#1: Back-Office WFO Series: Three Tips to Designing a Forecast Task List
Call Design
FEBRUARY 1, 2022
“WFM is the art and science of scheduling the right number of people with the right skills, at the right time, to handle work within service level, and within budget” the key factor to getting this right is to make staffing related decisions based off the forecasted workload demand. There is, however, a light at the end of the tunnel.
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