning

MAY 9, 2024

Verisk has embraced this technology and has developed their own Instant Insight Engine, or AI companion, that provides an enhanced self-service capability to their FAST platform. Coming from a software development and sales engineering background, the possibilities that the cloud can bring to the world excite him.

Engineering 133

Engineering Customer Support APIs Government 133

CSM Magazine

MAY 19, 2023

Customer Experience Engineering (CXE) is a growing field that focuses on designing, managing, and improving the interactions between a company and its customers. At its core, customer experience engineering seeks to ensure that every touchpoint a customer has with a company leaves a positive and lasting impression.

Engineering 52

Engineering Customer Experience Journey mapping CRM 52

LiveVox

AUGUST 10, 2023

What do race car drivers and solution engineers have in common? Paula Morton, VP of Sales Engineering at LiveVox and vintage motorsport aficionado, can explain the overlap pretty eloquently.

Engineering 70

Engineering Sales Customer Experience 70

CSM Magazine

MARCH 4, 2022

Intelligent self-service (ISS) experts, 4 Roads , has partnered with the Institution of Engineering and Technology (IET) to transform its global membership network and knowledge sharing capabilities through a new online community platform built on Verint Community. ” About 4 Roads.

Engineering 98

Engineering Technology Self service Chatbots 98

aircall

JANUARY 14, 2022

Welcome to our series about the Aircall engineering journey. I went sailing with the rest of the engineering team. I was promoted from Tech Lead to Engineering Manager. We hope this series has given you a strong sense of what it’s like to work at Aircall’s engineering team. Team-building activities.

Engineering 62

Engineering Personalization Management 62

24-7 InTouch

DECEMBER 27, 2023

Here are just some of the results: 42% decrease in guest no-shows due to expired licenses Significant improvement in DSAT rates 100% process improvement post implementation The post Engineering Change for Car-Sharing App With Strategic Sprint appeared first on IntouchCX.

Engineering 52

Engineering Technology Customer Experience 52

aircall

JANUARY 7, 2022

Welcome to our series about the Aircall engineering journey. From the perspective of the engineering team, you will need to know the Aircall architecture, components, and tools, so you’ll have to explore our onboarding guidelines and get to know how your team works. See our current openings. . Interactive courses. The ceremonies.

Engineering 62

Engineering Management 62

CSM Magazine

NOVEMBER 14, 2023

Since implementing the cloud-based 6-in-1 solution, EB Gas has seen a 20 percent increase in the number of routine service jobs it can allocate and engineers are 30 percent more efficient capturing onsite information using mobile devices which are live-linked to the back-office system.

Engineering 52

Engineering CRM Finance Accountability 52

CSM Magazine

AUGUST 7, 2023

Crucial Engineering is underpinning a UK-wide expansion of its aluminium and automation business with the BigChange job management system which live links field engineers to back-office support staff using a mobile app. “BigChange has given me this and more,” he continued.

Engineering 52

Engineering Management Finance CRM 52

Talkdesk

SEPTEMBER 10, 2020

The post Is social engineering damaging your contact center? By their nature, contact centers aim at keeping the customer engaged and satisfied at all times, which sometimes can cause dangerous breaches along the way. appeared first on Talkdesk.

Engineering 109

Engineering Contact Center At home agents Call Center 109

aircall

DECEMBER 27, 2021

Welcome to our series about the Aircall engineering journey. We’re hiring engineers in France, Spain, and the UK. ” So if you want to know what your life as an engineer at Aircall will look like from your very first day to the end of your first year, we created this series for you. See our current openings. .

Engineering 62

Engineering Technology Management 62

Cisco - Contact Center

FEBRUARY 27, 2024

Artificial intelligence (AI) has become a common buzzword, especially with the rise of Generative AI (GenAI) tools like ChatGPT, which can create entirely new data and human-like content. However, AI… Read more on Cisco Blogs

Engineering 105

Engineering 105

Cisco - Contact Center

APRIL 19, 2023

Building a strong cybersecurity system is like crafting a high-performance sports car. Just as a car designed for speed requires a specific configuration to achieve its goal, a top-tier security… Read more on Cisco Blogs

Engineering 98

Engineering 98

AWS Machine Learning

NOVEMBER 22, 2023

We also use Vector Engine for Amazon OpenSearch Serverless (currently in preview) as the vector data store to store embeddings. Use OpenSearch Serverless with the vector engine feature to search for the top K most relevant document indexes in the embedding space. Retrieve the corresponding documents using the identified indexes.

Engineering 119

Engineering Chatbots Benchmark APIs 119

Guru

MARCH 9, 2021

All engineering teams rely on some kind of documentation tool to communicate important product information with their colleagues. For small teams just getting started, this could be as simple as a Google Doc, and for larger teams with complex products, this could be a hierarchical wiki.

Engineering 62

Engineering Marketing 62

Eptica

SEPTEMBER 24, 2021

Date: Friday, September 24, 2021 Author: Pauline Ashenden - Demand Generation Manager Why we need to think of the contact centre as a revenue engine. Published on: September 24, 2021. Author: Pauline Ashenden - Demand Generation Manager In the old days, the contact centre was seen primarily as a cost centre.

Engineering 123

Engineering Best practices Management Customer Service 123

aircall

JANUARY 3, 2022

Welcome to our series about the Aircall engineering journey. For the engineering team, we take this system a step further and set you up with a buddy on your squad who will help you set up your workspace, install tools and licenses, and more. See our current openings. . In this post, I’ll prep you for your first day in Aircall.

Engineering 62

Engineering Personalization Management 62

Nuance

FEBRUARY 10, 2022

The post How our engineers are creating an automation Center of Excellence appeared first on What’s next. If you’re not a Nuance customer, you may never have heard about our India-based Service Reliability Center (SRC)—but it’s the driving force behind exceptional customer experiences at organizations all over the globe. This is a summary.

Engineering 85

Engineering Customer Experience 85

AWS Machine Learning

MAY 5, 2023

To address the problems associated with complex searches, this post describes in detail how you can achieve a search engine that is capable of searching for complex images by integrating Amazon Kendra and Amazon Rekognition. Users may have to manually filter out unsuitable image results when dealing with complex searches.

Engineering 107

Engineering APIs Scripts Enterprise 107