Mindtouch

JULY 31, 2017

Building Revenue Potential (and the Future) Through Knowledge. you will know what content helped close a sale, what content helped close a case, or what content was missing to help seal the upsell. KCS creates an engine of content that can be measured and optimized continuously.

Average Handle Time 48

Average Handle Time Self service Revenue potential Upselling 48

JustCall

AUGUST 8, 2023

Source In addition to embracing the role of a recommender system, conversational AI can also unlock upselling and cross-selling opportunities. With information on customer purchase patterns, online behavior, and preferences, conversational AI can pitch products to increase average order value and maximize revenue potential.

Sales 52

Sales Upselling Revenue potential Customer centricity 52

SmartKarrot

MAY 19, 2022

Lead pitches to cross-sell and upsell new channels and features that meet client needs to achieve client KPIs. Create account plans for your portfolio of customers, with the aim to create genuine value and maximize revenue potential. Identifying Sitecore advocates and supporting sales to grow the account (up/cross selling).

Revenue potential 19

Revenue potential Government Consulting Upselling 19

JivoChat

APRIL 13, 2021

Increases revenue potential. Upsell or cross-sell customers on your offers. Create a searchable knowledge base for users on your site and optimize it for external search engines, like Google and Bing. A growing ticket volume doesn’t necessarily translate to rising profits. Lower cart abandonment rates.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40

SmartKarrot

APRIL 24, 2020

Investment in the client relationship holds great revenue potential and it is necessary to make sure that it goes well. They have been a part of the renewing, upselling and cross-selling processes for a long time. The goal of an account manager is solely to get renewals, cross-sells, and upsells.

Management 11

Management SaaS Accountability Customer retention 11

Comm100

FEBRUARY 5, 2018

It also gives companies the opportunity to upsell products, and convert leads. How each visitor found their website (through a search engine, social media, etc.). Account marketing (marketing geared toward accounts with the greatest revenue potential). How long each visitor has been on their website.

CRM 52

CRM Marketing Multichannel Self service 52

CCNG

DECEMBER 4, 2024

Effective QA practices can boost agent confidence, enhance customer loyalty, and drive significant revenue growth. Read the fourth article in this series to discover how better QA can transform your contact center into a powerful revenue-generating engine. Upselling, when done correctly, can dramatically boost revenue.

Contact Center 195

Contact Center CCNG Upselling Revenue potential 195