Enterprise Related Topics 
Contact Center Pipeline
DECEMBER 1, 2021
What do you picture when someone says “contact center”? Rows of employees at computers with headsets? An office full of tiny cubicles? Personally, I picture a giant treasure chest overflowing with gold. No, I’m not insane… at least I don’t think so. But when I think of contact centers, the first thing that comes to […].
Upstream Works
SEPTEMBER 8, 2023
We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post What Does It Mean to Be Enterprise Ready for Today’s CX? Upstream Works is excited to introduce you to our newest product offering – Upstream Works for Amazon Connect.
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AWS Machine Learning
NOVEMBER 7, 2024
In this post, we guide you through integrating Amazon Bedrock Agents with enterprise data APIs to create more personalized and effective customer support experiences. AI agents , powered by large language models (LLMs), can analyze complex customer inquiries, access multiple data sources, and deliver relevant, detailed responses.
AWS Machine Learning
SEPTEMBER 23, 2024
With the rise of powerful foundation models (FMs) powered by services such as Amazon Bedrock and Amazon SageMaker JumpStart , enterprises want to exercise granular control over which users and groups can access and use these models. We provide code examples tailored to common enterprise governance scenarios.
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In this whitepaper you will learn about: Use cases for enterprise audio. Deepgram Enterprise speech-to-text features. How you can label, train and deploy speech AI models. Overview of Deepgram's Deep Neural Network. Why Deepgram over legacy trigram models.
Callminer
OCTOBER 20, 2024
Conversation intelligence unlocks the hidden value within contact centers, transforming them from cost centers to essential drivers of business growth. Read this blog to learn more.
TechSee
SEPTEMBER 23, 2024
Agentic AI is changing the game for enterprises. Agentic AI offers a clear path to transformation for enterprise leaders looking to streamline operations, accelerate and improve customer service, enhance customer experiences, and gain a competitive edge. This is the promise of Agentic AI.
Speaker: Scott Stephenson, Co-Founder, CEO Deepgram
Learn how enterprises can unlock new opportunities with transcription, analysis, and enablement that’s available in milliseconds for every single call. Post-call analysis and selective call auditing has brought you more information and insights on your customers, but what can you do with real-time transcriptions for all your calls?
Advertiser: Vanilla Forums
This guide will provide you with an overview of what procuring an online community can do for enterprise organizations, including: How community compliments enterprise priorities. Crucial enterprise community features to look for when assessing vendors. Strategic community programs that drive enterprise community success.
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Download "The Rise of the AI Coaching System: Powering the Empathic Enterprise" to: Discover how real-time AI provides a scalable coaching solution designed to guide frontline workers in the moments that matter most, on every call and no matter the location Learn how customer-focused organizations are transforming into empathic enterprises through (..)
Learn Why Enterprise leaders need to build a road map that is based on best practices of ITSM and is also flexible to modify itself as per the changing industry trends/customer expectations.
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Speech is a powerful tool for the enterprise with the ability to unlock insights and automate actions. To answer this question, Deepgram partnered with Opus Research to examine the state of ASR in the enterprise across 400 decision-makers. In this report, you will learn: How ASR is being used. Where speech data is underutilized.
Speaker: John Ragsdale, Vice President of Technology Research for TSIA
As enterprise technology firms are in the midst of a rapid transition from on-premise to cloud technology, product development, sales, implementation, and support strategies are obliged to follow suit. John’s own Enterprise Community Progression Model. Join us to learn: How community enables adoption, expansion, and growth.
Advertiser: ZoomInfo
Consolidating your tech stack is an effective cost-saving measure that drives GTM efficiency and adds value to your enterprise. With a cohesive, integrated tech stack, your revenue teams can deliver an excellent customer experience that sets you up to win faster than your competitors.
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Enterprises no longer need to deliver their services in large facilities and in many locations. If one clear point has emerged in the last couple of years, it is that massive changes are taking place in the CX delivery space. Instead, remote work is now mainstream in customer experience management.
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