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AWS and DXC collaborate to deliver customizable, near real-time voice-to-voice translation capabilities for Amazon Connect

AWS Machine Learning

It consists of the following key components: Speech recognition The customers spoken language is captured and converted into text using Amazon Transcribe , which serves as the speech recognition engine. The transcript (text) is then fed into the machine translation engine.

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5 Ways Tomorrow's Contact Center Will Deliver Value

Call Center Weekly

They don't provide traditional phone or chat support for most of their enterprise networking products, which helps them to offer disruptively low prices. Instead, customers go to the online support forum for help, where they interact with other customers and senior Ubiquiti engineers (who actually built the products in question).

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3 Ways Digital Twin Technology is Transforming Customer Support

TechSee

The digital twin concept impacts a wide range of domains, from engineering to architecture to aerospace. Applying the digital twin model to the technical support domain will be truly transformative, with its ability to revolutionize the role of the on-site/field technician. Technical Support in the age of Digital Twins.

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SmartBear Celebrates Dual Wins at the 2025 Stevie Awards for Sales & Customer Service

CSM Magazine

Based in Galway, Ireland, Joe Joyce , Solutions Architect, earned a Gold Award for Sales Engineer of the Year. Led by Pedro Souza , the SmartBear Customer Care team sets the standard for excellence in technical support, integrating teams from four acquisitions since 2022 while driving innovation in customer service.

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How to Boost Sales with Ecommerce Call Center Services

Outsource Consultants

Are you leveraging call centers to turn support into a revenue engine? These services go beyond traditional support, offering personalized interactions and leveraging advanced technologies to enhance the online shopping experience. Providing Technical Support In the digital realm, technical issues can block sales.

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How to Write a Tier 2 Support Job Description + 5 Examples

Help Scout

Triaging technical tickets and bugs before they are sent to our engineering team. Advising new users on appropriate implementation of technical products. Developing new strategies and building internal processes that help make your support team's work easier. Training team members on how to resolve technical issues.

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How Can Contact Center Leaders Avoid the 'Mechanical' Approach to Metrics, and Become More Customer Experience Focused?

Call Center Weekly

I eventually moved back into full-time customer support in 2000 when I joined Automation Support as a Call Center Agent. I have been in my current position since 2007 as a second and third-level Systems Support Engineer providing technical support for Intel's world-wide Process Control Systems infrastructure.