AWS Machine Learning

MAY 3, 2023

One aspect of this data preparation is feature engineering. Feature engineering refers to the process where relevant variables are identified, selected, and manipulated to transform the raw data into more useful and usable forms for use with the ML algorithm used to train a model and perform inference against it.

Engineering 92

Engineering Metrics APIs Big data 92

AWS Machine Learning

JULY 6, 2023

A number of AWS independent software vendor (ISV) partners have already built integrations for users of their software as a service (SaaS) platforms to utilize SageMaker and its various features, including training, deployment, and the model registry.

SaaS 97

SaaS Accountability APIs Engineering 97

ChurnZero

NOVEMBER 4, 2022

Discover the lessons these three SaaS CEOs have learned from leading customer-centric businesses through an economic slump, and how you can apply them. A SaaS business’s greatest source of intel is direct customer feedback. The SaaS mindset of “top-line growth over everything” is changing. . Learn from three SaaS CEOs.

SaaS 98

SaaS Customer centricity Finance Best practices 98

AWS Machine Learning

NOVEMBER 7, 2024

In the first part of the series, we showed how AI administrators can build a generative AI software as a service (SaaS) gateway to provide access to foundation models (FMs) on Amazon Bedrock to different lines of business (LOBs). They’re illustrated in the following figure.

Enterprise 111

Enterprise APIs Government Accountability 111

UJET

JULY 2, 2020

We’re thrilled to welcome two new members to our executive leadership team, Baker Johnson as Vice President of Marketing and Dave Bullock as Vice President of Engineering. Bullock brings over 20 years of experience as a full-stack software engineer, architect, and leader to his role as Vice President of Engineering.

Engineering 72

Engineering Marketing contact center solutions SaaS 72

UJET

JULY 2, 2020

We’re thrilled to welcome two new members to our executive leadership team, Baker Johnson as Vice President of Marketing and Dave Bullock as Vice President of Engineering. Bullock brings over 20 years of experience as a full-stack software engineer, architect, and leader to his role as Vice President of Engineering.

Engineering 14

Engineering Marketing contact center solutions SaaS 14

Kayako

NOVEMBER 3, 2016

I keep hearing about SaaS. Account management isn’t new, but its role has evolved with the rise of Software as a Service (SaaS) companies. (We The role of an account manager in a SaaS company. But in today’s world of SaaS set-ups, every employee needs to think and function like an account manager.

SaaS 0

SaaS Accountability Management Finance 0

ChurnZero

OCTOBER 16, 2020

Whether Customer Success or Sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. As such, we decided to tap industry experts for a verbal duel on the subject where the winners take home the esteemed (and priceless) prize of bragging rights and SaaS street cred. Just not by the CSM.”.

Upselling 98

Upselling SaaS Sales Accountability 98

Totango

SEPTEMBER 17, 2021

The freemium SaaS model , where you offer limited free use of your product to promote a premium version, has become common in the tech industry. But is it the best way to sell a SaaS product? We’ll take a closer look at what the freemium SaaS model is and what its pros and cons are. What Is the Freemium SaaS Model?

SaaS 78

SaaS Best practices Upselling Journey mapping 78

VirtualPBX

OCTOBER 2, 2019

Let’s take a deeper look at the key concepts of SaaS, PaaS, IaaS. Software as a Service (SaaS). There are three main formats of cloud solutions by the service model to explore: Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS). Software as a Service – SaaS.

SaaS 13

SaaS Engineering voip CRM 13

ShepHyken

NOVEMBER 20, 2018

Anybody can take your product, reverse engineer it, and offer a clone to their customers. To jump into the subscription economy, start with a view of what your customers are doing with you and track all of the usage and interactions.

Engineering 279

Engineering Customer Service SaaS Customer Experience 279

ClientSuccess

MAY 8, 2020

Dear SaaS CEO’s, Now, more than ever, is the time to double-down on your customers AND customer success within your company. . I’m one of you because I’m a fellow SaaS CEO. If you’re a SaaS CEO in an ideal industry such as video conferencing, collaboration, health-tech, ed-tech, etc., Let’s think this through.

SaaS 83

SaaS Engineering Sales Accountability 83

ChurnZero

NOVEMBER 18, 2024

The SaaS industry was hit hard in late 2022 through 2024. As drivers of recurring revenue, CS teams are critical to the health of SaaS organizations. To remain an engine for revenue and growth, and to scale that ability, CS leaders need CS-specific technology. ChurnZero delivers that software.

Management 52

Management SaaS B2B Metrics 52

ShepHyken

DECEMBER 14, 2021

This has brought about a shifting view towards customer experience as an investment engine.” branding and data-driven strategy transformations to fuel SaaS growth. They can use them all simultaneously.” ” “Consumers now have multiple options. Shep Hyken is a customer service and experience expert,?

Customer centricity 165

Customer centricity SaaS Engineering Sales 165

Avaya

JULY 19, 2017

IAmAvaya #ProudAvayan #Cloud #UCaaS #CCaaS #SaaS #UCOMS #CEM. The post My Life as an Avaya Systems Engineer—#ProudAvayan on our Hot Solutions appeared first on Avaya Connected Blog. We’re changing the industry, and with our partners and customers excited about Avaya Solutions, the future is bright.

Engineering 68

Engineering SaaS Personalization 68

AWS Machine Learning

MARCH 25, 2025

Andrew Smith is a Cloud Support Engineer in the SageMaker, Vision & Other team at AWS, based in Sydney, Australia. Dustin Liu is a solutions architect at AWS, focused on supporting financial services and insurance (FSI) startups and SaaS companies. Vivek Gangasani is a Senior GenAI Specialist Solutions Architect at AWS.

APIs 85

APIs Engineering Accountability Metrics 85

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. Touchpoints also include occasions when clients interact with your software app in a SaaS context. What functions the interaction serves.

B2B 122

B2B Journey mapping SaaS Upselling 122

Amity

DECEMBER 9, 2016

In fact, one of Joanna Wiebe’s most successful headline copy tests came out of a result of taking exact wording from a customer’s testimonial: she was able to increase conversions by 103% for one of her SaaS clients. Here’s the comparison: Control. Winning Headline. Do you send out NPS surveys? (If to describe what they do.

Marketing 109

Marketing SaaS Sales Surveys 109

AWS Machine Learning

FEBRUARY 1, 2024

There are unique considerations when engineering generative AI workloads through a resilience lens. If you’re performing prompt engineering, you should persist your prompts to a reliable data store. There are three general types of vector databases: Dedicated SaaS options like Pinecone.

Best practices 135

Best practices Engineering SaaS Accountability 135

ChurnZero

NOVEMBER 26, 2024

This is a guest article by Swati Garg , founder and CEO, Melo Associates , and Lindsay Lynch , senior recruitment consultant, Melo Associates , a recruitment firm focused on customer success hiring for SaaS and tech companies nationwide. Understanding of the unique challenges and opportunities associated with SaaS companies.

SaaS 52

SaaS Upselling Enterprise industry standards 52

CSM Practice

FEBRUARY 8, 2023

With the value of the software-as-a-service (SaaS) market estimated to hit $225 billion in the US by 2025 , the industry offers lucrative opportunities for tech entrepreneurs. However, launching a SaaS company can be risky. for SaaS companies, compared to over 10% for paid advertising clicks. Growing a SaaS company?

SaaS 52

SaaS Metrics Advertising Upselling 52

JivoChat

NOVEMBER 22, 2021

Do you have a Software as Service (Saas) company and haven’t developed any marketing strategies yet? SaaS content marketing is an important part of conquering visibility and showing the importance of your service. . The importance of SaaS Content Marketing? 10 Saas Content Marketing strategies to implement.

SaaS 52

SaaS Marketing B2B Metrics 52

AWS Machine Learning

JULY 24, 2024

This post is a joint collaboration between Salesforce and AWS and is being cross-published on both the Salesforce Engineering Blog and the AWS Machine Learning Blog. Salesforce Apex is a certified framework for building SaaS apps on top of Salesforce’s CRM functionality. Salesforce, Inc. Looking to host your own LLMs on SageMaker?

Engineering 127

Engineering CRM SaaS Sales 127

delighted

DECEMBER 3, 2021

Centralizing : Pandium released a State of Product Integrations study at SaaS 1000 , which found that, of the 1k SaaS companies evaluated, most companies had over 15 different platform connections (ex. These platforms allow you to connect various SaaS platforms with a few clicks of a button – no engineering assistance needed!

Surveys 97

Surveys APIs SaaS Engineering 97

Totango

FEBRUARY 12, 2025

Then, we accelerated our innovation by announcing Unison, our new AI-powered customer intelligence engine , made possible by an acquisition that augmented our team and tech stack. font families to add a touch of sophistication to the traditional sans-serif websites that have become so common in SaaS.

Enterprise 62

Enterprise Engineering industry standards B2B 62

Babelforce

DECEMBER 9, 2021

In this post: What is SaaS? What sets SaaS apart? How does SaaS add value to CX? CX strategies that SaaS makes possible. What is SaaS? SaaS stands for Software as a Service. Software as a service (SaaS). SaaS is the most commonly used model. What sets SaaS apart? Virtualisation ? ? ?

SaaS 52

SaaS APIs Contact Center CRM 52

aircall

JUNE 28, 2022

They had the idea of creating SaaS softwares for all the key tools that businesses use, including email, media monitoring, professional credit cards, and phone calls. One lesson of Aircall is that SaaS does take time to build! But it turns out there’s no cavalry in SaaS. Sometimes SaaS life gives you a moment to breathe.

SaaS 147

SaaS Metrics Engineering Telecommunications 147

Calabrio

FEBRUARY 11, 2020

We’re often asked what makes Calabrio a top workplace for Minnesota’s sharp, inventive Software-as-a-Service (SaaS) developers—what really sets us apart from all of the other SaaS technology companies in the state. So if you’re a smart, curious SaaS developer who wants to work with the best, we want to talk with you.

SaaS 52

SaaS Customer centricity Analytics Education 52

AWS Machine Learning

JANUARY 24, 2025

RAG data store The Retrieval Augmented Generation (RAG) data store delivers up-to-date, precise, and access-controlled knowledge from various data sources such as data warehouses, databases, and other software as a service (SaaS) applications through data connectors. This can lead to privacy and confidentiality violations.

APIs 108

APIs Scripts Best practices Management 108

Kayako

DECEMBER 22, 2016

This can be understood in the context of SaaS (software as a service) and other tech companies. SaaS companies and support teams. To understand the difference between customer support and customer service, it helps to know a little bit about the history of SaaS. In the SaaS model, customers liaise directly with their suppliers.

Customer Support 103

Customer Support Customer Service SaaS Technical Support 103

CSM Magazine

JANUARY 22, 2024

To address these challenges, many businesses rely on software as a service (SaaS) platforms that offer customer service solutions, such as chatbots, ticketing systems, live chat, knowledge bases, feedback tools, and more. According to a report by Grand View Research , the global SaaS customer service market size was valued at USD 261.15

SaaS 52

SaaS Customer Service Virtual Agent Chatbots 52

AWS Machine Learning

MARCH 11, 2024

These challenges led to the decision to create a new cloud-native system that can scale with increased demand and consists of serverless and software as a service (SaaS) components that externalize much of the domain-specific functionality to allow for easier operations and faster time-to-market for changes.

Personalization 121

Personalization Engineering APIs Advertising 121

Cincom

FEBRUARY 21, 2025

Features to Look for in CPQ Applications 1- Dynamic Product Configuration A CPQ system includes a dynamic, rules-based engine that can handle intricate product configurations. Sales teams can generate accurate configurations by automating dependencies, constraints, and compatibility checks without any engineering inputs.

Engineering 40

Engineering CRM Analytics Sales 40

Totango

AUGUST 11, 2022

Knowing how to build client relationships digitally is critical for SaaS businesses. Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals. Examples include: Search engine queries and ads. Social media posts.

SaaS 113

SaaS Journey mapping B2B Upselling 113

CSM Practice

MAY 13, 2020

SaaS companies also need to shift their focus to customer success and operationalize customer-centricity. ? Get Updates about your Customer. Focus all your teams, including marketing, product development, engineering, and support on delivering even more value to existing customers.

Best practices 128

Best practices SaaS Customer centricity Finance 128

AWS Machine Learning

MARCH 4, 2024

Vincy William, the Senior Director of Engineering at Alida who leads the team responsible for building the topic and sentiment analysis service, says, “LLMs provide a big leap in qualitative analysis and do things (at a scale that is) humanly not possible to do. The following diagram illustrates the solution architecture and flow.

Feedback 128

Feedback APIs Engineering Surveys 128

delighted

MAY 20, 2024

Once your engineers have deployed our code, update, disable or launch completely new surveys on your own, instantly. Any business with a digital experience, whether SaaS, ecommerce or other, can now scale completely bespoke feedback and research programs in their native environments.

Surveys 92

Surveys SaaS Feedback Engineering 92