ViiBE Blog

JANUARY 22, 2021

ViiBE is the web technology of video assistance and ticketing system designed for technical support and after-sales services. As a button directly embedded in Zendesk Support, ViiBE allows support agents to escalate tickets to video calls with the clients in need of assistance.

virtual call center 52

virtual call center Technical Support Self service Engineering 52

Hodusoft

MARCH 22, 2023

Hire a team of qualified professionals and build them A team of qualified professionals includes customer service representatives, technical support specialists, sales representatives, and more. If you’re planning to set up a virtual call center, then you can hire experienced and skillful people from around the world.

Call Center 52

Call Center call center software CRM virtual call center 52

JustCall

MAY 1, 2023

They will do their best to accommodate you. Limited integrations with the availability the base plan offering only Google and Outlook contact integrations. 5 Trust Radius 8.2/10 10 8/10 Capterra 4.1/5 5 Software Advice 4.07/5 5 GetApp 4.2/5

Interactive Voice Response 52

Interactive Voice Response Enterprise Call Logging CRM 52

Hodusoft

JUNE 7, 2024

But managing its day-to-day operations has become tougher as contemporary call center managers have to cope with several challenges including post-covid work scenarios, high attrition rate, increasing competition, and more. However, maintaining remote teams effectively can be a challenging task for the organizations.

Best practices 52

Best practices Call Center Omni-channel support Management 52