AWS Machine Learning

MARCH 25, 2025

User interaction tracking In interactive applications, state management allows the system to remember user inputs and preferences, facilitating personalized experiences. The ability to quickly retrieve and analyze session data empowers developers to optimize their applications based on actual usage patterns and performance metrics.

APIs 117

APIs Management Government Healthcare 117

AWS Machine Learning

NOVEMBER 15, 2024

Sensitive information filters are used to block or redact sensitive information such as personally identifiable information (PII) or your specified context-dependent sensitive information in user inputs and model outputs. Regular evaluations allow you to adjust and steer the AI’s behavior based on feedback and performance metrics.

APIs 111

APIs Government Best practices Metrics 111

AWS Machine Learning

APRIL 4, 2024

Delivering personalized news and experiences to readers can help solve this problem, and create more engaging experiences. However, delivering truly personalized recommendations presents several key challenges: Capturing diverse user interests – News can span many topics and even within specific topics, readers can have varied interests.

Personalization 101

Personalization APIs Engineering Metrics 101

AWS Machine Learning

NOVEMBER 15, 2023

Prompt engineering has become an essential skill for anyone working with large language models (LLMs) to generate high-quality and relevant texts. Although text prompt engineering has been widely discussed, visual prompt engineering is an emerging field that requires attention.

Engineering 115

Engineering APIs Automotive Entertainment 115

AWS Machine Learning

APRIL 3, 2024

Search engines and recommendation systems powered by generative AI can improve the product search experience exponentially by understanding natural language queries and returning more accurate results. Amazon OpenSearch Service now supports the cosine similarity metric for k-NN indexes. The following screenshot shows the results.

Engineering 132

Engineering Accountability Education Metrics 132

AWS Machine Learning

FEBRUARY 21, 2025

Compound AI system and the DSPy framework With the rise of generative AI, scientists and engineers face a much more complex scenario to develop and maintain AI solutions, compared to classic predictive AI. DSPy supports iteratively optimizing all prompts involved against defined metrics for the end-to-end compound AI solution.

Benchmark 90

Benchmark Metrics Engineering Feedback 90

AWS Machine Learning

SEPTEMBER 2, 2022

In this post, we explain how The Chefz uses Amazon Personalize filters to apply business rules on recommendations to end-users, increasing revenue by 35%. These three factors determine the most important metric for The Chefz’s customer satisfaction. The personalization journey.

Personalization 98

Personalization Engineering Technology Metrics 98

AWS Machine Learning

MAY 9, 2024

Verisk has embraced this technology and has developed their own Instant Insight Engine, or AI companion, that provides an enhanced self-service capability to their FAST platform. Now only a fraction of the time a person would usually spend is needed to review submissions and adjust responses.

Engineering 129

Engineering Customer Support APIs Government 129

Callminer

AUGUST 1, 2017

Metrics, Measure, and Monitor – Make sure your metrics and associated goals are clear and concise while aligning with efficiency and effectiveness. Make each metric public and ensure everyone knows why that metric is measured. Jeff Greenfield is the co-founder and chief operating officer of C3 Metrics.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

AWS Machine Learning

APRIL 18, 2023

However, the team historically employed a rule-based curation method to recommend jobs throughout its user experience, which doesn’t allow members to get job recommendations personalized to their individual experience, expertise, and interests. “To It should be an easy process.

Personalization 95

Personalization Metrics Healthcare Automotive 95

Beyond Philosophy

JANUARY 12, 2022

Also, we discussed how Artificial Intelligence (AI) tackles these challenges and how GroupBy’s new product discovery platform powered by Google Cloud Retail AI is helping digital leaders and merchandisers improve sitewide success metrics and how retailers and wholesalers can democratize AI within frameworks quickly. .

CRM 348

CRM Technology Contact Center Personalization 348

Beyond Philosophy

JULY 5, 2016

To make the brand or company more attractive, and have greater impact on customer decision-making, there must be an emphasis on creating more perceived value and more personalization. Create experiences that are proactively human-engineered. It is employees who are the real, flexible experience engineers.

Customer Experience 210

Customer Experience Engineering Customer centricity B2C 210

AWS Machine Learning

NOVEMBER 14, 2024

It’s like having your own personal travel agent whenever you need it. By using advanced AI technology and Amazon Location Service , the trip planner lets users translate inspiration into personalized travel itineraries. Amazon Bedrock is the place to start when building applications that will amaze and inspire your users.

APIs 110

APIs Engineering Personalization Transportation 110

AWS Machine Learning

MAY 16, 2024

LotteON aims to be a platform that not only sells products, but also provides a personalized recommendation experience tailored to your preferred lifestyle. In addition, when defining a PyTorch Estimator, you can use metric definitions to monitor the learning metrics generated while the model is being trained with Amazon CloudWatch.

Personalization 124

Personalization APIs Scripts Technical Support 124

AWS Machine Learning

APRIL 10, 2025

Although RAG excels at real-time grounding in external data and fine-tuning specializes in static, structured, and personalized workflows, choosing between them often depends on nuanced factors. To do so, we create a knowledge base. For Job name , enter a name for the fine-tuning job. He holds a Ph.D.

APIs 121

APIs Metrics Best practices Construction 121

TeleDirect

DECEMBER 20, 2024

Modern customers prioritize seamless interactions, personalized services, and emotional connections with brands. In-Person Experiences : Retail store visits or event participation. Todays customers value: Personalization : They expect tailored recommendations, communications, and solutions.

Customer Experience 62

Customer Experience Journey mapping Call Center Chatbots 62

AWS Machine Learning

JUNE 13, 2022

We are excited to launch a causal contribution analysis capability in Amazon Lookout for Metrics that helps you to understand the potential root causes for the business-critical anomalies in the data. Lookout for Metrics reduces the time to implement AI/ML services for business-critical problems.

Metrics 98

Metrics Advertising Telecommunications Engineering 98

AWS Machine Learning

SEPTEMBER 9, 2022

Amp uses machine learning (ML) to provide personalized recommendations for live and upcoming Amp shows on the app’s home page. This is Part 2 of a series on using data analytics and ML for Amp and creating a personalized show recommendation list platform. Sources of the data are the backend services directly serving the app.

Personalization 95

Personalization APIs Metrics Engineering 95

CX Global Media

OCTOBER 15, 2018

More specifically, they must re-engineer not as a set of training events that are delivered at a certain time and in certain places, but instead incorporate learning and development directly and continuously into the daily activities of work. Know Your Metrics. Use a Digital Mindset. Leading with Agility.

Contact Center 269

Contact Center Morale Call Center Metrics 269

AWS Machine Learning

AUGUST 8, 2024

Webex’s focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality, and familiarity with technology. Its solutions are underpinned with security and privacy by design.

Engineering 123

Engineering Metrics Contact Center Automotive 123

CCNG

JUNE 14, 2023

Personalizing Customer Interactions One-size-fits-all approaches seldom create strong emotional connections. Instead, strive to personalize your customers' experiences by tailoring your communication, offers, and services to their individual needs and preferences.

Customer Experience 195

Customer Experience Airlines CCNG Chief Customer Officer 195

Callminer

FEBRUARY 4, 2021

Now more than ever, organizations need to actively manage the Average-Speed-of-Answer (ASA) metric. Older citizens, the unhealthy, and those in low-income areas have always been targets for social engineering. Signs that the person feels distressed or flustered. Second, inform customers of what you’ll never ask of them.

Call Center 345

Call Center Contact Center Finance Consulting 345

Win the Customer

JANUARY 2, 2025

From chatbots and personalized recommendations to predictive maintenance and proactive support, AI is empowering businesses to understand and serve their customers in unprecedented ways. Measuring & Optimizing AI-Powered CX: Defining New Metrics: Traditional CX metrics may not fully capture the impact of AI-powered initiatives.

Management 59

Management Metrics Chatbots Engineering 59

AWS Machine Learning

FEBRUARY 5, 2025

Previously, OfferUps search engine was built with Elasticsearch (v7.10) on Amazon Elastic Compute Cloud (Amazon EC2), using a keyword search algorithm to find relevant listings. This model is used for use cases like searching images by text, by image, or by a combination of text and image for similarity and personalization.

Engineering 80

Engineering Metrics Analytics Marketing 80

Outsource Consultants

FEBRUARY 18, 2025

Proactive quality control is the engine that powers this positive cycle. Regular Meetings: Conduct regular business reviews to track progress on action plans, discuss performance metrics, and address any roadblocks that may arise. Tie rewards to specific, measurable quality metrics.

Feedback 67

Feedback Customer centricity Best practices Engineering 67

AWS Machine Learning

FEBRUARY 21, 2025

Our goal at Rocket is to provide a personalized experience for both our current and prospective clients. This would allow us to deliver more personalized experiences and understand our customers better. Data engineering development is done using AWS Glue Studio. Both disciplines have access to Amazon EMR for Spark development.

Engineering 75

Engineering Finance Accountability Analytics 75

BlueOcean

APRIL 7, 2025

AI and customer care are growing deeply intertwined, with intelligent tech delivering powerful insights for hyper-personalized experiences. Balancing AI & the Human Touch AI can be a powerful tool, but it is just one cog in the customer care engine. Call center metrics like AHT and FCR are basic enough.

Contact Center 62

Contact Center outsourcing Customer Care Metrics 62

AWS Machine Learning

NOVEMBER 7, 2024

Some applications may need to access data with personal identifiable information (PII) while others may rely on noncritical data. The tenant application uses FMs available through the generative AI gateway and its own vector store to provide personalized, relevant responses to the end user. They’re illustrated in the following figure.

Enterprise 113

Enterprise APIs Government Accountability 113

AWS Machine Learning

NOVEMBER 15, 2024

Multimodal embeddings can enable personalized recommendations by understanding user preferences and matching them with the most relevant assets. Recall@5 is a specific metric used in information retrieval evaluation, including in the BEIR benchmark.

Benchmark 108

Benchmark Enterprise Construction Engineering 108

CSM Magazine

MAY 19, 2023

Customer Experience Engineering (CXE) is a growing field that focuses on designing, managing, and improving the interactions between a company and its customers. At its core, customer experience engineering seeks to ensure that every touchpoint a customer has with a company leaves a positive and lasting impression.

Engineering 52

Engineering Customer Experience Journey mapping CRM 52

AWS Machine Learning

MARCH 27, 2024

In software engineering, there is a direct correlation between team performance and building robust, stable applications. The data community aims to adopt the rigorous engineering principles commonly used in software development into their own practices, which includes systematic approaches to design, development, testing, and maintenance.

Enterprise 118

Enterprise APIs Metrics Engineering 118

AWS Machine Learning

NOVEMBER 19, 2024

As attendees circulate through the GAIZ, subject matter experts and Generative AI Innovation Center strategists will be on-hand to share insights, answer questions, present customer stories from an extensive catalog of reference demos, and provide personalized guidance for moving generative AI applications into production.

APIs 101

APIs Enterprise Best practices Government 101

AWS Machine Learning

OCTOBER 23, 2023

This post is co-authored by Anatoly Khomenko, Machine Learning Engineer, and Abdenour Bezzouh, Chief Technology Officer at Talent.com. The system is developed by a team of dedicated applied machine learning (ML) scientists, ML engineers, and subject matter experts in collaboration between AWS and Talent.com.

Engineering 119

Engineering Metrics Scripts Construction 119

AWS Machine Learning

JUNE 20, 2024

Additionally, evaluation can identify potential biases, hallucinations, inconsistencies, or factual errors that may arise from the integration of external sources or from sub-optimal prompt engineering. This makes it difficult to apply standard evaluation metrics like BERTScore ( Zhang et al.

Metrics 136

Metrics Engineering Accountability Benchmark 136

ClearAction

OCTOBER 12, 2022

5 Best Experience Management Metrics Lynn Hunsaker. Why are experience management metrics the #1 challenge year after year? This means current experience management metrics are insufficient! Understand how experience management metrics build upon one another, to see where you should focus. So, what’s the solution?

Metrics 62

Metrics Management Sales Surveys 62

AWS Machine Learning

JUNE 16, 2022

Staff Machine Learning Engineer at Zendesk. Making the difficult tradeoff between model reuse and hyper-personalization. However, machine learning models sometimes need to be personalized to a high degree of specificity (hyper-personalized) to make accurate predictions. Why Zendesk built hyper-personalized models.

SaaS 142

SaaS Engineering Personalization Enterprise 142

AWS Machine Learning

OCTOBER 2, 2024

This is often referred to as platform engineering and can be neatly summarized by the mantra “You (the developer) build and test, and we (the platform engineering team) do all the rest!” Amazon Bedrock is compatible with robust observability features to monitor and manage ML models and applications.

Government 126

Government APIs Enterprise Best practices 126