JustCall

AUGUST 8, 2023

With information on customer purchase patterns, online behavior, and preferences, conversational AI can pitch products to increase average order value and maximize revenue potential. These metrics continuously monitor customer engagement and can trigger timely and proactive re-engagement campaigns to prevent churn.

Sales 52

Sales Upselling Revenue potential Customer centricity 52

ChurnZero

APRIL 29, 2022

This may leave you as a Customer Success professional wondering what part and purpose you serve in this revenue movement. With RevOps becoming the go-to route to boost operational performance, Customer Success plays a starring role in optimizing the customer lifecycle to increase revenue potential. It’s a movement.

Sales 98

Sales Revenue potential Marketing Scripts 98

Mindtouch

JULY 31, 2017

Traditionally, time-to-close/average-handle-time, tickets-in-queue, and other metrics that measure the cost of each case or interaction is how Support Agents were judged on a job well done. If the Knowledge Worker is producing helpful, easy-to-consume knowledge, then the “traditional” Support metrics will begin to improve as well.

Average Handle Time 48

Average Handle Time Self service Revenue potential Upselling 48

PeopleMetrics

MARCH 5, 2018

If customers are the fuel, employees are the engine, and together they drive the forward trajectory of any company. Gather baseline metrics and determine KPIs It’s difficult to understand the revenue potential of a target acquisition company without comprehensively understanding where it stands in the eyes of its customers.

Feedback 64

Feedback Customer centricity Revenue potential Benchmark 64

SmartKarrot

MAY 19, 2022

Create account plans for your portfolio of customers, with the aim to create genuine value and maximize revenue potential. Work with the Talent Directors to identify client opportunities and support commercial conversations. Identifying Sitecore advocates and supporting sales to grow the account (up/cross selling).

Revenue potential 19

Revenue potential Government Upselling Consulting 19

JivoChat

APRIL 13, 2021

Increases revenue potential. Live chat could nudge them to decide based on a current performance metric that might be relevant to their needs. Create a searchable knowledge base for users on your site and optimize it for external search engines, like Google and Bing. Source: JivoChat. Prepare canned responses.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40

SmartKarrot

OCTOBER 1, 2022

Create, customize, and deliver compelling presentations that demonstrate individual client value of Eleanor Health services, performance, and potential growth. Create account plans for your portfolio of customers, with the aim to create genuine value and maximize revenue potential. Lead complex customer onboarding projects.

B2B 3

B2B Revenue potential Accountability Coaching 3