Inbenta

AUGUST 23, 2024

Instead of long wait times, virtual agents can guide customers instantly and autonomously, answering questions and providing support without the need for a human on the other end. Insurance companies are turning to AI-driven search engines to solve this problem.

Virtual Agent 52

Virtual Agent Engineering Chatbots Advertising 52

UJET

NOVEMBER 3, 2020

A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. After a call, agents spend extra time copying notes to your CRM tool. your agent can say, “I see you’re having trouble with X.

Customer Service 72

Customer Service Virtual Agent Interactive Voice Response Gamification 72

Creative Virtual

APRIL 14, 2020

By Laura Ludmany, Knowledgebase Engineer. We are experiencing unprecedented times and the world is rapidly transforming with loads of uncertainty arising day by day. We can always clearly see social patterns and trends being reflected in the usage of our virtual agents.

Customer Support 52

Customer Support Virtual Agent Banking Self service 52

3CLogic

JANUARY 24, 2024

Are they met by long wait times and low-performing agents? Are your agents spending considerable time answering common requests (password resets, case status updates, etc.), potentially limiting their ability to answer complex inquiries and increasing call wait times? Or is the opposite true?

Contact Center 64

Contact Center Virtual Agent Coaching Self service 64

Netomi

AUGUST 31, 2022

To calculate AHT, add up the tidal time it takes to close a ticket, from the time your customer initially reached out, hold / wait time, back-and-forth interaction and subsequent tasks, and post-interaction system updates. This creates more work for agents that results in wait time and longer resolution times.

Metrics 75

Metrics Customer Service Virtual Agent Average Handle Time 75

Creative Virtual

DECEMBER 10, 2020

This is the seventh time I’ve done this annual year in review blog post, but never have I had to review a year that was like 2020. I don’t need to tell you that not everything went as planned, but there were still some bright spots for us and the chatbot, virtual agent and live chat industry.

Virtual Agent 52

Virtual Agent Chatbots Technology Personalization 52

JustCall

APRIL 5, 2023

Any issues that you may face while using them can be highlighted to the JustCall engineers and they will make sure to accommodate your requests or suggestions. Faster Time to Value JustCall has effectively destroyed every possible barrier to entry and inhibitions that companies may have while embracing a VoIP phone system.

Interactive Voice Response 52

Interactive Voice Response Virtual Agent Multichannel voip 52

JustCall

FEBRUARY 24, 2025

At its core, an AI agent is a system designed to perceive its environment, make decisions, and take action all without human intervention. These agents can exist in many forms, from recommendation engines that personalize your Netflix queue to self-driving cars that navigate traffic.

Healthcare 40

Healthcare Chatbots Real estate Scripts 40