Amity

JANUARY 30, 2019

A core pillar in most organizations is technical support and it’s important to evaluate what model is best for your organization. Do you have cross-sell or upsell opportunities with your product? CS Architects / Engineers. Account Management / CS Sales. Do you have a lot of integrations available?

Education 61

Education Engineering B2C Technical Support 61

SmartKarrot

MAY 27, 2022

Partner with the Sales organization to uncover and capitalize on upsell and expansion opportunities. Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise. Maintain & gain knowledge of the languages & technologies supported by New Relic.

Technical Support 19

Technical Support Upselling Accountability Engineering 19

SmartKarrot

JUNE 3, 2021

Role: VP of Customer Experience Location: New York, United States Organization: Airtame As a VP of Customer Experience, you will hire, engage and retain top talent for the Customer Success, Technical Support, and Sales Engineering teams. Being on the lookout to spot and identify and/or upsell opportunities.

Technical Support 10

Technical Support Upselling Engineering Accountability 10

SmartKarrot

JANUARY 7, 2021

Provide technical support during onboarding and implementation. Partner with the product, engineering, presales and sales team to ensure that we are focused on customer needs. Partner with the product, engineering, presales and sales team to ensure that we are focused on customer needs.

Upselling 10

Upselling Technical Support Metrics Education 10

SmartKarrot

FEBRUARY 22, 2021

Role: Director of Customer Experience Location: Charlotte, NC, US Organization: Ekos As a Director of Customer Experience, you will oversee a world-class customer lifecycle and all aspects of client health including onboarding, support, value realization, and contract renewal, while spearheading further adoption of Ekos services for the customers.

Upselling 10

Upselling Technical Support APIs Accountability 10

SmartKarrot

DECEMBER 4, 2020

Role: VP Customer Success Location: Salt Lake City, UT, US Organization: NICE inContact As a VP of Customer Success, you will be a senior leader in the matrix organization of Technical Success, working with Professional Services, Technical Support, and other customer-facing teams to ensure customer outcomes.

Upselling 10

Upselling Technical Support Feedback Coaching 10

SmartKarrot

FEBRUARY 17, 2021

Manage a team of technical account managers (TAM) responsible for ensuring the technical goals of customers are met. Establish a relationship with key ecosystem partners and build joint upsell opportunities. Provides feedback for technical selling tactics and strategies for the broader team.

Enterprise 10

Enterprise Technical Support Finance Upselling 10

SmartKarrot

JUNE 29, 2020

Make customers successful by demonstrating the value of our analytics to support their evolving critical business needs. Provide applications and infrastructure support to the growing client base. Develop a full understanding of their customer health and find the ideal onboarding process as well as identify upsell opportunities.

Technical Support 10

Technical Support Finance Upselling Accountability 10

NobelBiz

MARCH 23, 2022

Upsell Revenues : Generated by your existing clients who opt for several of your offers or services. Also, ensure that your supplier has 24-hour technical support so that you can obtain help if you have difficulties with your lines. To calculate it, you deduct the number of lost customers from the number of converted customers.

contact center solutions 52

contact center solutions Contact Center voip call center software 52

CSM Practice

JANUARY 1, 2017

Finally, in my opinion, if you have a TAM (or a higher level of dedicated technical support) you should charge for it. They should upsell seats and service levels. This worked because each team knew what they were responsible for and the two teams (CSMs and TAMs) played off each other well.

SaaS 58

SaaS Metrics Best practices Accountability 58

SmartKarrot

MARCH 14, 2022

Analyze client behavior in order to develop workflows to successfully address high-risk behavior as well as potential upsell behavior. Evaluate and potentially implement improvements to the escalation processes for customer support issues. Drive customer advocacy in the form of case studies, testimonials, and referrals.

Customer advocacy 3

Customer advocacy Enterprise Technical Support Government 3

SmartKarrot

MARCH 8, 2022

An alumnus of The University of Texas at Austin, Disha Gosalia is a technical executive with various specialties such as customer advocacy , team building and mentoring, customer service management, escalations management, customer adoption, metrics analysis, training, staff development, and much more. Donna Weber. Erika Villarreal.

Chief Customer Officer 21

Chief Customer Officer Coaching SaaS Customer centricity 21

Netomi

FEBRUARY 28, 2022

We] combine this qualitative understanding with insights from the analytics team and work with product teams and engineering to design the best solutions, improve processes, and prevent issues,” she said. It’s not the entirety of my team that’s now Customer Love, it’s the people who are the technical support agents.”.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Contact Center Technical Support 64

SmartKarrot

JANUARY 17, 2023

Upsell services and continue to prove company value to customers. You will be responsible for upsells, cross-sells, and retention and continues to manage customer relationships. You will collaborate with the technical support, R&D, product and other internal teams. Actively promote the value of company products.

Upselling 19

Upselling Technical Support Consulting Consulting 19

SmartKarrot

JANUARY 12, 2023

Manage account renewals for your customer base, collaborating with group managers on quarterly business reviews, retention strategy and upsell initiatives. Take ownership of the functions like Account Management, Technical Project Management, Professional Services & Applications Engineering, Pre-sales Solutions Engineering, etc.

Technical Support 19

Technical Support Best practices Engineering Upselling 19

SmartKarrot

JANUARY 4, 2021

Retain and grow client base through identifying cross/upsell opportunities. Client support and issue resolution. Ensure any account issues are resolved quickly, utilizing resources across Technical Support, Sales, Engineering, etc. Onboard and train new customers on the solution.

Education 10

Education Technical Support Accountability Upselling 10