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Enhance customer support with Amazon Bedrock Agents by integrating enterprise data APIs

AWS Machine Learning

In this post, we guide you through integrating Amazon Bedrock Agents with enterprise data APIs to create more personalized and effective customer support experiences. AI agents , powered by large language models (LLMs), can analyze complex customer inquiries, access multiple data sources, and deliver relevant, detailed responses.

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Build a multi-tenant generative AI environment for your enterprise on AWS

AWS Machine Learning

To move faster, enterprises need robust operating models and a holistic approach that simplifies the generative AI lifecycle. With Amazon Cognito , you can authenticate and authorize users from the built-in user directory, from your enterprise directory, and from other consumer identity providers.

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Amazon Q Business simplifies integration of enterprise knowledge bases at scale

AWS Machine Learning

Amazon Q Business , a new generative AI-powered assistant, can answer questions, provide summaries, generate content, and securely complete tasks based on data and information in an enterprises systems. In this post, we propose an end-to-end solution using Amazon Q Business to simplify integration of enterprise knowledge bases at scale.

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Mastering customer health for complex enterprise relationships

Totango

For enterprise organizations, managing customer relationships is far from simple. For enterprises, a well-constructed customer health score isnt just a nice-to-have; its a strategic asset that empowers teams to manage complexity, sustain customer satisfaction, and scale their customer success efforts.

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How Deepgram Works

In this whitepaper you will learn about: Use cases for enterprise audio. Deepgram Enterprise speech-to-text features. How you can label, train and deploy speech AI models. Overview of Deepgram's Deep Neural Network. Why Deepgram over legacy trigram models.

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Brand Slogans as CX Promises: How to Build Lasting Customer Loyalty

ShepHyken

Like Steak ‘n Shake’s promise of quality burgers, Maytag promises a washing machine that won’t break down and will last. Enterprise Rent-A-Car: “We Pick You Up” – This slogan emphasizes the difference between Enterprise and other car rental companies.

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Generative AI operating models in enterprise organizations with Amazon Bedrock

AWS Machine Learning

However, even in a decentralized model, often LOBs must align with central governance controls and obtain approvals from the CCoE team for production deployment, adhering to global enterprise standards for areas such as access policies, model risk management, data privacy, and compliance posture, which can introduce governance complexities.

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Drive GTM Efficiency with Tech Stack Consolidation

Consolidating your tech stack is an effective cost-saving measure that drives GTM efficiency and adds value to your enterprise. With a cohesive, integrated tech stack, your revenue teams can deliver an excellent customer experience that sets you up to win faster than your competitors.

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How Real-Time AI Will Transform the Call Center

Speaker: Scott Stephenson, Co-Founder, CEO Deepgram

Learn how enterprises can unlock new opportunities with transcription, analysis, and enablement that’s available in milliseconds for every single call. Post-call analysis and selective call auditing has brought you more information and insights on your customers, but what can you do with real-time transcriptions for all your calls?

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A Guide to Online Communities for Enterprise Organizations

This guide will provide you with an overview of what procuring an online community can do for enterprise organizations, including: How community compliments enterprise priorities. Crucial enterprise community features to look for when assessing vendors. Strategic community programs that drive enterprise community success.

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Enterprise ABM Marketing Tools: A Marketers Guide

This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software. What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality?

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The Rise of the AI Coaching System: Powering the Empathic Enterprise

Download "The Rise of the AI Coaching System: Powering the Empathic Enterprise" to: Discover how real-time AI provides a scalable coaching solution designed to guide frontline workers in the moments that matter most, on every call and no matter the location Learn how customer-focused organizations are transforming into empathic enterprises through (..)

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How to reinforce IT service desk with AI-powered ITSM Chatbots

Learn Why Enterprise leaders need to build a road map that is based on best practices of ITSM and is also flexible to modify itself as per the changing industry trends/customer expectations.

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2021 State of Automatic Speech Recognition Report

Speech is a powerful tool for the enterprise with the ability to unlock insights and automate actions. To answer this question, Deepgram partnered with Opus Research to examine the state of ASR in the enterprise across 400 decision-makers. In this report, you will learn: How ASR is being used. Where speech data is underutilized.

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The Democratization of Customer Success

Speaker: John Ragsdale, Vice President of Technology Research for TSIA

As enterprise technology firms are in the midst of a rapid transition from on-premise to cloud technology, product development, sales, implementation, and support strategies are obliged to follow suit. John’s own Enterprise Community Progression Model. Join us to learn: How community enables adoption, expansion, and growth.