Totango

JULY 17, 2024

You get success right; your revenue is coming.” – Charlie Sonnenberg, VP Sales, Totango + Catalyst Customer-led growth is the only way to protect and sustain revenue growth. Achieving higher retention and growth, however, requires effective collaboration and mutual support between customer success and sales teams. “Success is revenue.

Sales 97

Sales Metrics Accountability Benchmark 97

ChurnZero

NOVEMBER 4, 2022

Discover the lessons these three SaaS CEOs have learned from leading customer-centric businesses through an economic slump, and how you can apply them. A SaaS business’s greatest source of intel is direct customer feedback. The SaaS mindset of “top-line growth over everything” is changing. .

SaaS 98

SaaS Customer centricity Finance Best practices 98

ChurnZero

JANUARY 3, 2023

Here’s the usual story: Company prides itself on being “sales driven.” The sales team is credited for winning revenue, while the Customer Success team is expected to retain the revenue. Sales closes a customer that’s unlikely to succeed (for any number of reasons.) Sales got the revenue credited to their numbers.

Sales 98

Sales Engineering Best practices Government 98

aircall

JULY 23, 2018

The internet is full of sales strategies that aim to help you reach your monthly quota in no time. “Be Of all the sales strategies, this one is by far the most important. This classic piece of sales advice is rooted in the belief that aggressive, one-sided sales pitches are a recipe for disaster. Be empathetic”. “Do

Sales 97

Sales B2B SaaS Engineering 97

Totango

SEPTEMBER 17, 2021

The freemium SaaS model , where you offer limited free use of your product to promote a premium version, has become common in the tech industry. But is it the best way to sell a SaaS product? We’ll take a closer look at what the freemium SaaS model is and what its pros and cons are. What Is the Freemium SaaS Model?

SaaS 77

SaaS Best practices Upselling Journey mapping 77

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. For example, a website visit, an online sales purchase and a phone support call are all potential customer journey B2B touchpoints.

B2B 119

B2B Journey mapping SaaS Upselling 119

ChurnZero

MARCH 7, 2019

Job Opening: Sales Engineer. Our fast-growing startup is looking for a skilled, self-motivated problem solver to join our team as a Sales Engineer. As a Sales Engineer , you are the technical expert during the sales process. Enable Sales team with training programs and tools.

Engineering 8

Engineering Sales SaaS APIs 8

aircall

AUGUST 1, 2018

Vacations — and other OOO moments — provide sales professionals with a unique opportunity to gets some needed relaxation but also to enhance their job-related knowledge base. Sales is a study in motivational psychology. Good sales professionals have an idea of how to turn opportunities created into deals won. Don’t panic.

Sales 82

Sales Entertainment B2B SaaS 82

Kayako

NOVEMBER 3, 2016

I keep hearing about SaaS. Account management isn’t new, but its role has evolved with the rise of Software as a Service (SaaS) companies. (We The role of an account manager in a SaaS company. But in today’s world of SaaS set-ups, every employee needs to think and function like an account manager.

SaaS 0

SaaS Accountability Management Finance 0

ClientSuccess

MAY 8, 2020

Dear SaaS CEO’s, Now, more than ever, is the time to double-down on your customers AND customer success within your company. . I’m one of you because I’m a fellow SaaS CEO. If you’re a SaaS CEO in an ideal industry such as video conferencing, collaboration, health-tech, ed-tech, etc., My heart truly goes out to you.

SaaS 83

SaaS Engineering Sales Accountability 83

aircall

MAY 15, 2017

With the emergence of the subscription economy and in particular in the SaaS industry, we have come to distinguish 2 main business activities that contribute to the growth of a company: Hunting and Farming. Hunting and farming: How Sales and Success thrive together. If they are a good match, he will push for the sale.

Sales 88

Sales Accountability Engineering APIs 88

Amity

DECEMBER 9, 2016

Pay attention in pre-sales calls. Whether your team then passes them on to a sales representative or answers the questions themselves, pay attention to the top queries that come in. This is the recording for our segment on Sales Funnels: Using this approach, you’ll find it hard to run out of content ideas!

Marketing 109

Marketing SaaS Sales Surveys 109

Callminer

OCTOBER 11, 2018

Ben M Roberts is the Head of Marketing for a SaaS startup called Talkative. Maybe that’s cutting out a step in the sales process that slows them down or buying a power dialer for them to use, like MOJO. Osiris Parikh is a certified inbound sales professional and SEO strategist. Ben M Roberts @Roberts_Ben_M.

Call Center 561

Call Center Metrics Contact Center Wait times 561

aircall

JUNE 28, 2022

They had the idea of creating SaaS softwares for all the key tools that businesses use, including email, media monitoring, professional credit cards, and phone calls. Our sales team started to call every single customer we had to make them add a user or a number. . real headquarter for Aircall—not only a remote sales office.

SaaS 147

SaaS Metrics Engineering Telecommunications 147

AWS Machine Learning

JULY 24, 2024

This post is a joint collaboration between Salesforce and AWS and is being cross-published on both the Salesforce Engineering Blog and the AWS Machine Learning Blog. Einstein has out-of-the-box AI features such as sales email generation in Sales Cloud and service replies in Service Cloud. Salesforce, Inc.

Engineering 112

Engineering CRM SaaS Sales 112

CSM Practice

FEBRUARY 8, 2023

With the value of the software-as-a-service (SaaS) market estimated to hit $225 billion in the US by 2025 , the industry offers lucrative opportunities for tech entrepreneurs. However, launching a SaaS company can be risky. for SaaS companies, compared to over 10% for paid advertising clicks.

SaaS 52

SaaS Metrics Advertising Upselling 52

JivoChat

NOVEMBER 22, 2021

Do you have a Software as Service (Saas) company and haven’t developed any marketing strategies yet? SaaS content marketing is an important part of conquering visibility and showing the importance of your service. . The importance of SaaS Content Marketing? 10 Saas Content Marketing strategies to implement.

SaaS 52

SaaS Marketing B2B Metrics 52

Kayako

DECEMBER 22, 2016

The term ‘customer service’ evokes nostalgia for sales clerks in long aprons in country town emporiums. This can be understood in the context of SaaS (software as a service) and other tech companies. This ranges from how your sales team onboards new customers through to how your finance team deals with payment problems.

Customer Support 103

Customer Support Customer Service SaaS Technical Support 103

CSM Practice

MAY 13, 2020

Recent research by Gainsight has shown that 65-80% of companies are on a hiring freeze for the next few months, 30-45% have halted hiring indefinitely, and 60-70% of sales leaders polled reported a delay in sales cycles. These numbers are an indication that sales are slowing down.

Best practices 128

Best practices SaaS Customer centricity Finance 128

Nicereply

AUGUST 11, 2020

Implementation Engineer. An implementation engineer is the point of contact for your new customers looking to make the most out of your product. Implementation engineering would be a robust role for you. Own and manage customer relationships from the point of sale through successful implementation. Sales enablement.

Customer Experience 105

Customer Experience Engineering Sales Best practices 105

CSM Magazine

JULY 22, 2021

Henry Spitzer, VP of Sales at Lusha explains how community building is a powerful and cost-effective way to increase retention by creating a central destination for users to find support, advice and best practices. B2Bs in the SaaS space today strive for agile growth. Henry Spitzer, is VP of of Sales at Lusha. The Bare Basics.

Advertising 98

Advertising SaaS B2C Best practices 98

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. We wanted to recognize those leaders who are helping Customer Success make a name for itself in SaaS by proving its purpose and potential. Follow Adi on LinkedIn.

Chief Customer Officer 98

Chief Customer Officer SaaS Engineering Consulting 98

Totango

JANUARY 22, 2024

Most expect to see CS emerging as a growth engine. Human expertise, along with AI technology, transforms CS into a significant growth engine for their companies. We polled our Customer Advisory Board (CAB) at the end of last year to gauge which way they saw the pendulum shifting for CS in 2024.

Enterprise 97

Enterprise SaaS Engineering Technical Support 97

Amity

APRIL 25, 2016

Chad is an experienced and accomplished technology leader specializing in product management and strategy, product innovation, product marketing, sales engineering, usability, and customer experience management. Dan is a recognized domain expert in Customer Success especially in a startup environment and in SaaS. Colin Shaw.

SaaS 96

SaaS Chief Customer Officer Consulting Consulting 96

Amity

OCTOBER 28, 2014

Personally engaging users on a large scale is the biggest challenge facing SaaS companies right now. Now, along with customer success teams and executives, sales representatives can benefit from the rich insights in Amity with the two-way Salesforce integration. Contact us at sales@getamity.com or schedule a personalized demo today!

Engineering 48

Engineering SaaS Accountability Feedback 48

CustomerSuccessBox

SEPTEMBER 29, 2022

The adage “time is money” is the ultimate reality that supports the success of your organization in the SaaS sector. B2B SaaS businesses typically rely on their decisions on investments or IT solutions on the reliability of the brand or product. In B2B SaaS, what does time to value mean?

SaaS 52

SaaS Metrics B2B Enterprise 52

ChurnZero

SEPTEMBER 8, 2020

Into SaaS ? Types of companies that aren’t easy: vision-led, sales-led & committee-led. Join the live stream for @SaaStrAnnual @ Home – now @BellaRenney from @tray talking about the key metrics of growth -> expanding and retention as the main drivers [link] #SaaStrAnnual #growth #saas. Talk to more customers.

SaaS 90

SaaS Upselling Customer centricity Education 90

JustCall

JANUARY 22, 2020

We are excited to announce that JustCall is listed as the 14th fastest growing SaaS company in the $1M-$10M bracket and 31st overall. About 2019 – We brought many new feature updates and integrations around sales, support, and marketing. Our team size doubled and we expanded our sales and support team globally.

SaaS 40

SaaS Engineering Sales Feedback 40

Totango

MARCH 24, 2022

Guy described the customer journey as the combined and shared efforts of all teams within an organization – from Customer Success to Marketing, Sales, Product, Support and more – where the success of creating the ultimate customer journey relies on an all-in-one digital execution engine. Anne Ting, SVP Marketing , Totango.

Engineering 95

Engineering SaaS Best practices Enterprise 95

CSM Magazine

JUNE 23, 2021

Theloops secures $8.75m in seed funding to reinvent support operations for modern SAAS businesses investment led by dell technologies capital positions company to meet significant demand for agile, intelligent support operations. TheLoops , an intelligent support operations platform, today announced it has closed $8.5

SaaS 52

SaaS Average Handle Time Engineering Technology 52

JustCall

FEBRUARY 11, 2022

Bagging a sales job is like closing a sales deal. Good news is you can master both getting a sales jobs and making sales pitches. So, if you’re eyeing a new sales role, you’ve come to the right place. In this guide, you’ll learn everything about how to land a high-value sales job.

Sales 52

Sales B2C B2B call center software 52

Customer Service Life

NOVEMBER 15, 2020

My first job out of college was as a frontline agent in the contact center for a SaaS startup — and over the next 15 years, I grew into a director role. But things have changed and I now find myself back in a contact center leadership role at a SaaS startup, and I’m now looking to execute on many of the lessons learned and shared.

Contact Center 95

Contact Center Engineering Calibration Coaching 95

aircall

AUGUST 18, 2022

In every interview, engineers ask: “What’s your Tech Stack, and what tools do you use?”. The Aircall engineering team is nearly 200 people, organized in agile teams owning different business domains like Telephony, User Management, Dashboard, Integrations, and so on, with more than 30 teams in total. SaaS Tools. Harvestr.io

SaaS 62

SaaS Engineering APIs Management 62

Help Scout

SEPTEMBER 2, 2021

In our examples below, we’ve chosen to use a SaaS (software as a service) product that helps users build and design websites. Triaging technical tickets and bugs before they are sent to our engineering team. Working closely with product and engineering teams to prioritize customer solutions. You're driven and goal-oriented.

Technical Support 103

Technical Support Engineering APIs Education 103

CustomerSuccessBox

NOVEMBER 2, 2021

A seamless handoff from sales to customer success to implementation is necessary to deliver the promised early value. CS professionals must have felt the grunt of a bad transition from Sales to Customer Success. Why are Sales to CS handoffs a tricky stage? The first step after a sale is successful is onboarding.

Sales 52

Sales Upselling Engineering Customer retention 52

Branch Mesenger

OCTOBER 11, 2017

Right now, the talent pool for engineering and development for mobile software is centered in Silicon Valley. There are founders who believe they can scale SaaS companies here in Minneapolis, including Kipsu and Branch. Being in Minneapolis has also connected us to a caliber of enterprise sales talent rich with deep retail experience.

Healthcare 115

Healthcare Banking Engineering Enterprise 115

ChurnZero

DECEMBER 14, 2022

The entries we received were outstanding, exemplifying the power of CS as a revenue-driving growth engine for SaaS and subscription businesses, and the potential of Customer Success software to fuel standout results. We have a member of our team who has been top seller (over the sales team) for two quarters this year.

SaaS 98

SaaS Accountability Customer advocacy Feedback 98